The Legacy at Baton Rouge, baton-rouge-la

Do now waste your time and money these people are a joke. They lie about fixing these on the maintenance form. The mangers dont check if they fixed it. My daugther rent 3 rooms and they all had issues from mold to water damage. It doesnt matter what room your get they are all a hot mess. They videos are from January 2026- June 2026. Asked for early release due to inhabited living conditions. And they said no problem but have been giving me the run arounds. The manager Shanequa doesnt return phone calls. They are all liars. DO NOT LET YOUR KIDS LIVE IN THIS MESS.

My experience with Legacy Apartments has been absolutely frustrating. This issue started on September 22, 2026, and as of tonight, it is still ongoing and will be continuing into the morning of September 24, 2026. There was an emergency water cutoff from approximately 2 PM until 10 PM on September 22. As soon as the water came back on, our AC stopped working completely. We submitted a maintenance request that same night and contacted the office again the following morning to make sure they knew the AC was still broken. We were told the issue would be fixed, but nothing was done. To make matters worse, the maintenance request was eventually marked as completed even though nobody came inside to fix the AC. We were even contacted and told that someone was on the way, so it is not like maintenance did not have a way to reach us. We were available and waiting, but nobody showed up to resolve the problem. We also dealt with the overnight maintenance worker, Eric, who told us that he was not coming back to install a window AC unit. His attitude and communication were extremely unprofessional. His behavior during this situation was concerning, and I am very disappointed with how he handled an emergency maintenance issue. Legacy Apartments advertises 24-hour emergency maintenance, but based on this experience, that claim does not match the service residents are actually receiving. We have been without a working AC since September 22, and the problem is still not resolved as we approach September 24. I am asking someone from Legacy Apartments management to respond to this review and explain what is going on. Why was our maintenance request marked completed when nobody came inside and fixed the AC? Why were we told someone was on the way when no one showed up? And why advertise 24-hour emergency maintenance if residents cannot get help during an actual emergency? This has been an extremely frustrating experience. We should not have to repeatedly contact management and maintenance just to get a basic emergency repair handled. I expect someone from management to take responsibility, contact me directly, and provide an actual solution instead of closing work orders without completing the work. Legacy Apartments needs to seriously improve its communication, accountability, and emergency maintenance services.

Charged $220 for damage I didn't cause, and no real way to dispute it I was charged $220 for damaged carpet that I did not cause, and I told management so. Instead of looking into it, the office refused to consider my dispute at all. I was not shown any proof that the damage happened during my lease rather than before it. I ended up paying just to put it behind me, but I shouldn't have had to. If you're thinking about renting here, take dated photos and video of everything on move-in day, especially the carpets, and get the condition of the unit in writing. Don't count on the office to be fair if a charge shows up on your account.

I’ve lived here for 2 years now, two different units. It’s not bad unless you have any problems with the office or maintenance. I’ve had two terrible incidents1st being my first year building 5 lost power for a week due to the ice. We were compensated for $200 after complaining, justifying by saying we had to leave the unit to survive, which is was 20 degrees with no warm water and having to leaves, all my food went bad. My roommates didn’t leave and didn’t get reimbursed. Needless to say with gas and food loss $200 didn’t do much. Next, since I was transferring units, I moved in early the next year, but they were still painting in the other rooms. While my family was sleeping in my room, the painters stole my mom’s car keys. We went to the front office which was no help, and the only person who helped was head of maintenance, who contacted his staff and they “found them in a trash bag” when they were plainly sitting on the counter no where near the trash can, or any bags for that matter. Amenities are nice but hallways are always gross and trashed. Other than those two MAJOR issues, it hasn’t been terrible but there’s definitely better student living options elsewhere!

Parents beware this place is a scam...My son found this apartment online...it listed a 2 bedroom available...we applied & received the lease paperwork. We signed the lease. waited for 24 hrs for the approval process. My wife called them for a status update. We were informed that we are approved, however they don't have any two bedrooms left but they're offering a four bedroom... We declined the four bedroom apartment but they asked if we wanted to be on the list to be notified if/when the apartment became available. We said yes. We eventually found a two bedroom at a different place...signed the lease and paid. The apartment that put us on their notification list is now telling us that we signed the lease and we either pay 500 and advertise for them on social media to find a replacement for my son or pay the next 6 months in full... We haven't been able to speak to management local or corporate left voicemails and emails...no response yet... So this could simply be a misunderstanding. Idk Updates to come