The Mill at Auburn, auburn-al

The apartment itself is fine, especially for the price. And let me be clear that my specific apartment is not how all rooms are, but beware of what you can get. Our room has had so many issues within the first two weeks of moving in and almost none have been fixed. When I moved in, my room was missing a bed and I had to sleep on the couch that night. The bed wasn’t delivered until the day after I moved in. My desk, the stove, the microwave handle, and the kitchen light have been broken since we’ve moved in and none of them have been fixed. The washer broke the second week of us being here and it hasn’t been fixed. And to add fuel to the fire, they lied to me about fixing my desk like somehow I wouldn’t notice.

My daughter (who posted a while back) has been struggling with a mold issue ever since she moved in back in August 2024. She first reported it to maintenance on September 13, 2024, and has continued to report it multiple times since then—but here we are, and the problem still hasn’t truly been resolved. (Also, the reason why you see high ratings is that if you attend one of their "events," you have to post a review.) What concerns me most is that instead of taking something as serious as mold and the health risks that come with it seriously, management seems more focused on keeping things looking nice on the surface. My daughter has mold allergies, so this isn’t just an inconvenience; it’s a real health issue. At one point, they “fixed” the problem while she was at work, but when she came home, there was black residue spread across her walls. That’s not a solution. And I feel the need to say this clearly: the pictures and model units they show are not an accurate reflection of what you’ll actually be living in. As a parent, it’s honestly upsetting to see how much is being covered up instead of properly handled. We’ve also noticed a pattern of quick, cosmetic fixes instead of real repairs. For example, when they worked on the balconies, they simply sprayed paint over areas that were already peeling—no prep work, no sanding, nothing to actually fix the issue. It’s just putting a bandage over something that needs real attention. On top of all that, the new “improved” Wi-Fi has been another headache. We even bought her a good printer, and now her computer can’t reliably connect to it because the internet is so inconsistent. At this point, I’m just relieved to say that she and her roommates have found a better place to live.

You are going to want to avoid this place if you can for the 27-28 school year. My student has only been there two months and it's been quite the litany of problems. Unfortunatly they claimed their "best price" offer last October when they signed the lease only to offer the same apartment style for $50 less just a couple of months later. On move in their apartment was covered in hair and dust from a previous tenant in spite of the fact they had the last time slot for move in. They contacted the office and they said someone would be there soon to clean. They didn't come until the next day and they weren't going to sleep in the apartment with hair and dust every where. Then the first week they determined their dryer wasn't drying and reported it. The maintenance people were slow to respond and they went two weeks without a fix. Then the water went out for 3 days with only a we're sorry. Not being able to use your apartment should result in a refund for the unusable days. Then just this week they excitedly sent out renewal offers. I just checked it and they laughably want a 15% increase in rent. They also charge you $10 a month for a "green fee" and you have to make sure you opt out of things like rent reporting that they should NEVER have automatically opted you into in the first place. They also charge you $90 a year for the privelidge of billing you for your electricity which could be done directly through the power company, but it's just another way to hide the real cost of living here. Thankfully my daughter is graduating and will not be renewing. I did give them one extra star for the pool area. That seems nice enough.

I understand amenities being closed for renevation, but my issue is when our water gets turn off constantly for repairs and we have little to no notice. There was a leak (which I understand it out of the mangement's control) but our water was off for almost 3 DAYS!!!! and we had no estimate of how long it would be off just texts that said " We are looking. We don't know how long it will be" from an AI chatbot, not even a real person! Also an amenity that isn't working is the gates. Someone hit the gate door (I am very sorry that happened) but I have seen people replace it and even had a worker tell me to not plan on walking through the gate again to get to the front implying it would be working soon. We even have the scan bar to open the gate on my and my roomates cars and still the gate has not be in use. It has been months. I have badically never seen the gate close at night. This is extremely frustrating considering how much we pay (which absolutely factors in the fact we are a gated community). Next we have a dog in our unit. A big 90lbs dog and we know we have to kennel her when matinence comes in, BUT THEY DON'T CALL OR TELL US WHEN THEY ARE SHOWING UP!!! There have been many times where one of us was not supposed to be home but thankfully we were because matience has just show up or basically walked in unannounced. We have brought this issue up with management on multiple occasions and they did well calling and making sure someone was there with her twice, then they stopped. This is very dangerous as she is a guard dog by nature and we don't want her to bite anyone. We also assume the matinence people don't want to be bitten. And finally, we have just learned that they will be replacing our floors and ceiling fans DURING our lease! We have not renewed (mostly for dissatisfaction but also we are graduating students) so why would they do such an invasive renevation while we are still living there and with no estimated time of process or anything! I hate how managment makes us feel like our apartment isn't OUR apartment, because random people keep walking in unannounced, we don't have our utilites half the time, and stuff is just happening to our unit with no discussion or care for how my roomates and I are supposed to go about our day to day. It is extremely frustrating that this is also not my first bad review and NOTHING has changed. Disappointed.

I've had three maintenance requests outstanding for going on three months and not the first visit to resolve it. While waiting on that, they've hit me up incessantly about renewing my lease for next year, two months into the lease. They say that they can't guarantee that I'll keep the same room. I don't even know that I want to continue the lease because of the poor response on maintenance.