Sparq On Rio, austin-tx

Don't sign here. Old management was reasonable, but new management ruined Sparq through gross negligence, predatory billing, and refusing to take accountability. I lived in a 5-person unit where our utility bills were about $40–$50 per person a month. On my final statement in SimpleBills, it gave me a bill for $258. ?? I looked at the line-item breakdown, and they billed me for over 46% of the entire unit's water, sewer, and electricity instead of my equal 20% share. Sparq on Rio management tells SimpleBills who to bill. Because I shared a bedroom with one roommate while the other three had single rooms, management’s system apparently tied utility allocations by bedroom rather than per individual bed spaces (roommate and I signed lease for individual bed spaces). Apparently, my roommate turned in his keys early, management simply removed him and dumped the entire room’s utility share onto me. Section 4 of the lease explicitly states that utility bills will be divided equally among all roommates by EXCLUSIVE Bed Space, and that tenants are responsible for utilities through their lease term even if they vacate early. My roommate leaving early did not make me liable for his share. When I demanded a correction, management refused to fix their error and texted me back with: "there will be no compensation as you have already had your late fee waived as well as your default fee waived. This was brought to our attention the day before your bill was due, rather than when the invoice was issued... while we are working diligently to clarify the issue, and have continued to communicate with you, not every miscommunication or mistake warrants compensation." So they blamed me for not catching their administrative failure earlier, and claimed a "credit" was applied that never existed, and forced me to pay out of pocket. Don't sign here. This new management will mismanage individual lease allocations, Illegally dump other roommates' utility costs onto you, and dismiss you when you catch them doing it.

I've been living at Sparq on Rio for the past 2 years, and I can confidently say that it’s been an incredible experience, especially since the new management took over this year. While the building is definitely older, there have been some significant improvements that have really made a difference. With recent renovations, everything feels fresher and more modern. The management team has been super proactive, working hard to create a better system for everyone and making sure the property is well-maintained. One of the best changes has been the introduction of lower and fairer rates, making it even more affordable to live here. The new management team is constantly striving to improve the place, not just as a rental, but as a real home for all the residents. As someone who's far from home, I truly appreciate the sense of community here and how welcoming the staff and my neighbors are. I can honestly say Sparq on Rio feels like home, and I’m so glad I chose to live here. It’s been a great place to settle down, and I look forward to seeing even more positive changes in the future!

our apartment got flooded bc the sprinklers went off and we were left without a kitchen for 2 months

I've lived at here for two years, and it's been great. The amenities are good, the location is convenient, and the management is responsive. Plus, it's a great price for this area with similar amenities. Highly recommend!

Really appreciate maintenance team, Tamara and Greg, for their prompt responce. On the very first day as I moved in I detected sink leakage as well as issues with the door lock. Both requests were resolved at a high level of competence.