IDENTITY Logan Park, berkeley-ca

I cannot recommend Devin at Logan Park highly enough. From start to finish, he demonstrated an exceptional level of professionalism, knowledge, and genuine commitment to helping me resolve my situation. He consistently went above and beyond what I expected, taking the time to answer my questions, explain every step clearly, and ensure nothing was overlooked. What stood out most was that Devin wasn’t just providing outstanding customer service—he was handling responsibilities that reflected the level of an experienced account holder while continuing to excel in sales. The confidence, ownership, and attention to detail he brought to every interaction made a complicated process feel manageable. Without Devin’s support, I truly don’t believe I would have been able to resolve my issue as smoothly as I did. Employees who consistently perform at this level are incredibly valuable to any organization. I sincerely hope Logan Park recognizes Devin’s dedication and leadership. He has earned every bit of this five-star review, and I believe his performance deserves serious consideration for a raise and continued advancement within the company. Thank you, Devin, for setting such a high standard of customer care.

Do not rent an apartment at Identity Logan Park. The experience here has been getting worse every passing day. The fire alarm goes off constantly, often late at night or early in the morning, and most of the time there is no actual fire or smoke. It seems to be faulty, yet the issue keeps happening repeatedly. The management has also become very unresponsive. They often do not reply to emails, but they have no problem spamming residents with lease renewal offers despite the poor service. The locker room does not have reliable or clearly followed hours; whether it is open or not seems to depend entirely on management’s convenience. Also, be prepared to compromise your privacy. Management can walk into your apartment using their key, which is extremely uncomfortable and unacceptable for residents who expect their home to actually feel like their own private space. The shuttle/bus service is also unreliable. It rarely leaves on time, which makes it difficult to depend on. Weekends are especially frustrating because of excessive noise from the sky roof or second-floor lounge. There have also been issues like vomit in the elevator, which makes the living environment feel poorly managed and unpleasant. Overall, the building may look good from the outside, but the day-to-day living experience is extremely disappointing. Between the constant false fire alarms, poor communication, unreliable services, and noise issues, I would strongly recommend looking elsewhere.

We toured this apartment for our daughter. It's new, clean and well Maintained with thoughtful floor plans that are designed to maximize living space. There are also a lot of community spaces for students to hang out. I was most impressed by Yaselle who gave us the tour on a Sunday afternoon. She is smart and knowledgeable and had answers to all our questions. Thank you Yaselle!

Got the best tour by Yaselle who was super kind, sweet, and informative! Got all of our questions answered and felt very taken care of, especially afterwards when handling logistics. She took the time to answer all of our questions carefully and I felt a lot more confident about applying. The building feels nice and modern!

This place seems amazing, and the experience really stood out thanks to Yaselle. She gave a thorough, friendly, and stress-free tour, answered all my questions clearly, and made the whole process feel welcoming rather than rushed or salesy. She genuinely cared about making sure I understood the space and amenities. Overall, a great first impression and an excellent touring experience.