The Finmore at 241, boone-nc

After living at The Finmore at 241 for three years, I strongly recommend that anyone considering living here read the reviews and ask detailed questions before signing a lease. In my experience, the property looks nice on the surface, but the management, maintenance, and consistency are major problems. The “luxury amenities” are often unreliable. The hot tub is frequently closed or cold, grills don’t consistently work, and the study rooms do little to block noise from the clubhouse or hallways. Even the complimentary coffee machine has repeatedly malfunctioned. Management has also been extremely inconsistent. In my second year, I specifically asked the office whether I needed to register a one-gallon fish tank and was told I did not because it was not a cat, dog, or larger reptile/amphibian. Despite following the information I was given, I was later charged $500 for a lease violation and two months of pet fees. What made this more frustrating was seeing other residents violate pet policies without receiving the same consequences. My third year was particularly unacceptable. I moved into a unit with a bathroom door hanging off its hinges, and my maintenance request was never resolved. That same year, the building experienced a lithium battery fire. I later learned that the sprinklers had been shut off during the fire, which was especially frightening because my apartment was on the same side of the building. Just one week earlier, pipes on that side of the building had frozen for nearly an entire week. Then, about a month later, my friend and I were trapped in an elevator for 30 minutes and had to be rescued by the fire department. The elevator remained out of service for another three months. As someone living on the fifth floor, this meant routinely fighting for an elevator and sometimes running down five flights of stairs just to have a chance of getting to class on time. Parking is another major problem. The Finmore does not have enough parking for its residents, yet management will not transfer an unused parking spot from someone who has moved out to a current resident who needs one. Residents can end up paying for parking they aren’t using while other residents cannot get a spot at all. That system makes little sense and is extremely frustrating. Move-out charges were another unpleasant surprise. After my lease had already ended, I was charged $287.50 for paint. The resident before me had lived in the room for more than four years, and the room had not been repainted before I moved in. I completed the spackling and touch-ups I was responsible for and left the room extremely clean, as shown in my photos. Being charged hundreds of dollars afterward felt unreasonable. Even basic services come with limitations. Printing costs money, paper and ink are not always available, and the office closes before many students are finished working. After three years, my biggest takeaway is that The Finmore prioritizes the appearance of a luxury apartment complex more than the actual resident experience. There were repeated issues with maintenance, management, parking, amenities, and unexpected charges. For a property charging around $1,200 per month for rent alone, I expected significantly better. I would not choose to live here again, and I strongly recommend prospective residents look beyond the amenities and carefully consider the day-to-day reality of living at The Finmore before signing a lease.

Let’s just start by saying I lived at the Cottages of Boone and it was 10x better than living here. To start off the rent is $1000 a month plus an extra $100 if you want to even park here. If you don’t get to park then you have to walk 10 minutes to the State Farm lot to even get your car. Second, the worst managed place I have ever witnessed. First they cut 5 holes in our wall because they suspected mold. The process of them fixing it should have taken 3 days, instead it has taken 2+ months. I then have to sleep beside this mysterious pink stain beside my face for 2+ years that they “claim” is nothing harmful, but yet I have continued sicknesses on and off for the 2 years I’ve lived here (see picture below of window). We come home after a Christmas break and there is another mysterious thing along the molding outside of my room (see other pictures below). Then for them to come into my room WITHOUT MY PERMISSION OR TELLING ME and doing tremendous amounts of work and leave trash on the floor and dust everywhere (when I live with a cat). Our dishwasher has not worked for the 2 years that I’ve lived here, and every time they look at it they blame it on us and the things we are putting down the garbage disposal. While they were doing work in our apartment the maintenance man just happened to not plug our fridge back in and all our food went bad overnight. (This took the office over a week to resolve with my roommates and I) For paying over $12,000 to live here per year, literally choose anywhere else in Boone. My roommates and I continually contact the property with issues, and they continually refuse to respond. We have never once received rent off or any sort of compensation except for $50 for them turning off our fridge. Good luck future residents!

I am writing to express my deep dissatisfaction with my current living conditions. I would honestly prefer to live in the dorms again than continue staying here. In the past week alone, the fire alarms have repeatedly gone off for hours due to malfunctions. the apartment was completely filthy upon move-in, and there is still a persistent, strange odor coming from both the laundry unit and the sink. I was also given an incompatible roommate assignment with no option for a transfer. While the maintenance staff is wonderful, the property's logistics and amenities are unacceptable. The key fob system frequently malfunctions, resulting in lockouts and an exorbitant $100 lockout fee. Additionally, the provided beds are in poor condition, and my dishwasher has a two-inch pool of stagnant water that has now grown mold. The appliance is entirely unusable and was failing to clean dishes properly even prior to this issue. My first week living here i got booted for my tire being on the white line cost me 168$!? Moving out this month thank god. Also the wifi sucks

The guy giving me a tour of this place was very impatient and rude. He also suddenly changed the day I would be able to move in after 10 minutes before he just said I couldn't soon. I also was grossed out when I saw a large fish in a tiny tank in the leasing office with nasty water, whoever owns that fish, you should be ashamed of yourself and the lack of upkeep to that poor animal. The guy giving me a tour also conveniently acted like he couldn't hear me when I asked who's fish it was? I left when he ignored me because i'm not gonna try to pay and live somewhere where I'm already getting disrespected by staff. Wouldn't live here if it was the last place in Boone.

If I have anything to say it’s that you should NEVER live here. They have horrible responsiveness and you’ll probably get AI Sam almost every time you call. Maintenance used to be good, but they have hired some new men. The new guy I had fixing my fridge was cursing the whole time calling me stupid for taking out the plastic racks to clean them and he couldn’t figure out how to put them in ( I have the whole thing in a video). Not to mention they are just crooks. When they had the fire they literally had zero communication and just locked us out. It’s a money racket, half of the time my shower water was never even hot and I’m pretty sure they have wires wrapped around pvc pipes to try and keep the water from freezing which I don’t think they are supposed to do. The parking lot is never scraped in a snow storm and the LMS parking system is horrendous, I’ve been booted like twice by accident and had to gentle parent the guy on the phone so he would listen to me and take off the boot. When we moved in the apartment was dirty and the oven was full of cleaner that was supposed to be burned out. The lady asked us if we had dawn power wash and to clean it ourselves. And although this isn’t the only thing on my turn cleaning fee , I think I should share what they had the audacity to call dirty. I could say so so so much more about why you should stay away from this place, but I recommend you take my word for it or do EXTENSIVE research.