IDENTITY Logan Park, berkeley-ca

If you are a student considering Identity Logan Park, please think carefully about your future peace of mind. UC Berkeley studies are demanding enough—you cannot afford a living situation that adds constant stress to your semester. Specific Building & Maintenance Issues: Overfilled Trash Rooms: The trash rooms are routinely overflowing and overfilled, creating unsanitary conditions and unpleasant odors in the corridors. Parcel Room Leaks & Package Theft: There has been water leakage in the parcel room that damages valuable packages. Deliveries are also left unsecured, meaning packages are frequently stolen or lost. Broken Elevators: The elevators break down regularly, making weekends and move-ins/outs an absolute nightmare. Building Security & Entrances: Unauthorized individuals frequently manage to get inside the building, particularly around the Phase 2 entrance. Management recently added night security, but non-residents still manage to enter and hang out right at the doorways. The management walks into your apartment without consent or prior notice. Broken Amenities: Gym equipment is frequently out of order and poorly maintained. Management & Service: Credit where credit is due: Devin and Donovan are great and try their best to be helpful (the only experienced and respectful person in the entire team). However, overall management has been extremely frustrating to deal with. In my experience, they allow problems to escalate until residents suffer maximum inconvenience, fix issues at the absolute last minute, and then move on as if nothing happened. My Final Advice: Focus on your studies and look for a housing option that actually respects your living environment.

I cannot recommend Devin at Logan Park highly enough. From start to finish, he demonstrated an exceptional level of professionalism, knowledge, and genuine commitment to helping me resolve my situation. He consistently went above and beyond what I expected, taking the time to answer my questions, explain every step clearly, and ensure nothing was overlooked. What stood out most was that Devin wasn’t just providing outstanding customer service—he was handling responsibilities that reflected the level of an experienced account holder while continuing to excel in sales. The confidence, ownership, and attention to detail he brought to every interaction made a complicated process feel manageable. Without Devin’s support, I truly don’t believe I would have been able to resolve my issue as smoothly as I did. Employees who consistently perform at this level are incredibly valuable to any organization. I sincerely hope Logan Park recognizes Devin’s dedication and leadership. He has earned every bit of this five-star review, and I believe his performance deserves serious consideration for a raise and continued advancement within the company. Thank you, Devin, for setting such a high standard of customer care.

If you are a student looking for housing, do not consider this place. Lived here for a summer + two semesters. Terrible experience with all the fire alarms and the staff. 1. The bathtub in our first room over the summer had mold in a corner and the staff said he would clean it up but he never did. 2. I stored my items in the air filter room inside my apartment that was never locked up and everything got dragged out when I was gone for vacation without my consent. 3. Fire Alarms 4. Unprofessional staff assigned my vehicle to a parking spot that is too short and the platform damaged my vehicle. Never got any feedback back on what they are going to do about it. 5. All kinds of charges besides the rent.

Do not rent an apartment at Identity Logan Park. The experience here has been getting worse every passing day. The fire alarm goes off constantly, often late at night or early in the morning, and most of the time there is no actual fire or smoke. It seems to be faulty, yet the issue keeps happening repeatedly. The management has also become very unresponsive. They often do not reply to emails, but they have no problem spamming residents with lease renewal offers despite the poor service. The locker room does not have reliable or clearly followed hours; whether it is open or not seems to depend entirely on management’s convenience. Also, be prepared to compromise your privacy. Management can walk into your apartment using their key, which is extremely uncomfortable and unacceptable for residents who expect their home to actually feel like their own private space. The shuttle/bus service is also unreliable. It rarely leaves on time, which makes it difficult to depend on. Weekends are especially frustrating because of excessive noise from the sky roof or second-floor lounge. There have also been issues like vomit in the elevator, which makes the living environment feel poorly managed and unpleasant. Overall, the building may look good from the outside, but the day-to-day living experience is extremely disappointing. Between the constant false fire alarms, poor communication, unreliable services, and noise issues, I would strongly recommend looking elsewhere.

Got the best tour by Yaselle who was super kind, sweet, and informative! Got all of our questions answered and felt very taken care of, especially afterwards when handling logistics. She took the time to answer all of our questions carefully and I felt a lot more confident about applying. The building feels nice and modern!