9HUNDRED, austin-tx

Very disappointing communication from management during the move-out process. I made multiple attempts to contact the leasing office for instructions on returning my keys but never received a response. This created unnecessary stress and confusion that could have easily been avoided with basic communication.

My daughter paid for a full year of parking in 9 Hundred apartment garage. Several weeks ago, her car was unexpectedly towed, even though she had the parking permit clearly displayed on her windshield. She was shocked to discover that her car was gone that morning. When she called the towing company, they told her the car was towed because one of the wheels was over the parking line. They claimed this rule was stated in the parking contract provided by Apartment 9 Hundred. Later, when she tried to discuss the issue with Apartment 9 Hundred, the staff member told her that this was actually the towing company’s rule. Essentially, both sides kept shifting responsibility to each other, and no one was willing to take accountability for such a ridiculous policy. As a result, my daughter had to go to the towing company and pay $300 to get her car back. Afterwards, she also learned that one of her friends had experienced the exact same situation and had their car towed for the same reason. The reason I waited until now to post this review is that I wanted to make sure my daughter had moved her car to another garage first. Otherwise, I was concerned that if Apartment 9 Hundred saw this review, they might find another excuse to tow her car again.

Been living here for over a year, and the switch of management that turned us into student apartments sucked. They renovated the units over the summer while tenants were still living at the apartment with no compensation, and they started charging $100 for parking even though it's a first-come, first-serve system. Not much to complain about, the units themselves are spacious and the walls aren't thin, and I believe all the rooms have windows. The maintenance people are incredible and efficient!

I love my personal space and my apartment as a whole. The appliances are new and everything mostly works great. The maintenance people are amazing, are super helpful and are all around great. My cons to this apt are that my roommate got snuffed with a window that faces the hallway. That wasn’t previously stated. Also the managers are young and can’t even hold eye contact when you speak to them, are basically rude and don’t do the things they say they will. Also the mail issue is tricky .

This management company is full of empty promises. When they took over, they announced all sorts of renovations. Since then, we’ve had a few hallways painted, and lots of maintenance issues. Our cars got painted by the painters, outlets went out, gates have been perpetually open and parking spots have been taken by “renovators”. These maintenance issues took months to fix, and this company has seemingly avoided our communication. While this used to be a good place to live, the price they are now charging is INSANE. For the price of these apartments, you’re much better going to a big name apartment building with actual amenities and modern floor plans. The website is full of stock images and false advertising, and the management company was indifferent to this once we called them out. I’m a college student without much money, so I’m willing to overlook a lot of things, but this management company has been nothing short of annoying, inconsiderate, and even sometimes deceitful. I recommend taking your business elsewhere. On a positive note, they seem desperate to fill their units, so you may be able to negotiate them down to a reasonable price.