The Quarters Bloomington, bloomington-in

I lived here last year with my roommate and had no complaints, but this year it feels like everything at the quarters is falling apart. When we moved in this year, they didn't clean our apartment after the previous residents and left us with broken window blinds on our beds and furniture that was completely taken apart and scattered across our apartment. We have had to file multiple maintenance requests for pipes leaking and our dishwasher holding water and not draining. One maintenance man told us we could manually fix the problems ourselves instead of them replacing or fixing the issues. As well as a wasp nest that was left on our balcony for over 2 weeks after they sprayed, so more wasps moved into it. Me and my roommate had to remove the nest on our own because of the lack of help. The quarters promised us a shuttle that leaves from the complex every 30 minutes, but they are unable to do that and are now saying that after 2 pm the shuttle will leave every 45 minutes, so you are left on campus for an hour after your class with no way home. We signed our leases before any of this happened and will not be signing again because of our issues. I wouldn't recommend this complex to anyone. If you want a reliable apartment, look elsewhere. The video I have attached is what our apartment looked like the day of move-in, so we were unable to unpack.

I lived here for two years and my only regret is that I did not live here for my entire time at IU. My apartment unit was very spacious and everything worked fine with rare exception. The management team was very courteous and responsive to any questions or concerns I had. Of the few maintenance issues I had, most were done promptly and effectively. The property was well maintained. Parking was very convenient. And the office was pleasant and made efforts to ensure my time there was enjoyable. One of the few issues I had occured very early on where my AC unit broke. It took a while to address, but it was understandable because they had to install a new unit. Although I wish they were more communicative during the process, they provided me with a temporary window AC unit and got the new unit installed as quickly as they could. But from that point, my experience only got better. Any other issues that arose were not as serious and were also dealt with quickly. I especially appreciated being able to text the management team and receive prompt responses.

I’d probably not recommend living here. Most of the staff were nice and tried to be helpful but there were so many issues with being a resident here. All of the activities are nice but that money needs to be spent elsewhere. I lived there for two years and my rent went up significantly although I was a resident for a long time. Not only did that go up but the parking garage pass went up significantly as well and you’re not allowed to cancel it because “it’s added to your lease” (50 dollars a month for garage parking). My rent ended a month ago and I am still getting fees from them with no warning whatsoever. Additionally the amount of promotions they do just to not follow through is crazy, my friend who had lived there a year before me paid 300 dollars less a month for the exact same unit. The buses were HORRIBLE they “upgraded” them but I don’t think they were on time a single time so I ended up having to drive to every class. You are very far from campus as well which is just a location issue. Additionally the pool didn’t open until the end of summer and whenever we would ask if it could be opened they would say we don’t technically pay for the amenities, which also doesn’t make sense to how much the rent costed. Also valet trash was super nice but the hallways are carpet and it smells HORRIFIC all throughout the building because of the trash cans. My windows froze over ON THE INSIDE in the winter and the venting wasn’t installed to properly heat or cool each room. There was ice on my window ledge. Also the rooms are tiny. Each year we would get charged more and more and not told that things were increasing. Too many changes need to be done for it to be worth living there!!

I lived here for three years, and each year the quality got worse and worse. I wanted to move out at the end of my second year but, as a senior, I didn't want to deal with the hassle of moving. At the time of re-signing, I thought that I would have given this place 3 stars, but by the end of the third year, I can not find any good reason to give this place a single star. Firstly, the ridiculous damage charges they will come up with are honestly impressive. My roommate and I were charged $150 total for drywall damage. When we saw this, we immediately contacted the office and asked for pictures of this supposed damage since, when we left, there were no gauges or any damage to the drywall. Their response was quick and confusing. They said that this was from command strips we had left on the walls. What makes this more confusing is that I was charged nearly $300 for paint damage in my bedroom, and that was because of stained walls and command hooks. How can command hooks be both drywall and paint damage? Also, we were told by multiple office workers to leave our command hooks up and let maintenance remove them to prevent paint damage. I have never lived in a place where the paint is so cheap that sticky tack and water stain the walls. And yet we had to pay for their oversight when buying the cheapest paint known to man. Secondly, the office is so unorganized, and most of the staff is rude and unhelpful. I have been ignored or treated as an inconvenience nearly every time I went to ask them a question or get a package. Not to mention, when I do ask a question, I am met with the most confusing, vague, and condescending response. If you ask multiple people the same question, you will get at least three different and contradictory answers. I would also like to mention that the maintenance team was lazy and would never clean up after themselves. There were multiple times when we found clumps of hair in the toilets from them cleaning out a clogged drain. Lastly, the shuttle system is terrible and unreliable. The Quarters used to have a great system in place; it was one of the only reasons I stayed as long as I did. There were three shuttles that ran every 15 minutes. The system was not perfect; the shuttles were small and crowded, but they were still on time. Then, when I came back for my senior year, they decided to quietly switch shuttle companies and only have one larger shuttle. Now the shuttle ran every 30 minutes from 7 to 7, meaning anyone who had a late class was screwed. Not to mention, they only had two drivers, who were both unreliable. Every other day, one of them would call off, and the bus just wouldn't run for that driver's entire shift. And you can not count on the office to convey this information in a timely manner. If I had known they were going to switch shuttles, I would never have re-signed.

Absolutely hated living here. The second day of move in our dishwasher went up in smoke. They charge you for valet trash but will only take two trash bags. They put up warnings for keeping the trash can outside of the apartment for 2 seconds more than the alotted time. Unneccesarily expensive for a place with chipping paint and tattered sofas. It costs an arm and a limb to replace lost keys. The shuttle has a mind of it's own if you're lucky you'll get to use it if not get your uber app ready because half the time the shuttle stops running. They're basically stealing from residents openly. plus they'll tow your visitors car if they are parked for longer than a blink of an eye even though they have absolutely no guest parking and a completely empty paid parking lot. And the cherry on top is the fact that it's literally in the middle of nowhere. If you're a student at IU definetly don't recommend living here!!!!