9HUNDRED, austin-tx

My daughter paid for a full year of parking in 9 Hundred apartment garage. Several weeks ago, her car was unexpectedly towed, even though she had the parking permit clearly displayed on her windshield. She was shocked to discover that her car was gone that morning. When she called the towing company, they told her the car was towed because one of the wheels was over the parking line. They claimed this rule was stated in the parking contract provided by Apartment 9 Hundred. Later, when she tried to discuss the issue with Apartment 9 Hundred, the staff member told her that this was actually the towing company’s rule. Essentially, both sides kept shifting responsibility to each other, and no one was willing to take accountability for such a ridiculous policy. As a result, my daughter had to go to the towing company and pay $300 to get her car back. Afterwards, she also learned that one of her friends had experienced the exact same situation and had their car towed for the same reason. The reason I waited until now to post this review is that I wanted to make sure my daughter had moved her car to another garage first. Otherwise, I was concerned that if Apartment 9 Hundred saw this review, they might find another excuse to tow her car again.

Very disappointing communication from management during the move-out process. I made multiple attempts to contact the leasing office for instructions on returning my keys but never received a response. This created unnecessary stress and confusion that could have easily been avoided with basic communication.

The is place has horrible management it takes them days to respond to emails and they don’t charge every month for utilities they just unexpectedly triple up or double up the payment. Also they never fulfill promises of promotions, they promised us a 500 decrease for one months rent or 500 cash and that never happened.

Been living here for over a year, and the switch of management that turned us into student apartments sucked. They renovated the units over the summer while tenants were still living at the apartment with no compensation, and they started charging $100 for parking even though it's a first-come, first-serve system. Not much to complain about, the units themselves are spacious and the walls aren't thin, and I believe all the rooms have windows. The maintenance people are incredible and efficient!

I love my personal space and my apartment as a whole. The appliances are new and everything mostly works great. The maintenance people are amazing, are super helpful and are all around great. My cons to this apt are that my roommate got snuffed with a window that faces the hallway. That wasn’t previously stated. Also the managers are young and can’t even hold eye contact when you speak to them, are basically rude and don’t do the things they say they will. Also the mail issue is tricky .