Marquis Management, austin-tx

I've had some really pleasant renting experiences in Austin but unfortunately this is not one of them. I needed a 3-month sublease while waiting for another apartment so I signed at one of Marquis' buildings named "University Quarters." The building itself is falling apart and the apartment was filled with pests (large cockroaches and spiders), broken appliances (3/4 stovetop burners, ceiling fan, leaking sinks), and black mold that they tried to paint over. Maintenance requests that I submitted the first day I moved in were not taken care of until 4 weeks later. When things were finally taken care of, the maintenance worker tracked muddy shoe prints all over the apartment and didn't clean it up. For the pests, I was told to "cover all kitchen and bathroom drains every time you leave the apartment" instead of coming by to spray or finding the root of the problem. Overall a terrible experience and I can't imagine what an entire year-long lease with them would be like. Highly recommend going somewhere else!

Marquis Management is so hit or miss sometimes that I would honestly recommend just not leasing with them if you have other options. I lived in one of their properties for a year and they were super nice but that was about it. Our room had a lot of issues such as cockroaches, a broken AC, and random things coming into our apartment. We would ask for maintenance requests and they said they would come in and fix our issues but I swear we would leave with more issues than we started. Our roaches never went away, no matter how many times we asked them for fumigate or to ask for exterminators, there would ALWAYS be roaches. I wouldn't care as much if bugs didn't bother me seeing as Austin just has a lot of them, but I have an extreme phobia so when I asked for it to be fixed I would have liked if they went away at least a little. Also, when our AC broke, there was this awful smell and when we asked for that to get fixed, the maintenance came in and couldn't identify the problem so we had to struggle with that for a while too. Then, they did renovations on our place and took our insulator off our door and like never thought to install it back?? so we had so much dirt and stuff coming in through the cracks of our door. Lastly, we left for break and when we came back we found a random cutting board in our sink. Like my roommate and I have never seen that cutting board in our life so we are like who came into our apartment other than management??

If I could give less than a one star I would. This management team is the worst. Both Marla and Natalie are extremely unprofessional, rude, combative, and simply inconsiderate. There are various addendums and stipulations in the lease that they will DEFINITELY try to use to scam you for money. If you are looking to sublease, expect no help from them in that process. Even once you move in, expect random visits to your home and random maintenance visits without any sort of warning in advance. After I asked to be notified before anyone entered my apartment, I got very unprofessional calls 20 minutes before a visit while I was at work. They would always leave a mess and even used my supplies to attempt to clean up after themselves. They tore up the baseboards in my apartment (without letting me know) and let in giant roaches (never had an issue before they came). They also left the walls exposed for over 24 hours before they replaced the baseboards and brought in giant fans to dry out some water damage caused by the AC unit. They left them plugged in running 24 hours for an entire weekend which used my electricity and was a huge disruption to my living situation. It is unfortunate that this management is so terrible especially considering it is mostly students living at their properties. As for the property itself, I stayed at the Vanderbilt condominiums. The building itself was very old so I didn't expect much going in. Various parts of the apartment were just very old and needed updating. The complex is full of college kids so expect the usual with that. For the price, your'e definitely just paying for the location which is solid but in my opinion not worth it. Overall, this place was terrible and I would strongly recommend anyone who is considering any place managed by Marquis to look elsewhere.

This place is very dangerous. The management will squeeze every penny out of you and charge you unnecessary fees. The pool was never open. The management is very rude. My neighbor was threatened with eviction for paying the trash fees late a few times. Bikes are always getting stolen from here. This place is cheap for a reason. The carpets are very dirty. If you are considering living here, calculate into your rent hundreds of dollars of unexpected fees throughout the year. The management saw me rate this one star and had the nerve to ask me to change it. I have never taken the time to make a review on google, but this place is exceptionally bad. They can afford to be so terrible because there is a new class of thousands of ignorant freshman in this area every year and so they don't have to keep your business. They know you cannot bring anything to court either. They do not intend to keep your business but abuse you for a year. Don't let these people trick you. This is not just one person's angry opinion. All of my roommates and neighbors that I knew felt the same way.

If I could give a zero, I would. They have the worst staff that become unfriendly the moment you ask for them to do anything. The day I moved in, it seemed great and they seemed so nice, but then when I actually saw my unit for the first time in University Quarters, I was appalled. There were dead bugs around my windows, nasty flooring, terrible wood work for cabinets, and a wooden panel on the ceiling of my bathroom with grime and what looked like mold all around it as the "access panel" for the AC unit, located above my bathroom. When I turned in the conditions form, along with my maintenance request sheet, I told the woman working that I was worried there was mold in my bathroom and if they could get someone to fix the large problems as soon as possible. She said it would take up to a month. In reality it took two months, even when I called multiple times asking for the problems to get fixed. Then, my AC unit broke and started leaking dirty water all over my bathroom, destroying my belongings, it took calling a higher up in Dallas to get anyone to come out that day to start fixing it. The women in the main office are very difficult to deal with, they never work with you, only against you. The customer service is TERRIBLE, the office staff are UNFRIENDLY, and the maintenance requests are BARELY FILLED AT ALL IF EVER. They do not call you back when you ask them to, they do not return emails, they do not provide basic needs to tenants, and they never clean their units or grounds. DO NOT RENT FROM THIS COMPANY!