Grove at Auburn, auburn-al

The grove is a standard college apartment anywhere else. In Auburn, it is bottom of the barrel. When I moved in, there was dog hair and torn up carpet throughout. My bathroom door did not shut and had a hole in it- this was noted in the move in papers and nothing was done. The pool is maintained so infrequently, it was green and closed in the 4th of July (photos attached). Previously, the rent accurately reflected the condition but has since raised far past the property upkeep. Despite 2 ownership changes since living here, nothing has changed. On a more positive note, the gym was recently remodeled and is very nice. The units themselves are quite spacious which is a plus.

We had a great experience with this property up until they changed management back in May. It is impossible to reach anyone by phone. They do not answer email. There is no way to get in touch with anyone at the office. My daughter retuned from summer break to an unlocked front door. She reported it a week ago and as of today it has still has not been fixed. Luckily she has been staying at a hotel for her sorority but had to run home today to grab something and the door was still unlocked. At this point anyone can walk right into her apartment and take what ever they want from the shared living space. In addition it shows that they are in no way concerned about the safety of these students. I have tried to show grace with other issues that we have had since May but my child’s safety is where I draw the line. I highly recommend if you are looking for housing for your student, look elsewhere.

TONS of internal issues that I don’t think were worked out when the complex came under new management in May. Maintenance requests being ignored, a dirty pool throughout the summer, overflowing trash cans to name a few. There was a period during the last summer I lived there where the AC stopped working and my multiple maintenance requests were completely ignored. I had to go to the office and BEG them to call someone to look at it. My roommate and I were also accidentally charged during move out for damages done by previous roommates in the common area. It took about a month of sending emails to the manager that went mostly unanswered for the problem to be resolved. To be fair, I was told by the office that there was only one (1!!!) manager running the entire complex, so I gave grace as I know how stressful move out can be for management. Workers were always very kind and helpful in person but trying to get anything done over email or call was impossible. Hopefully they can smooth out these issues for new and returning residents :)

I’ve lived here since last year and it was honestly fine before, but this year with new management it has gone downhill fast. You can clearly tell there have been budget cuts, and the overall quality of the property and management has gotten worse. Definitely not worth the price.

Do not live here. Terribly maintained. I can’t even reach the front office because of the chatbot. I would also like to note that I explicitly called during the hours the office was open. Also, I had already moved out, so going to the office was not an option. If you enjoy trash scattered across the entire complex, dirty grounds, and a constantly green pool, you’re looking at the right place.