The G, austin-tx

I moved in last October, and throughout the entire year, I have dealt with constant issues that management has failed to resolve. Wasps have been a recurring problem despite reporting them to the office multiple times. I was repeatedly told maintenance addressed the issue, but the wasps never stopped appearing. This is a serious safety concern, especially for residents with allergies or pets. Roaches frequently appear inside my apartment, including through the vents, and are also commonly seen crawling around outside. Ants, including fire ants and sugar ants, are another constant problem. I even have scars on my arm from fire ant bites I received while sleeping. Despite requesting pest control, the issues continued. Other concerns include marijuana smoke entering through the vents from neighbors, electricity bills reaching nearly $200 due to what appears to be poor insulation, and maintenance entering my apartment without prior notice. I also installed a Ring camera after unfamiliar people repeatedly showed up at my door, making me feel unsafe. My apartment floor is noticeably sinking, and I reported my concerns to the office, only to be told nothing could be done. Management is also extremely unresponsive to emails and phone calls, including my recent requests for move-out costs. Despite all these unresolved problems, my proposed renewal rate increased by approximately $200. Residents must also pay extra for a laundromat at the office because you do not get a washer and dryer in any one bedroom home. The pool has been closed for around two months with no clear explanation or reopening date, even during the extreme Texas summer heat. The apartment layout also makes moving furniture inside unnecessarily difficult. After a year of dealing with pests, safety concerns, maintenance issues, and unresponsive management, I will absolutely not be renewing my lease. I cannot recommend these apartments to anyone. Residents deserve a clean, safe, properly maintained home and management that actually addresses their concerns.

Overall poor experience. Took a whole week to get internet. Like most, I had a lot of problems with roaches and even rats. Roaches are common, as well as ants recently. I would commonly encounter roaches in the cabinets, but would mainly be very small ones. A few times this winter, some rats have came into my apartment when I was asleep and attempted to rummage through my trash can inside. I suspect it is rats, because on a different occasion there was a clump of gray animal hair. They gnawed the plastic of my trash can ripped the garbage bag and even some of the paper plates, they bit through and got pieces everywhere. I have videos of the aftermath attached. No ceiling light/fan fixture for the bedroom or living room. The only one was in the dining area. Old appliances, can barely read the dial on the oven, since over time the numbers have faded, making it hard to use. Everything is old, and that is reflected in the low price. The only new thing was that the tub got a new coat of sealant/paint or whatever it is called. On move-in was notified that I cannot use bleach to clean or else the coat would come off. Not a huge deal but definitely noteworthy. High utility bills because the insulation is basically nonexistent and the circulation of air isn't that good. The living room can be cold and the bedroom can be warm. Or when its hot, the bedroom will get most of the cooling and the living room would barely get any. Can always smell the neighbors, sometimes cooking, but mainly the pungent smell of Marijuana through the vents. I smelled it at move-in and the smell has never gone away. It isn't prominent throughout the week, but come Friday my unit would smell like weed, and the only thing done about it was sending out an email asking residents to stop. I've been living here for the past 7-8 months. PLEASE STAY AWAY if you can afford to do so, I don't know how this place has above a 4.0 average on google. I got the bayhill floorplan on a first floor unit, and the ceiling floors are so thin, I can hear my upstairs neighbors dog walking around and the resulting creaking all of the time. Can also at times hear other residents through the walls. I haven't had much in terms of water shutoffs, only twice. But I got the emails notifying residents about them, and they are kind of common, probably around once a month on average. They will let you know a day to a few hours in advance. The unit I rented was one of the older ones. Also, open parking lots, no gates or parking structures. Haven't had any issues with car security or attempted break ins though. There are positives about this place, although very few: I haven't had any negative experiences with the staff, although nothing major has occurred during my time here. The location is very convenient, close in proximity to everything. All kinds of stores/markets in the area, and it is right down the street from the hospital. Although I complained about the lack of lighting in the living room and bedrooms, the amount of sunlight has been good. Opening the blinds during the day yields enough natural light to the point main lights aren't needed. Now the kitchen and bathroom have lights that work just fine. Its just an extra expense, that I needed to purchase lamps and a lamppost when moving in due to no main light fixtures. Final Thoughts: Its a place to live, and there's a few reasons why the price is so low. The rent is low but the expenses for utilities and washing/drying being $2.25 per load (As of April 2026) in the shared laundromat adds up. If you are a potential tenant, lease here at your own risk. If you can afford to, spend the extra money per month and live somewhere else. The low price is a reflection of all of the issues/headaches you WILL endure if you decide to live here.

⭐⭐⭐⭐⭐ I would like to sincerely thank the maintenance team at Fairway Apartments for coming to fix my air conditioning and microwave. I truly appreciate their time, effort, and professionalism. They were very helpful, and I’m grateful that both issues were taken care of. Thank you for your hard work and excellent service!

Even though this property is across from the hospital, I don't even hear the Care Flight anymore. This property is well manicured and maintained. If you have an issue in your unit, they take it seriously and complete the request in a timely manner. I have lived here nearly a year and I have yet to see any rif-raf. NEVER seen a cop car here. I live in a first floor unit and I feel totally safe. For the price and the size of the units, you can't beat it anywhere in Plano!

Mayra is truly one of the best property managers you could ask for. She’s knowledgeable, attentive, and always takes the time to understand residents’ concerns. It’s clear she genuinely cares about the community. I highly recommend living here!