Brexx at Blacksburg, blacksburg-va

Apt was never cleaned. Carpets ripped and stained and absolutely disgusting. When you walk on the carpet with socks, your socks turn brown. Place was a disaster. Never in my life have I seen a place I wanted to move into it looked like this. You guys never inspected the place. It was never cleaned and you expect people to move in as somebody moves out.

Candee was absolutely wonderful! She made the entire appointment process so easy and stress-free. She was friendly, professional, and took the time to answer all of my questions. I never felt rushed, and she made sure everything was handled thoroughly. Great communication, excellent customer service, and such a positive experience from start to finish. I highly recommend working with Candee!

Pretty awful service and little care for residents. Two days after move-in, washer wouldn’t start. We put in a maintenance request, only for a service tech to come out, start our washing machine, and leave saying it was fine. The machine then began flooding the entire first floor of the apartment— like, water continuously pouring out of holes in the ceiling for 12+ hours. Made multiple maintenance requests and calls only for them to put buckets on our soaking wet floor and tell us that it would stop eventually. I explicitly called telling them there were 10+ points in the ceiling that had water coming from them, and the buckets were no longer able to contain the water, and they came out a half hour later with more buckets. Told us to stay “at a buddy’s” that night if the ceiling integrity was scaring us. Refused to answer questions about mold or fixing the parts of the ceiling that were literally falling off in chunks beyond “it just won’t mold, that’s not how it works” and “your ceiling is not falling”(as I’m looking at chunks of ceiling plaster on the floor.). A week after the pouring water stopped I had to call AGAIN because they never came to remove the plaster and tape hanging from the ceiling light fixtures, so our kitchen was unusable for over a week. They returned, cut down the parts that were actively falling, and left the exposed, broken plaster still flaking off the ceiling. It’s now been around three weeks, and maintenance claims they completed our repairs. This, along with other minor issues (uncleaned, disgusting pool, internal doors that don’t latch or lock, broken AC, etc) are very disappointing for the extremely high rent compared to other, better apartments.

Brexx is amazing! The grounds are beautiful and always super clean and well maintained. The property manager Candee is the best and always helps with anything. The rest of her staff is great too! The amenities are the best in town. Especially the pool! The best part is how close to campus and everything else it is. I highly recommend this community for anyone who's a student at VT!

Brexx is an awesome place to live! Beautiful property with a gorgeous view of the mountains. I have thoroughly enjoyed living here for the past three years. The clubhouse and amenities are great and the staff is just wonderful. Candee, the property manager, is incredibly helpful and has made my living experience easy + stress free ! They are always planning the best events for the residents! I would highly recommend living here.