Regents West at 24th, austin-tx

Absolutely love living at Regents West at 24th. The staff is always knowledgeable, attentive, and helpful. The apartments are also very nice and offered at a more affordable price than most west campus apartments. The location is excellent and parking/amenities are awesome! Highly recommend living here! Super cool view of DT from the rooftop.

First of all, I really wanted to like Regents & was prepared to give them a 5-star review, especially thanks to Kai for his extensive assistance & the affordable rent prices. Unfortunately, after recently experiencing multiple issues in my apartment, coupled with inconveniences throughout the semester that I initially overlooked to give them the benefit of the doubt (such as having to sleep on the couch on the first night as I didn’t get my mattress when I was supposed to), my disappointment has compelled me to share my poor experience. The situation began the Friday before Thanksgiving break when I returned to my apartment & discovered an infestation of drain flies in my bathroom—at least THIRTY of them, which looked like straight out of a nightmare. I immediately submitted an emergency maintenance request, as I am absolutely terrified of bugs, but either way, no one should have to live in such conditions. Days passed, & my maintenance request remained unresolved, making me have to go out of my way to take action myself. When I revisited my apartment, I was horrified to find that the number of drain flies had MULTIPLIED, so I filed yet ANOTHER emergency maintenance request, stressing the urgency of the situation. According to the internet, drain flies come from filthy drains filled with organic matter (which means that the apartment doesn’t clean the drains), so to clean the drains, I used baking soda & vinegar topped with hot water as suggested online. Throughout the Thanksgiving break, I made regular trips to my apartment every other day to take the problem into my own hands (which no one should have to during their BREAK), all while my maintenance requests remained unresolved. I called the maintenance line hoping that they’d at least lend a helping hand, only to learn that pest control matters aren’t considered emergencies. Although some might find this reasonable, what’s NOT reasonable is this next part. While doing this process of baking soda & vinegar with hot water, I was supposed to return to my apartment to stay until winter break on Saturday, so we decided to leave the solution to sit in the drain until then from Friday morning since the internet said the longer you leave it the better. We didn’t take into account that the baking soda would thicken & harden without water, so what ended up happening when I returned on Saturday is that the water from my sink & shower wouldn’t go down the drain due to the baking soda blocking it. Now, I know you could argue that this is our fault & I agree, but that’s not the part that I’m here to complain about, which is maintenance itself. Because sure, if pest control not being an emergency is reasonable, what’s NOT reasonable is the water not draining not being an emergency that should be taken care of IMMEDIATELY. I could not use my sink or shower for a WHOLE day, & called maintenance THREE times, just for them to give me the same robotic questions & responses every time. The most triggering one being that “the next available technician will be on their way as soon as possible,” but that they can’t guarantee or tell me exactly when I can expect them to arrive, aka NEVER because I ended up just taking care of the problem myself, including the ongoing drain flies for the most part which I have killed at least 100 with a vacuum, & I know that they will still have the audacity to mark my requests as “complete” as if they resolved it themselves. Speaking of "completing" my maintenance requests, just when I thought it couldn't get any worse, the hot water in my unit is suddenly completely gone, forcing my roommate and I to shower in extremely cold water in the already freezing weather (I can't even feel my hands as I'm writing this review). I had put in a maintenance request about this at the same time as the ones about the flies because I noticed that our water wouldn't stay hot for long anymore, but if anything, it seems like they made it worse even though they said they "completed" it. Oh, & like the other reviews, my electricity & water bills are also absurdly high.

The Regents is truly the place to be in West Campus. From touring and applying to moving in, living there, and eventually moving out, the team is there to support you every step of the way. Their customer service is exceptional, and they consistently go above and beyond to help residents. While the community is smaller than some other apartment complexes in the area, I actually see that as a major advantage. I never had to deal with large-building issues, and the property always felt well-managed. The maintenance team is incredibly responsive and has often addressed requests within an hour. The property is also very safe, clean, and well-maintained. I lived at The Regents during both my sophomore and now again for my senior year (this upcoming year) and had a great experience each time. They frequently offer great specials, and the units are surprisingly spacious for the price. Overall, I would highly recommend The Regents to anyone looking for a safe, comfortable, and well-managed place to live in West Campus.

Regents West @ 24th has honestly been such a great experience! The location is unbeatable, especially if you want to be close to everything while still having a comfortable place to come home to. The community itself is well-kept, and you can tell there’s real effort put into making it a nice place to live. What really stands out though is the team they’re friendly, responsive, and genuinely care about the residents. Any time I’ve needed help or had a question, they’ve been quick to handle it and always professional. Maintenance is on point too, getting things done efficiently without the hassle. The atmosphere here just feels right safe, welcoming, and easy to enjoy. Whether you’re new to the area or just looking for a solid place to live, Regents West @ 24th is definitely a place I’d recommend.

Regents West on 24th has been a lovely experience. The front desk staff goes above and beyond and they are always welcoming and genuinely helpful whenever I need anything. Maintenance requests are handled quickly and efficiently, which makes such a difference in day-to-day living. The location is also incredibly convenient with easy access to everything you need. As a first-time apartment renter, Regents West has completely set the standard for what apartment living should be!