Atlas on 17th, bloomington-in

I am absolutely in love with this place! Tanuj at the leasing office was extraordinary at his job and talking about all the units. He was so nice and I will definitely try to live here as I get into my middle age years. I hope to honestly spend every single waking moment in this building. The amenities are simply WOW. Again thank you so much to Tanuj for his exceptional service and I hope everyone has a chance to interact with him so you get a chance to appreciate atlas like I do!!!!!!

I HAD A BAD EXPERIENCE with Atlas!!!!! This property management company’s incompetence and lack of basic responsibility directly damaged my credit. They claim they sent a bill two years after we moved out, yet we never received anything—no bill, no notice, and no attempt at proper communication. Instead of confirming delivery or verifying the charge, they escalated it straight to a collections agency. Because of their failure to properly bill, maintain records, and handle the situation responsibly, my credit was negatively affected. This is completely unacceptable. This company clearly prioritizes collecting money over accuracy, fairness, or basic professionalism. Their careless handling of this situation shows a complete disregard for the consequences their actions have on others. When I contacted them, they said they had changed their system and could not locate their past records. They refused to admit that they made a mistake and instead used the system change as an excuse. They also refused to let me speak with a manager.

I had an amazing experience exploring The Atlas. I love the various amenities and floor plans that they offer! Tanuj was very helpful with explaining different things that this place offers!

I have been a resident here at Atlas for nearly two years. Since move-in, the toilet in my room has not properly functioned. Although the maintenance team "resolved" this issue multiple times (see attached screenshots) the problem persisted. Eventually, I realized my maintenance requests would not resolve the issue, so I resorted to using my roommates toilet instead. Our balcony door has also been broken since move in (we have submitted multiple requests for that as well). The Atlas conducts quarterly inspections and our unit has passed each time. This suggests that during no inspection have they ever inspected our patio/balcony area or the toilets. If they did, they would have realized the door and toilet are broken. With this being said, I am also writing this review in response to a reply the Atlas team left on my roommate, Caroline's review. This was the response they left: "With regard to maintenance concerns, we have reviewed our records and found only one documented work order submitted for your apartment since move-in, which was completed. We truly want to address any maintenance issues in your home, but we can only do so when we are made aware of them. Now that additional concerns have been mentioned, we will be following up to ensure they are properly documented and addressed." I have attached all maintenance request email confirmations I have received since we moved in. These photos are noninclusive, as both of my roommates have submitted multiple requests, we have made phone calls, and talked to staff in person as well.

Atlas on 17th just introduced a new guest parking policy that is incredibly frustrating. For a large apartment complex, they only offer 20 guest passes total, and residents have to physically go to the office, fill out a form, and check one out themselves. The passes only last 48 hours, and if they aren’t returned in time, there’s a $25 fee. Honestly, I would have recommended this place to friends, but policies like this make it really hard to justify. It shouldn’t be this complicated just to have friends or family visit. For what residents pay to live here, this feels like a poor solution to their parking issues. Hopefully, management can come up with something that actually works for residents.