Claro at High Point, aurora-co

⭐⭐⭐⭐⭐ I cannot say enough amazing things about the team at Claro! I was in the middle of a very stressful move and needed a same-day move-in, and this team made what felt impossible happen seamlessly. Viviana answered the phone right at 10:00 a.m. on the dot and immediately put me at ease. She took the time to listen to my situation, never rushed me, and got right to work finding a solution. Jonas quickly ensured my apartment was ready, gave me a thorough community tour, and made me feel genuinely welcomed from the moment I arrived. The apartment was spotless, move-in ready, and exceeded my expectations. Linsey was incredibly responsive and facilitated everything behind the scenes with impressive speed and professionalism. What could have been an overwhelming and emotional day turned into such a positive experience. The entire staff was attentive, compassionate, and truly went above and beyond to support me during a difficult transition. Their kindness and efficiency provided so much relief when I needed it most. I'm beyond grateful for the exceptional service and care I received, and I'm excited to call Claro home. Thank you to the entire team for making me feel valued, welcomed, and supported. I will never forget this experience!

If I could give zero stars, I would. My former unit became uninhabitable due to severe flooding, and management failed to communicate or take proper responsibility. I did not abandon or surrender the unit — I vacated because the flood made it unsafe to live in and caused significant damage to my belongings. During the recent inspection and cleanup, the maintenance worker struck my Ring doorbell camera with his phone, which caused the video feed to glitch and lose color. This is unprofessional behavior, and I have timestamped photos and video evidence of this incident. What makes the situation even worse is the retaliatory behavior I experienced afterward. Staff have: • recorded me unnecessarily, • acted visibly upset or irritated during interactions, and • torn down official notices instead of acknowledging or responding to them. This behavior is inappropriate and concerning. The most serious issue, however, is a clear safety and OSHA violation. After I recorded the camera incident, the same maintenance worker returned while performing duties and brought his newborn baby in and out of my apartment area while working. A flooded or previously flooded unit is considered a hazardous environment. Bringing a newborn into an active maintenance zone violates: • OSHA’s General Duty Clause (29 U.S.C. § 654(a)(1)), • basic workplace safety standards, • liability and insurance policies, • and common child safety protocols. No minor — especially an infant — should ever be inside an active maintenance site containing mold risks, electrical hazards, water damage, tools, or chemicals. This is not only unprofessional but extremely unsafe. The fact that I had to contact the Registered Agent just to get acknowledgment or proper documentation shows the level of negligence and lack of accountability happening on this property. Tenants deserve transparency, safety, and respect. This experience has been unacceptable from start to finish, and I am still waiting for a proper corporate response and a resolution to the damages caused. I will continue to update this review as the situation progresses.

Edit 11/18: I have decided to go through the lease-break process. I am currently waiting on a final amount owed, but expect it to be in the neighborhood $7,000-$8,000 (1mo rent + repayment of the 10 week move-in concession, moving expenses, and cost of a new place). I am disappointed by the original response posted to this review from the 'Owner' offering a life-line and stating they would be willing to discuss the issue if I reached out to them. However, by the time I got a chance to read the full reply, it was removed and replaced with the generic apology letter that is currently active. I truly wish the current and future residents of this place luck. If you have nothing of worth, you'll probably have a great experience. If you have something worth stealing... good luck! Original Review: Beware the desert oasis in the middle of a dumpster fire. I want to start by saying I have no issues with any of the staff here at claro. There are some new construction headaches that are being remedied on an ongoing basis and the team here is doing a good job at keeping up with an immense workload. The staff in the front office and the maintenance team are quick to respond and friendly, even though they can be frustratingly bound by corporatized rules. What is not okay, is the amount of crime that I have experienced while living here. In 5 months I have been the victim of two vehicle break-ins on my work truck, and had my personal vehicle totaled by a street racer / hit and run incident. My total in theft and property damage is well over $100,000 at this point. (50k in tools and 50k for the truck). When speaking with Claro management, I expressed concern that my livelihood and job were in potential jeopardy, and asked that after 3 incidents in 5 months of living here, if we could come to an arrangement regarding breaking the lease so I could find a safer place to live. I was told that my reasoning was not grounds for a lease dismissal. Besides my incidents, one of my neighbors had their camper trailer stolen out of the paid parking lot, and I have found multiple windows broken out from vehicle thefts over my months of living here. By my calculations, it will be $6,000+ for my lease break fee to get out of here. (2 months rent, plus repaying any move in specials). Which may just be worth it at this point, if not only for my safety, but my sanity as well.

We had such a great experience touring this apartment, and Julia made all the difference! Out of all the apartments we visited, she was by far the most welcoming and personable. She took the time to answer all of our questions, never made us feel rushed, and made the entire tour feel comfortable and enjoyable. You can tell she genuinely cares about helping people find the right place. Thank you, Julia, for making such a great first impression—we truly appreciated your kindness and professionalism!

Claro at High Point is a well-kept community with nice amenities. Neighbors all seemed very polite and courteous. The area can experience some noise from flight and interstate traffic but nothing too intrusive. The apartment floorplans are spacious and apartment appliances are modern and well-kept. This was a great place to land for my family after relocating from across the country.