Union on San Antonio, austin-tx

Like any West Campus apartment, we ran into some issues living here. However, the difference with Union on SA is that they stay on top of maintenance requests and genuinely care about their residents. With the amount of people living here, you would think your concerns would get overlooked. However, the community manager, Courtney, has been OUTSTANDING. Her amazing communication skills and professionalism has made my stay here from slightly frustrating to now greatly enjoyable. If it was not for her customer service, I would not be writing this review. Additionally, the building itself is very nice, and definitely one of the most updated in the area. If there’s a few things I would be nit-picky about, it is that I wish there was more pantry space and bigger bedrooms. However, there are modern study rooms on virtually every floor, and the amenities cannot be beat. The proximity to campus as well as local food spots and grocery is optimal for west campus living. The view is amazing no matter where you are located in the building, and I would now highly recommend this apartment for students in the Wampus area.

Avoid this place if you value your time and sanity. The elevators at Union on San Antonio are an absolute disaster. I have never lived anywhere where simply getting to and from my apartment takes this long. It is completely normal to stand in the hallway waiting several minutes for an elevator, especially during busy hours. Sometimes the elevator will stop at nearly every floor before finally reaching you, only to be completely packed when the doors open. For a building with this many residents, the elevator situation is unacceptable. What should be a quick trip downstairs turns into a daily exercise in frustration. I’ve been late to class, appointments, and work because I had to budget extra time just to get out of the building. There are days when it honestly feels faster to take the stairs, even from higher floors. The management seems either unaware of the issue or unwilling to do anything meaningful to fix it. Residents pay a premium to live here, yet something as basic as reliable elevator service is constantly a problem. This isn’t an occasional inconvenience, it’s become a daily headache that affects everyone in the building. The apartments themselves might be fine, but the elevator situation alone would make me think twice about living here again. If you’re considering Union on San Antonio, be prepared to spend a surprising amount of your life waiting for elevators. TLDR: DO NOT CHOOSE UNION ON SAN ANTONIO

The Union on San Antonio was the last housing facility we visited and it was, by far, the most impressive. Andy is the most friendly and helpful guide we encountered over the 3 days we were there. She even let us make sure my son’s truck fit through the parking garage. Facility is super close to campus, elite facility, next door to Marriott, the student apartments by which all others should be judged against!!! Don’t waste time going anywhere else, just go straight here!!! Trust me!

I love the maintenance staff. Especially, Basilio Samudio. Basilio, including the rest of the team, are always so helpful with maintenance issues and provide the best care for our unit. I have been talking to Basilio for close to 2 years and he is always super cool and helpful! Thank you guys!

We had the pleasure of working with Union on San Antonio during their recent move-in process, which involved coordinating over 700 student move-ins across just two days — an impressive feat handled with absolute professionalism and efficiency. From start to finish, the entire staff was friendly, organized, and genuinely committed to making the experience seamless for every resident. Courtney, the property manager, has truly built an incredible team. Andi, Abraham, Carlton, Mackenzie, Heriberto, Brittany, and the rest of the team went above and beyond to ensure that every detail was taken care of with care and precision. Deanna, the regional property manager, was also on-site, providing guidance and support to guarantee that everything ran smoothly. Communication throughout the process was top-notch, and the staff consistently demonstrated a commitment to going above and beyond for their tenants. The residents of Union on San Antonio are fortunate to live in a community where the team genuinely cares about their experience. This property earns a full five stars for professionalism, teamwork, and dedication — a shining example of how property management should be done.