Rivers Walk Apartments, boone-nc

Saw someone say that their son’s apartment was filthy on move in. Guess what: that is NOT a one time event! Our apartment was NEVER inspected before we moved in in 2024. The chairs were shredded, no shower head, disgusting walls, dead light bulbs, ripped up carpet, bed cover from the last tenant, and the filter looked like it hadn’t been changed in years. No apologies btw. No one came up to check out the state of our apartment. I got over it, but seeing that they haven’t changed their ways has incentivized me to post this. The photo of the garage? They used a ladder as structural support…for at least SIX. MONTHS. June to December. It took them SIX MONTHS to do anything about it. They even started propping it up with unsecured wooden planks. I should have reported them to the fire marshall. After some pipes burst in multiple apartments, I can’t emphasize how poorly they responded to it. The only reason one of my neighbors actually got her month’s rent back after it was UNLIVABLE without any running water is because she threatened to sue. My neighbors had massive rectangular holes in their ceilings for ages. It was nightmarish. This also resulted in lots of damage to several hallways on the eastern end of the building. Like everything else here, it took…MONTHS. And the floors are just laughably disgusting throughout every hallway. They know it. They don’t care. If there is “no excuse” for how filthy it is…DO SOMETHING ABOUT IT. Knowing that this CONTINUES to be a problem tells me that this apartment has extremely poor management. I’ve really liked the newer leasing agents (some of the older ones who no longer work here were awful and disrespectful) and Logan the maintenance guy is great. But there is so much on their plate and clearly something is wrong. It seemed like the complex was making good progress for a while, and now they are back to what feels like no employees. It has nothing to do with “peak times.” The office randomly closes with no notice during business hours. There is no email posted to contact and right now the phone number does not work—you can’t even leave a message! AND they disabled our normal resident portal without another one lined up, so presumably you can’t reach out that way. I was so happy with the direction things were actually moving and it felt like someone actually cared. But after living here for a few years, they’re back to square one. I pay a premium to live in squalor.

My daughter is in her second year living at Rivers Walk and I’m her guarantor. She previously lived at another well-known complex and Rivers Walk has been a much nicer fit all-around. This property is in a great location and my daughter loves her apartment. The employees and maintenance crew have all been friendly every time I’ve called. There was a period during a recent change in management when getting in touch with the office was very difficult. Since then they have brought in an excellent community manager, Angel, who has worked tirelessly to get things back on track. I had an outstanding issue with a missing rent check and Angel immediately addressed my concerns and got the situation resolved. Walking into a new job with what I’m sure was many pending requests is not easy to do, but Angel jumped in with both feet and is taking care of business while displaying a calm, friendly and helpful manner. I’m grateful to Angel for all the help and feel confident we’re in great hands now. I hope that others see and appreciate the hard work being done. Kindness and patience helps them help us. Every property has things they are working on, many that are inherited from past events, and we need to give this new management the time to make their mark. Angel has already hit the ground running, greatly improving communications and addressing distribution of mail keys and a number of other pending administrative issues. It’s the people that make or break an experience and I think Rivers Walk has excellent people in place now who genuinely care about the property and its residents. I can tell you, that is most certainly not the case with many other properties. I fully support Angel and the new Rivers Walk team and appreciate their continued dedication to the residential community.

Our son recently moved into River’s Walk, and I’ll be honest—the move-in experience got off to a very rough start. There were a number of unexpected issues with the apartment, parking, communication, and the management transition that made an already stressful move-in day even more challenging. What ultimately made a huge difference was Angel Robinson, the Community Manager. She inherited a pretty chaotic situation, was dealing with a tremendous number of issues and staffing challenges, and yet she continued to communicate with me, listen to my concerns, and personally work through the problems one by one. Angel followed through on the issues we brought to her attention, including maintenance concerns, parking, internet, the apartment’s condition, and getting us transitioned into the new resident portal. She was also very fair and generous in addressing the issues we experienced. While the initial experience was definitely frustrating, I think it is important to recognize how someone responds when things don't go according to plan. Angel took ownership, communicated with us, and kept working until the issues were resolved. We have now gotten to a point where my son is settled, his maintenance concerns have been addressed, he has his parking pass, and we are set up in the new payment portal. I really appreciate the effort Angel has put into turning around what started as a difficult experience. Her willingness to listen, communicate, and follow through made a significant difference. I’m hopeful that, as she mentioned, River’s Walk will look very different a year from now—and based on the effort I’ve seen from her already, I’m optimistic about that. Thank you, Angel, for all of your help and for sticking with us through the process!

I’m not too sure what you’re paying for. I chose this complex due it to being cheaper than my previous apartment, however it was still way too expensive with how little they take care of the building. Upon move in me and my roommate’s found lots of pins and tacks and command strips left by the previous tenants, leading me to wonder how much they inspect units after move out. The carpet hallways are always disgusting with things like spilled drinks, throw up(this is a resident issue), random stains, etc. We were informed a few days before my lease ended management has changed. Since then it appears no one is actually clearing the trash system. The hallways are lined with trash bags leading to beyond disgusting smells in the hallways. With it being move out season I can be forgiving of that, if the building didn’t lack sanitation throughout my entire time here. The amount of stains on walls, floors, and the elevator make this place insane to pay 1,000+ a month for. The elevator was also ALWAYS broken, and the security key system worked maybe 30% of the time. All of this leading me to question what my money was going toward. Also good luck getting parking. Not too sure why such a large complex has such a small parking deck. Plan to get into a private lot before you waste your time on their parking lottery. Overall this place was extremely disappointing, the only positive I have is how friendly the previous office staff were. They always knew our names and answered our questions.

While checking in to my room today we were helped by Angel - who provided incredible service and support to us throughout the process. Even though the situation at hand was stressful she made everything work giving the circumstances. An easy 5/5!