Ace Berkeley, berkeley-ca

Maintenance and management were consistently frustrating. The rooftop fire pits had issues for months without being properly addressed. When there were problems inside the apartment, responses were often very slow, even though management tells residents to contact them whenever something goes wrong. At the same time, residents are not allowed to simply arrange for outside people to come in and fix things themselves, which leaves you stuck waiting for management. Utilities are not included in the rent. The building itself also had many recurring issues. The fire alarm would randomly go off quite often, and the bathroom pipes regularly made loud noises. The gym, second-floor common areas, rooftop, and BBQ areas were also frequently used by people who did not appear to live in the building, which made the amenities feel much less private. There are also quite a few inconvenient rules. For example, you cannot leave things on your own balcony, and food delivery drivers are not allowed to deliver directly to your door. My lease experience made things even worse. I mistakenly signed a lease continuing into another year. When my previous lease ended, I received move-out/end-of-lease communications and believed my tenancy was finished. By the time the new lease period began, I was not even living in the U.S. anymore. I did not receive an email from ACE alerting me that rent was continuing to be charged under the new lease. I only discovered the problem myself later and immediately contacted them. I understand that I had signed the lease and take responsibility for that mistake, but I was very disappointed with how the situation was handled once it became clear that I was no longer living there. I then actively tried to find a replacement tenant. I found someone willing to move in immediately and pay September rent, but I did not proceed because ACE told me they already had another applicant who had signed and was being processed. Another potential tenant was also told that someone was already being processed. It was not until the final days of September that ACE informed me that they had secured a replacement tenant who would take over beginning in October. I was also told that the lease could not be terminated and the transfer completed unless I first paid the outstanding rent on my account. Wanting to finally resolve the situation and complete the transfer, I paid the outstanding balance. This meant that despite my earlier efforts to find someone who was willing to move in immediately and cover September, I ultimately remained responsible for the September rent. Resolving everything required repeated follow-ups, and communication throughout the process was often unclear. Overall, for the rent being charged, I expected much better maintenance, communication, management of the common areas, and handling of tenant issues. There were simply too many unnecessary frustrations, and I would not choose to live here again.

I would like to report what appears to be a misleading listing for ACE Berkeley Leasing. The apartment I came to tour was advertised on Zillow for $1,600 per month. However, when I arrived, I was informed that the actual starting price for that exact apartment is over $6,000 per month. This is a significant discrepancy and, in my opinion, a deceptive advertising practice. I drove here specifically because of the advertised price, only to discover that it was completely inaccurate. As a result, I wasted both my time and transportation costs. Whether this incorrect pricing was posted intentionally or by mistake, listings should accurately reflect the real rental price so prospective tenants can make informed decision.

Lived here for a semester i love the environment here the roof top is perfect for small kickback!!! Trinity i was rly helpful showing me around

I liked ACE bcz building is new and close to the campus. The lady who helped me Daniel was fantastic very helpful and professional took time to answer my concerns and questions. I found the sq footage smaller than Rumi building that is new as well and I found the price very high. I pray something opens up that is within my budget otherwise we have to pass on this one. Thank you!! Ladan

One of the biggest issues with living here is the fire alarm. It goes off surprisingly often, sometimes for reasons that have nothing to do with your own unit. There have been times when someone elsewhere in the building apparently caused a small amount of smoke in the middle of the night, setting off the alarm and waking everyone up. On other occasions, the alarm has even gone off because of an issue in a nearby building. It is extremely disruptive, especially when it happens late at night or early in the morning, and it has seriously affected my sleep and daily routine.