The Beacon Auburn, auburn-al

DO NOT LIVE HERE. I have lived at THE BEACON/THE QUARTERS since 2024. I have NEVER had a good experience with the office. They never answer the phones. They never call back. You have to constantly hound them to get any information. I have lived here since 2024. I only resigned because I was a broke college student and they promised that my lease amount would not change (it did). I never got a mailbox key in the time I lived here. They had to manually open my mailbox every time. I’m in the process of moving out. They are trying to charge me double the utilities from JULY OF 2024. My lease with The Beacon began on August 13, 2024. I am currently fighting this. I have left multiple voicemails and messages to an automated number and still can’t get anyone to call me back. If you want a clean, safe environment for your college student, DO NOT LIVE HERE. I had to call 911 multiple times because there were people cracked out in the parking lot yelling and screaming, half-naked, at different units. There are a lot of drug problems there, people are constantly smoking weed, and it’s just a nasty place to live. Management does not do a thing about it. We also had Ants and roaches. If you don’t know how to snake a drain, I suggest you figure it out because otherwise, it won’t drain.

⚠️ WARNING TO ALL PROSPECTIVE TENANTS AND PARENTS ⚠️ **DO NOT SIGN ANYTHING WITH THIS COMPLEX UNTIL YOU READ THIS.** The Beacon engaged in what I can only describe as predatory and potentially fraudulent leasing practices against a young, first-time renter — exactly the demographic this property actively markets to. Here is what happened: This complex allowed a prospective tenant to complete and SIGN A LEASE despite the fact that she did not meet their own stated qualification requirements. Let that sink in. The disqualifying criteria are outlined IN THE LEASE ITSELF — meaning their own legal document acknowledges she was ineligible — yet they proceeded with execution anyway. Now they are attempting to hold her fully financially liable, demanding either full payment or that she find a replacement tenant. They are weaponizing a lease they never should have allowed her to sign in the first place. This is not an administrative oversight. This is a pattern. You do not accidentally let unqualified tenants sign binding contracts. You do it because collecting signatures — qualified or not — benefits the complex, while the financial and legal consequences fall entirely on young renters who don't know better. When her family attempted to resolve this directly and professionally, staff member Maria was combative, dismissive, and immediately threatened legal escalation without any attempt at good-faith resolution. The speed with which they jumped to legal threats strongly suggests this is not their first rodeo. Businesses that act in good faith do not reflexively lawyer up the moment a legitimate concern is raised. This property markets itself to college students and young adults — people who are signing leases for the first time, who trust that a business presenting them a contract has already verified their eligibility. The Beacon appears to exploit that trust. If you are a student, a parent, or anyone considering living here: demand written confirmation of your qualification status BEFORE signing anything. Better yet, consult a tenant rights attorney or your state's consumer protection office before engaging with this leasing office at all. This situation may warrant review by the Alabama Attorney General's Consumer Protection Division and the Better Business Bureau. Predatory leasing practices targeting students are not acceptable, and this community deserves to know.

when we moved in, nothing was properly clean. you pay in full for the first month, but cant move in until mid august so they can "clean" - which clearly doesnt get done. we even had a broken window when we moved in which didnt get fixed for a couple weeks, as well as holes in doors/under the sinks. all of the caulking meant to seal things is useless and there are holes everywhere allowing bugs to get in. they also could not figure out the utility bill for months causing it to get backed up. further, dont expect the lease to be accurate. everything is at their discretion. we are also out of our amenities at the moment as they randomly decided to switch companies and names in the middle of the year, leaving us without the gym, printer, a working package room, or an actual office. we've had some serious safety issues in our apartment which we have been told essentially nothing can be done about despite our citing of the lease agreement, which they clearly do not strictly follow. i am moving elsewhere as soon as possible. i don't recommend to anyone coming to auburn, especially girls looking for a safe place to live.

Morgan was a great deal of help when I was trying to figure out some of the charges on my account! He was very polite and made me laugh, which was great. If I were his manager I would give him a good raise!

It is my position that this business engages in questionable and potentially predatory leasing practices. Specifically, the company appears to permit individuals to execute lease agreements without completing a thorough or legally sound application and qualification process. Even in instances where an applicant may not meet the stated eligibility requirements, the business proceeds with lease execution and subsequently holds the individual fully liable for all contractual obligations, including payment or securing a replacement tenant. As the parent of a young adult seeking independent housing, I find these practices particularly concerning given that this property is marketed toward students and young renters, populations that may lack experience with complex lease agreements. This raises serious concerns regarding fairness, transparency, and good faith in contractual dealings. Furthermore, attempts to resolve the matter informally were unsuccessful. Communication with staff, specifically an employee identified as Maria was conducted in an unprofessional and adversarial manner. Rather than engaging in reasonable discussion or dispute resolution, the matter was immediately escalated, with the implication that it would be referred to legal counsel without meaningful opportunity to address the concerns. The business’s apparent reliance on rapid legal escalation, rather than good faith resolution, suggests that such disputes may be routine. Prospective tenants and their families are strongly encouraged to exercise caution, conduct thorough due diligence, and fully understand all lease terms and qualification requirements prior to entering into any agreement with this entity.