The Beacon Auburn, auburn-al

I've had a horrible experience with The Quarters/The Beacon. There are plenty of reviews about the state of their apartments, so I'll discuss a different issue to consider: move-out. I lived at The Beacon for one year, and I had to transfer units mid-year due to a safety issue in my first apartment. While signing the transfer lease, I asked if I would be freed from my renewal lease for the following year (because I wanted to leave asap), and they assured me that they absolutely could not and would not do that. The end of July came around, and I was unexpectedly told at the last minute that the renewal leases my roommates and I had signed (that they previously told me I could not get out of) were somehow gone from their system. Myself and my roommates had to immediately pack up and be out of the apartment within a few days of finding this out. One of my roommates was in Europe studying abroad during this time, so we had to pack all of her things and move them out for her. My other roommate had a job in Auburn and had to drive back and forth from her hometown to staying with a friend in Auburn so that she could attend her shifts. We all had to quickly find new housing while most of it was already full and extremely expensive. So, please note that this kind of mix-up can happen to you/your child while not even in the country. Even with all of that being the case, we were just happy to leave this terrible apartment complex. I certainly was - until I got my move-out statement. Two of my roommates had cats and their cats tore up our couch and armchair. They have readily taken accountability for this, both to me and to The Quarters. I have emails from both of them putting this in writing and have forwarded this to The Quarters at their request. However, only I and one other roommate (out of 4 of us) were charged for the couch and armchair replacement. My roommate, whose cat did the damage, was somehow not charged anything for the damage. None of this was discussed with us - they just randomly applied the charge to two of our accounts without regard to who did the damage. This is a huge problem, since most of the people living here have completely separate leases from their roommates, likely didn't know their roommates prior to moving in, and don't want to be charged for the damage done by the strangers they were placed with. I have been promised numerous times by the staff that they would fix this issue and remove the charge from my account. It has been two months of me constantly calling, texting, emailing, leaving voicemails - and still no change to this situation. I have numerous screenshots, recorded voicemails, recorded calls, and recorded in-person encounters that back this up. I went to their office in-person about 3 weeks ago after receiving no help through other methods of contact, and was promised that this would be resolved within a few days. Today, there has still been no change. They last responded to me two weeks ago. I've just tried to call them 4 times at 1pm on a Wednesday and it seems that no one is in office and available to respond. My last text to the office has been ignored for several days. I did try to resolve this on my own. I was initially told to contact PayReady, the billing service that they use, and I did so numerous times. Every email, text, call, and voicemail that I sent was either responded to by an AI or ignored completely. When the "AI agents" did respond, I was told that I needed to figure this out with The Quarters. It seems that no one knows what their job is since I've been given the run around for 2 months. Students, don't move in here. Parents, don't leave your child here. And if you do, be sure that you document every little thing (like I have), because no one here likes doing their job, and you will need it. I'd appreciate a response from The Quarters so that we can move forward and resolve this. Hopefully this does not have to go further - my next step would be to dispute this charge with my bank and upload this review to every relevant Auburn Facebook group that I can find.

DO NOT LIVE HERE. I have lived at THE BEACON/THE QUARTERS since 2024. I have NEVER had a good experience with the office. They never answer the phones. They never call back. You have to constantly hound them to get any information. I have lived here since 2024. I only resigned because I was a broke college student and they promised that my lease amount would not change (it did). I never got a mailbox key in the time I lived here. They had to manually open my mailbox every time. I’m in the process of moving out. They are trying to charge me double the utilities from JULY OF 2024. My lease with The Beacon began on August 13, 2024. I am currently fighting this. I have left multiple voicemails and messages to an automated number and still can’t get anyone to call me back. If you want a clean, safe environment for your college student, DO NOT LIVE HERE. I had to call 911 multiple times because there were people cracked out in the parking lot yelling and screaming, half-naked, at different units. There are a lot of drug problems there, people are constantly smoking weed, and it’s just a nasty place to live. Management does not do a thing about it. We also had Ants and roaches. If you don’t know how to snake a drain, I suggest you figure it out because otherwise, it won’t drain.

It is my position that this business engages in questionable and potentially predatory leasing practices. Specifically, the company appears to permit individuals to execute lease agreements without completing a thorough or legally sound application and qualification process. Even in instances where an applicant may not meet the stated eligibility requirements, the business proceeds with lease execution and subsequently holds the individual fully liable for all contractual obligations, including payment or securing a replacement tenant. As the parent of a young adult seeking independent housing, I find these practices particularly concerning given that this property is marketed toward students and young renters, populations that may lack experience with complex lease agreements. This raises serious concerns regarding fairness, transparency, and good faith in contractual dealings. Furthermore, attempts to resolve the matter informally were unsuccessful. Communication with staff, specifically an employee identified as Maria was conducted in an unprofessional and adversarial manner. Rather than engaging in reasonable discussion or dispute resolution, the matter was immediately escalated, with the implication that it would be referred to legal counsel without meaningful opportunity to address the concerns. The business’s apparent reliance on rapid legal escalation, rather than good faith resolution, suggests that such disputes may be routine. Prospective tenants and their families are strongly encouraged to exercise caution, conduct thorough due diligence, and fully understand all lease terms and qualification requirements prior to entering into any agreement with this entity.

My daughter’s apartment at The Beacon had a 5 leaks from the kitchen ceiling on Wednesday. Maintenance came that night and put fans in, but has not been back yet. Thursday afternoon water was leaking under the walls to the point water in walkways outside, under frig, washer/dryer unit. Friday water now pooling in middle of kitchen fan cords under water. Saturday water now into living room and entire apartment stinks. We have called the emergency maintenance line and left countless messages. Spoken to leasing office but nothing is being done

when we moved in, nothing was properly clean. you pay in full for the first month, but cant move in until mid august so they can "clean" - which clearly doesnt get done. we even had a broken window when we moved in which didnt get fixed for a couple weeks, as well as holes in doors/under the sinks. all of the caulking meant to seal things is useless and there are holes everywhere allowing bugs to get in. they also could not figure out the utility bill for months causing it to get backed up. further, dont expect the lease to be accurate. everything is at their discretion. we are also out of our amenities at the moment as they randomly decided to switch companies and names in the middle of the year, leaving us without the gym, printer, a working package room, or an actual office. we've had some serious safety issues in our apartment which we have been told essentially nothing can be done about despite our citing of the lease agreement, which they clearly do not strictly follow. i am moving elsewhere as soon as possible. i don't recommend to anyone coming to auburn, especially girls looking for a safe place to live.