Harris Branch Senior, austin-tx

It's very unfortunate for the few actual seniors that reside here seeing as the elevator has been broken for months & there are 4 floors. The building also has a poor trash system which contributes to the infestation of German Roaches. My father will be moving after only one year of unfortunately & regrettably moving here. This place is a total catfish.

The apartment units have good quality and are spacious and light. I look forward to using the library and community room. I'm glad the residents look happy and beautiful.

First of all, I have to thank the management team, maintenance team and front office for the good work they do. Starting with the maintenance team, Chris and Travis do an excellent job when it comes to addressing my issues. Chris is so knowledgeable and does his due diligence in resolving the problem. He takes care of my issues within 24-48 hours. He's a keeper. Our office manager Veronica, is so awesome. She's always so concerned, always want to make sure the residents are taken care of. I appreciate all that she does and stand for. Thank you Veronica. Last but not least, is the front office admin. Arlette is so kind, understanding and listens to me. She too is concerned about the residents in our community. She offers advice, notated the issue and pass the info to management. She has excellent customer service. She's a keeper. The staff we have now is outstanding 👏. Once again thank you all for what all you do. Just know you're appreciated. I have been living here since this complex opened in 2017. Bernadine Rhone-Carter

My father just moved into the building 2 weeks ago. The water from the tub and shower has not worked properly since the day he moved in, it drips out, and he is unable to shower properly. He is boiling water for an hour and a half each night to put into the bathtub to clean himself. I’ve deployed before and I am shocked that this is what he has to do after paying rent and fees. How does the management not check the apartment unit before renting it out for cleanliness and function?? One of the two front desk staff, not mentioning names even though I know her name because I have control of my tongue unlike her, was not helpful. He went to them to ask for assistance filling out a maintenance request and she told him to ask someone else for help. I called the next day they were open and she hung up on me after she repeatedly spoke over me and wouldn’t let me get one word in. He even had his car towed because he was intimidated by the front staff to ask for help getting a permit. I had to help him one weekend when I was off to get daily permits. He is working on getting a permanent permit. This cost him $300! I live in San Antonio and was not able to visit him when he first moved in but I was totally disturbed to know the water in his shower was not working. I’ve called multiple times asking to speak to the manager but come to find out they only have a temporary manager who probably doesn’t care about the residents nor how they are treated, the living conditions, nor how the office staff speaks to anyone on the phone. My fear is that the office staff will continue to treat him unfairly and will ultimately lead to us having to pay out of pocket to get out of the toxic environment and to a place with functioning appliances. Lehman action will be taken if this continues and if he has to move out. If management really reads these reviews I would love a reply and a phone conversation. What if this has happened in the past multiple times? Aren’t you embarrassed? No one deserves this treatment. No one. My advice to future residents: 1) check out the unit before you agree to move in 2) ask them to show you how to use the online links. They refused to help my dad. Customer service professionals should never refuse to help someone. I am also surprised they do everything online when the majority of their residents are over 55 years of age. It is not user friendly for someone above 70, which is my fathers age. 3) consider staying somewhere else. The front desk staff that I mentioned above holds grudges and doesn’t help which are all bad qualities in a front desk attendant who is supposed to be helping senior citizens.

This place is the nicest place for senior citizens. I highly recommend it. Staff is amazing and professional. My apartment is beautiful.