Legacy On Rio, austin-tx

I moved into Legacy two years ago because one of my friends had been living there and had a really great experience. Management was super generous and helpful, but when I began living there, it seems like Legacy changed managements. From there, it has all gone downhill, in particular this past year, which is the reason I finally had to move out. - First, I lived on the 7th floor (where I was paying a $35 premium fee/month for living on the top floor) and during the first time in the year that it rained super hard, the entire apartment started flooding. Water was coming out of the roof, the pantry, light fixtures, routers on the ceiling, the vents, etc. and this began on a Friday night. My roommates and I kept trying to contact Legacy's emergency maintenance number and no one responded. We contacted a staff worker's number on a business card they gave us and they finally sent someone to give us buckets for the water (and later, got mad at us for calling them). The rain got worse on Saturday, so much so that we had to call the Fire Department. It wasn't until Monday, when the office opened back up, that we got help. - The cause of the flooding seemed to come from a leaky pipe, which they repaired in October. When it rained super hard again during the summer for several days, there was rain damage to the ceiling after a couple of days that looked like mold had begun growing. - In my shared bathroom, my roommate and I also experienced mold all over the walls. We asked maintenance to fix it and they painted over it, but it grew back and became even worse a couple of months later. At the same time, I began noticing that my bath mat had small, black insects crawling over it while I was attempting to shower and they were coming from the wall. I talked to Legacy and asked if they could figure out what insect that was and how to get rid of it permanently and also asked for a more permanent solution to the underlying cause of the mold. I spoke to the managers, in particular Justin, who were super unhelpful and plain rude. They sent pest control to my apartment and classified the insects as "mold mites." Justin said the exterminator would first spray the bathroom, and if the insects came back, THEN we would discuss alternatives. It is, quite frankly, gross to shower and live in a space where insects are walking around but they did not seem too concerned about finding the root cause. When I asked the office to determine if the mold went beyond the surface of the bathroom walls, given that it kept coming back, they tried to charge ME (who is not the owner of this apartment and only renting the space) half of my monthly rent to cut a hole in the wall to determine if the mold went deeper. When I complained, they lowered the cost to $20 but still wanted me to pay. - Over the summer, after they had exterminated, I began finding the same insects all over, including in my room against the wall connected to the bathroom. I found a huge group of these insects dead alongside the window and behind furniture in the living room. I even found them in the kitchen, inside of our tupperware (which we frequently use). I asked Legacy for pest control to come and spray these areas and they responded pest control would come in 2 weeks. They never came. I had to put in another request, which was "complete" the same day, despite the fact that my bedroom and living room looked untouched, like no one had moved things against the wall to spray. - The final nail in the coffin is that I moved out July 31st and only until yesterday (August 29th) did I receive a text that I had a balance on my account. Legacy is charging me to clean the toilet, which was growing black mold, and floors which were damaged by the rain when it flooded, despite the fact that I have tried to follow all of their requests to keep humidity/rodents out of my apartment, including keeping the vent on at all times, leaving the bathroom door unlocked, and cleaning my floors when they said we needed to clean better to keep those insects out.

