Villas on Rio, austin-tx

I lived at Villas on Rio for the past three years (2023-2026) and my stay was not at all pleasant. I have had to place many maintenance requests with one of them being a toilet that stayed broken for three months. Additionally I had my car towed from my own garage and parking spot after paying $195 monthly to ensure my car would be there. To add the cherry on top the parking garage gate has been broken for no less than five months with inadequate repairs. There have been break ins to the garage and when I emailed Villas with having proof they never responded. Further, there’s always a broken elevator preventing you from getting it going anywhere. The only good thing about Villas is Aidan (Leasing Office Worker) and the Maintenance manager/team. These workers were the only pleasant and helpful people I encountered during my stay. Not only were they kind and considerate of each situation I encountered but on numerous occasions they stayed after hours or on days off to help me. I truly appreciated all their hard work and hope they are paid as much as they deserve moving forward. To be clear they deserve 5 stars and are not included in this negative review. To summarize: Do not stay here! Unless you’d like to pay over $1,500 monthly in rent with horrible staff and management plus $195 monthly for parking for a garage that will remain broken and vulnerable to break ins.

I truly appreciate how helpful and caring Angie is toward the tenants in our apartment complex. You are always willing to lend a helping hand when someone moves in, and your kindness and support do not go unnoticed. Thank you for all that you do Angie !

The front office staff is the most unhelpful team I have ever encountered. They came across as dismissive, inefficient, and unwilling to assist with even the simplest questions. I've worked in and visited many apartment communities, and this has been, by far, the worst customer service experience I've had. I went to the office with a straightforward question, and instead of trying to help or provide guidance, I was completely turned away. A little professionalism and willingness to assist residents would make a significant difference.

If I could give this place zero stars, I would. Living here has been one of the worst experiences of my life. The management not only ignores serious issues, but they actively dismiss concerns even when provided with medical documentation from a physician. I was placed in a unit with a middle-aged professor while the rest of us were 19-year-old students. The incompatibility was obvious from day one, but management refused to take responsibility. My roommate has invaded my personal space by entering my pod while I was asleep, turning off my fan and TV, and even unlocking the bathroom door while I was using it. I reported these incidents to the leasing office and was told essentially that nothing could be done — one manager even went so far as to say the only medical note they would accept for a lease break would be a “death certificate.” This is not safe student housing. The leasing office markets themselves as student-oriented, but the reality is that they will rent to anyone, regardless of compatibility, and then leave students to deal with the fallout. The lack of professionalism, care, and accountability here is astounding. If you are a student considering signing a lease here, I urge you to think twice. There are plenty of places in West Campus, but Villas on Rio is absolutely not worth the stress, health risks, or lack of basic safety.

It’s my first year living at villas and it’s been great. The staff is really nice and helpful, and when there is an issue they try their best to resolve it as quickly as possible. It always smells so good when you enter the building, it’s my favorite thing about Villas.