Union on 24th, austin-tx

I had a really great experience during my tour. I felt very comfortable and the atmosphere was incredibly welcoming. I have to credit my experience to Alex, he was very nice and kept me engaged during conversation. Handsome too. ;)

THE WORSE MANAGEMENT: Maybe get off making your Insta reels and start focusing on your residents. Graduation was a nightmare. Air filters never changed. Amenities always taken over by randoms. Management is ran by college students, that should say enough. Don’t even get me started with this Walmart security team they have going on. Absolutely sad how downhill this place has gone. This place is the new Standard. DO NOT SIGN HERE unless you want to hate “your new home”. False advertisement, this isn’t home this is a below average complex. Not to mention, there’s also a creep roaming around this place making residents so uncomfortable. Yet they don’t care. They continue to take my review down but this needs to stay up. It’s the TRUTH

I had the pleasure of meeting Tony, one of the maintenance workers here at Union on 24th, and honestly, he made my whole day. From the moment we talked, his energy was uplifting—such a positive, genuine, and wholesome guy. You can tell right away that he takes pride in what he does and is always ready to lend a hand. Tony doesn’t just do his job—he goes above and beyond to make everyone feel welcome and taken care of. What a legend. People like Tony are rare, and Union is lucky to have him on the team!

I went into union and asked them to send me a parking application since I am living there next year and the guy working said he had sent it right then and there and I could fill it out later. I checked every folder in my mail for the application and realized it was never delivered to me, so I called them a couple days later and they said they would send the application to me later that day by 6pm. Once again, it was never sent as promised and I called a couple days after that stating my concerns. They said they would send it later that day and never did. I stopped trying for a week to see if maybe they were just behind on their tasks. The answer was no. I called a week later and they said they are all sold out of parking now, after I tried to get a spot for weeks when they weren’t sold out. Now I have to find a new spot to park my car and probably pay a way worse price. They also were very unapologetic and unhelpful when I expressed that I had called many times before that prior to them selling out. This was horrible customer service.

Ximena was honestly very sweet and nice and was very thoughtful in answering my questions. She made the leasing process very easy and I am so grateful for that. Also love the atmosphere here too!