First off half the good reviews are either from workers or their friends so do not be fooled!!!!! I lived at legacy for three years so let me begin: - My personal favorite: My smoke detector was never connected/ had no batteries. I only found this out because we were trying to figure out where the beeping sound was coming from. Even the maintenance guy was shocked. Mind you they do random "weekly inspections", so you would think this wouldn't happen. Unfortunately, these "inspections" are just the front desk people walking through your apartment for less than a minute so not sure how that helps them "stay informed about the condition of our property and ensure that your apartment and community continue meet our high standards" - Had a black mold issue because my windows were not sealed correctly, and would collect water on the interior ledges - Dryer has been broken for a year, put in five different maintenance requests and its still only working on one setting. Also the vent that goes into the wall wasn't even connected to the wall so it was exhausting moist air and lint into then surrounding areas. We only found this out our third year of living here so we were basically living in a fire hazard for the past two years (which is perfect since my room is next to the dryer and has a disconnected smoke detector) - The front door to the building is always open. They told me back in 2023 that the lock company is in Canada and that's why it's taking so long to be fixed (yeah I was also confused). Then they had a "security guard" in the lobby for a couple months but then stopped having them. Anyways it's now 2026 and the door is still not fixed so anyone can just come right in! - The fob to open the door in the back of the building is also broken so can't use it! - Dishwasher breaks like every 4 months. They finally replaced the door to it (after 2.5 years of suffering) and its still not working - My room was always a couple degrees warmer or cooler than the rest of the apartment due to horrible airflow - Humidity was always 80% and I would have to empty my dehumidifier after two days - Trash room would often be packed with trash and spill into the hallway or just locked - Elevator is always randomly broken around move in and move out - Everyone in my unit got a new desk chair except for me, and when I asked they said it was because they didn't order enough (surely math isn't that hard), and they had the rest of the year to order more but they did not - They got a coffee machine for the lobby but then it stopped working a week later - No windows that open! This might not seem that bad but wait till someone cooks - Printer downstairs always had issues - Last summer during move out/move in, workers randomly come in and out of our unit without knocking. 3/4 girls still lived there so this was not a great experience - The front desk people are never much help but can't even get mad at them because they're usually just college students so it feels wrong

TLDR: rodent infestation******** I’m staying here for the summer, and my experience has been subpar to say the least. I live on the first floor, and a few days before I moved in I learned that there was a $100 “convenience fee”. I would be fine with that if it weren’t for the awful smell of trash and wild animal in the hallway and the mice infestation in my unit. I will say the unit itself is nice and spacious. It is also clean, but I would attribute that to my roommates and the previous tenants not the property managers. As for the mice infestation, about two weeks ago I started hearing scratching and squealing noises. I assumed my upstairs neighbor had a pet of some kind. But after a few days I realized that the sound was too frequent and too close by to be in the unit above me. After googling it I figured that it was some kind of rodent in the vent. I told the front desk last Thursday (on my birthday) after the noises had disrupted my sleep for almost a week. A maintenance order was put in, I went away for the weekend and expected the issue to be handled (especially given the threat to hygiene and safety that rodent infestations present). This was not the case. I notified the front desk again a few days ago. They said the order had been put in and maintenance would come soon. The students up front are kind and I’m assuming that they’re doing all they can. But still, nothing has changed. The noise is still constant, and worse, when I walked into my room after work today, there was a horrid, nauseating smell, not too dissimilar from what I’ve been smelling in the hallway. I called what is listed on the resident portal as an “emergency help line” and got an AI robot. I have also put in another maintenance request order. My sleep and quality of life has been negatively affected for the last two weeks, and not a single person from building management has reached out. I truly cannot understand how a rodent infestation goes left unaddressed for nearly a week. I talked to one of the other tenants who said that this was a problem when she lived here. She has since graduated. On top of that, there are awful smells on multiple parts of the first floor and the popcorn roof near the elevator on the first floor of the parking garage is dripping chunky white goop onto the ground. I would hardly call this a luxury apartment and it’s deeply frustrating to be paying luxury rent with such subpar maintenance. I’m not one to leave reviews like this but it’s been nearly impossible to speak to anyone in charge, so I am resorting to this. I cannot recommend legacy on rio to anyone.

Management charged my account a 'damages' fee for a unit where the keys were never even picked up. I lived in this building for a year beforehand and had several issues. The main doors were never locked and anyone could enter. I've even heard people shouting that they were stealing packages in the hallways (this seems to be ongoing with recent reviews). The building had water quality issues (excessive sulfur smell) with no action taken and was simply told that it would subside over a month, and a ceiling leak that was simply painted over instead of having the root cause repaired. Basic amenities like the printer were broken for an entire year. I usually don't like writing angry reviews but being charged for "cleaning" and "damage" fees for a person that never even picked up the keys and couldn't physically be in the unit is questionable. If I am not able to resolve this with management, I will take other steps.

George is the maintenance supervisor at Legacy, after living here for over 2 years, I can definitively say that he is the best ever! In the past 2 weeks he has quickly fixed our broken drawer, fridge part, and our dryer! He even made a trip to Home Depot to make sure our dryer was fixed before the weekend. He is the best!!!