The Carlyle Apartment Homes, baltimore-md

I’ve had a great experience living at Carlyle Apartments. The community is clean, quiet, and well maintained, making it a comfortable place to call home. The landscaping is beautiful, and the neighborhood feels safe and welcoming. One of the things I appreciate most is the management team. They are friendly, professional, and always willing to help with any questions or concerns. The maintenance staff is also responsive and efficient, resolving requests quickly and keeping everything in excellent condition. The apartments are spacious and comfortable, and I especially appreciate the convenient location with easy access to shopping, restaurants, and major roads. Overall, Carlyle Apartments offers a great balance of comfort, convenience, and value. I would definitely recommend Carlyle Apartments to anyone looking for a pleasant and well-managed community to live in.

This review mainly pertains to our tour guide. Saying Justin was an exceptional tour guide would be an understatement. He was able to answer any questions my associate or I had immediately and in a timely manner. He was very polite and well-mannered. Justin displayed superb knowledge of the building and its various amenities. He was very understanding and helpful with rescheduling my tour as well. Additionally, the building has a nice rooftop view, quiet study areas, and a simple mail system. The room layout for 1 bed apt has more than enough space.

During my apppintment, Justin gave me a very good tour of the Carlyle apartments. He was very kind, nice, and provided all the required information about the apartments. Thanks, Justin!

I lived in this apartment for two years, and my move-out experience was very disappointing. When I moved out, the apartment charged me for “damage” to the blinds, “damage” to the kitchen counter, and a deep cleaning fee. I can accept the deep cleaning fee because I was in a hurry during my move and did not clean thoroughly. However, the blinds only had one or two slats partially broken from normal daily use. My unit faced direct sunlight, and after two years of heavy morning sun exposure, the material became brittle and easy to break. The blinds were not high-quality to begin with, and I am not even sure if they were new when I moved in. They charged me $105 for this, which I believe should clearly fall under normal wear and tear. During my tenancy, I had reported several window-related repairs, and there was also a fire incident. I remember some of the blind slats being damaged either during window repairs or when the fire department came to check. The maintenance staff ignored the blinds’ condition during those repairs. I personally didn’t mind a bit of light leakage from the small cracks and never asked for replacement, yet at move-out they turned around and charged me for “damage.” If the apartment’s policy is for tenants to pay for blinds, why install such low-quality ones without giving tenants the option to choose their own? And if they install them, why charge tenants again for so-called “damage” when moving out? As for the kitchen counter, the photos clearly show no cracks, breaks, or burns — only oil and coffee stains that I believe could be cleaned. The apartment still claimed this was “damage” and charged me $150. I never intentionally or negligently damaged the counter. These marks came from normal daily use, the same reason I was willing to pay the deep cleaning fee, but calling them damage is something I completely reject. Throughout my stay, there were many ongoing problems with the apartment’s facilities and maintenance. Despite being advertised as “luxury,” the building was outdated and repairs were poorly executed. Furniture often broke under normal use. For example, the top roller of my living room closet door broke, and maintenance tried but failed to fix it, did not replace it, and told me to “roll it slowly.” It broke again the next day. Another time, due to humidity, part of the closet frame detached. I expected it to be glued back or replaced, but the maintenance person simply put the broken piece back and said it was fixed. The maintenance team also often acted unprofessionally. They would knock on the door and, if there was no immediate response, use a spare key to enter the apartment regardless of whether the tenant was home or not. This was unsettling and felt like a violation of privacy. Pest issues were also a constant problem. Cockroaches and mice were regularly seen in the building. Whenever I reported them, the only response was to pick up glue traps from the front desk — there was never any proper pest control or building-wide extermination. In addition, the building had three elevators, but at least one was always out of service during my entire two-year stay. One elevator’s certificate even had “December 2024” printed on it. The elevators that were operational often malfunctioned, sometimes stopping in the middle of a ride, which was frightening. Overall, my experience was far from the “luxury living” the apartment advertises. Between the unfair move-out charges, the unprofessional maintenance practices, the unresolved pest issues, and the chronic facility problems, I cannot recommend this apartment to future tenants. Update after management’s reply: The apartment insists their assessment is correct, but I have since confirmed with the new tenant that the kitchen counters were replaced with marble right after I moved out. When I lived there, the counters were wooden with only a thin layer of varnish — naturally showing stains under normal use. Charging me $150 for this is essentially charging me for their upgrade.

Do not attempt to live in an apartment below the 10th floor. Cockroaches will crawl out of the walls, and no one will be there to solve the problem for you. When cockroaches scurry out of the kitchen, they claim that the items you have placed in the living room are what’s attracting them; they then require you to clear out everything so they can perform an extermination treatment that is, in all likelihood, completely ineffective. However, this is absurd because once we moved our kitchen items into the living room, the cockroaches virtually disappeared—yet the management staff simply won't take your word for it. If you’re eager to experience this endless cycle of moving your belongings—and having to pay full rent while being unable to use your kitchen (since using it supposedly attracts cockroaches)—feel free to try living on a floor below the 10th. Given that Carlyle charges such exorbitant rates despite suffering from such severe issues, I can only give it a terrible rating. The number of one-star reviews speaks volumes about the apartment management issues.