Midtown Auburn, auburn-al

Was excited to move here for the first time… Unfortunately that soon changed. Move in was on a Wednesday but my parents and I couldn’t make it until Friday. After getting my info from the office, we found my unit, the door was wide open? Not only that, the second we stepped in, it was absolutely disgusting. It looked like someone hadn’t cleaned the place in 3 years. My family and I spent 2 days deep cleaning it, however it’s still dirty and not cleanly enough for my parents and I. What’s the point of me paying almost 1k in a security deposit, when the second I step into my new home, it looks like THAT.

Had a maintenance request sit open for over 2 months before it got resolved. It was relatively minor so I let it sit for a month before following up on it, mostly due to other obligations keeping me from doing so sooner and because the request was for replacing a broken shower door liner (the piece that makes a seal between the shower door and the frame), and it still took a month of back and forth with the leasing office (I have no direct way to contact maintenance beyond the emergency line) before it even got looked at again.The leasing manager, my ONLY point of contact, didn’t know what was going on and couldn’t, or wouldn’t, find out. They finally got someone (hired earlier that week) out to look at it the Friday before thanksgiving and he was great! He got the needed replacement parts on order right away and replaced the broken part within a reasonable time frame after the part got in. That particular maintenance worker gets a 5/5 star rating from me but the leasing office, again my only point of contact with maintenance, gets 0/5 stars. This review would have been 0/5 stars if I could make it any lower due to the unacceptable time frame with an utter lack of communication about the ridiculous delay.

We did not have a good experience with a local rental company we had appointments that day for showings. They rented the places without notifying us. We went to lunch and made a few appointment, one being Midtown and my son loved it.

This place is great. Moved our student in last week. The staff is nice, the community is very nice, the apartments are spacious.

Maintenance took weeks to show up after putting in a request. The ac condensation lines weren’t cleaned out monthly like they should be so they would get stopped up and leak water. When I left for the summer, they leaked and caused molding, bc of their poor maintenance, and they withheld $500 from my deposit because of it. I tried to take the midtown bus to class, but had to resort to driving myself because most days the bus “was broken down” or would take me to class and not pick me up. There’s constantly new staff in the office. The gym’s ac or power would always be out. My mail was always sent back or unable to be delivered because the addresses are new and not in the system. My batteries died in my lock that lets me into the apartment, so maintenance had to drill a hole through my lock to let me in, so then I had a hole in my lock for two years. I don’t even feel like listing everything, but I could go on for a while. Overall, this place is super unreliable and inconsistent, you don’t wanna live there.