Roanoke Street Apartments, blacksburg-va

Lived here and it was AWFUL. Moved in with no AC and the kitchen sink wasn't even hooked up. Whole place looked straight out of the 80s, nothing updated. Management was the real problem though. Got charged multiple times for one door repair and they claim it was my fault that they never fixed it. Nothing was ever quick or straightforward with the office. Maintenance guy was solid, no complaints there. But between the outdated unit, the billing issues, and the incompetent office staff, it just wasn't worth it. Wouldn't sign here again.

WARNING EVERYONE The property management staff here is completely useless and needs to be replaced. The only good worker is the ONE maintenence guy who is extremely overworked/booked. The two management girls sit in the office and do nothing...when you try to get them to do something about a problem in your unit they together just yell in your face and blame it on you. Furthermore I had to pay for damage done to my window that magically appeared over the summer after a big storm when none of us were living there!! I am so glad I don't have to live their anymore

This school year-2023 it has been a disaster over the summer my daughter was left without ac without any accommodations in a heat wave it took the apartment complex 3 months to fix the ac. My daughter received bills over $300 of electricity due to the ac problem. Supposedly was going to get some waiver or compensation but nothing. Now under this winter weather below 30 degrees weather she is currently without heat. Very unacceptable. Subcontractors attempts to “fix it” but the HVAC is just old. No accommodations are offered. After hours are limited to fix or do accommodations. Bare minimum is done at these apartments. Bad customer service.

Can’t even begin to explain how terrible of an apartment complex this is. They don’t follow pieces on their end of the lease- like spray for spiders and bugs every 60 days. (We’ve have wolf spiders in our beds). The ac unit in our apartment has been racking up bills of 400$ and the energy supplier called to say something was wrong with our unit. When we asked for them to replace it they forgot and a month later claimed it’s been on “backorder” all this time- here we are almost three months later and nothing has been done to fix it and we are required to pay the outstanding bills. Another unit is experiencing the same problem. I was required to pay a 25$ fee to get a new parking pass when my old car was totaled and I couldn’t retrieve the pass- it wasn’t in the lease or policies and procedures and when I asked about it they said “oh it’s in the towing policy” which doesn’t exist online or in the lease, only in the office. They are supposed to deep clean the carpets prior to move-in and my friend’s apartment was clearly not done and smelled like straight dog urine. This fall we flushed minimum 45 stink bugs from one side of the apartment and the complex said there was no product they could use to get rid of them- well I understand if that’s the case but it was definitely concealed from us when we went to go rent the apartment. Everyone we know in this complex has had similar problems so this isn’t a unique experience. We pay 600$ a month to be tricked and also treated very rudely by some of the personnel. The maintenance guy is the only good thing about this complex. Would not recommend this place to anybody, try the Chase instead. And we’ll be filing a complaint with Virginia Tech in the hopes that they will dissuade students from staying here.

My experience was terrible as I was visiting some friends and my car was towed while I was inside. They do not advertise that they tow non residents and there is no indicator that it is a members only lot. Screw this place but at least Campus Automotive is a respectful organization.