Highpointe, boone-nc

I HATED living here. This place is more greedy than the crabs' convention from SpongeBob. Every little thing is a charge and maintenance wont do anything. I tried to get them to fix the door because it opened on its own if you didnt lock it and my cat almost got out. They hardly looked at it and said it was fine. The rooms are small and its laughable what they charge for rent (1200). The trash service is unreliable and the water tastes disgusting and half the time is cloudy. The people at the front desk were always nice and respectful, I have no issue with the people working here besides maintenance. The maintenance people were also pushy, and once almost came into my room as I (a woman) was getting dressed!! After telling them to wait like 2 times!! The only good thing about living here was the clubhouse, which they only keep stocked with toilet paper half the time. DO NOT LIVE HERE!!!!!!!!!

We have renewed at HighPointe of Boone twice now and have loved living here! The apartments are great, the perks and amenities are definitely a plus, and the overall community is such a fun place to live. Everyone is always so friendly and helpful, especially Zoey! She has been amazing and always goes above and beyond to make sure residents are taken care of. We’ve had such a great experience here and would definitely recommend HighPointe to anyone looking for a place in Boone!

After finishing my entire lease with this complex, I have to say I’ve been nothing but disappointed. Do not live here unless you want countless fee’s for anything, and constant plumbing issues. Management is clueless about everything, they can never give a straight answer about their policies, or terms and conditions. What’s extremely disappointing is about a week or two before our lease ended, they came and turned off the gas. First of all, nobody told us we had to pay for our own gas, and why wasn’t it included in all of the other bills like electricity was? We had hot water for the entire year, and they decide to turn it off last minute with no notice or even a heads up to discuss that gas is not included in utilities? For a place that wants to be a five star community, and cares so much about image and aesthetics, it failed miserably. Our paint never got redone, and our carpets didn’t get cleaned until a month after living there, because we had to keep begging management to clean the unit we were promised that was gonna be cleaned. They didn’t wanna replace our fridge either that was dented from previous tenants, because “it still worked fine” which I call bull on, because if we didn’t damage it, we have the right to request a new one in the unit and common area we are now paying for. It’s ridiculous to me that you all expect your residents to clean up the home prior to moving out, but you can’t even check behind them and do the deep clean you promise all your future residents. The effort works both ways, and if I get fined anything from this complex when this place did absolutely nothing they agreed to do in their OWN lease agreement, with the $5k a MONTH they easily make off of their residents, and can afford, I will be looking to sue this place. I’m honestly surprised it hasn’t been sued already.

I lived at Highpoint for three years, and after my experience there, I would not recommend it. One of the biggest issues was dealing with outside vendors who stole and damaged residents’ property. We had issues with this happening, and it never felt like management took the situation seriously or did anything meaningful to resolve it. Another major frustration was the constant fees. It seemed like there was a new fee being added all the time, which made it difficult to know what you were actually going to owe each month. Your monthly charges were never consistent, and after three years of living there, that became extremely frustrating. The move-out process was what really left a bad taste in my mouth. We took care of the apartment and spackled the few small areas of damage before leaving. The damages were minimal, yet we were still charged $175 for painting. In my opinion, repainting due to normal wear and tear should be part of preparing an apartment for the next resident, especially after someone has lived there for three years. After being a resident for that long, I expected a much better experience. Between the lack of accountability when property was stolen or damaged, constantly changing fees, and excessive move-out charges, I would think twice before renting here.

Just moved my son in yesterday. The apartments were nice (for a college apartment). The staff were extra friendly and attentive. We had a leak in the kitchen sink and they had 3 maintenance & management guys to us in less than an hour (on a day when everyone was moving in) and the maintenance guys were very professional and friendly. We are very happy with our decision.