Accolade Auburn, auburn-al

Brook and a manager gave my daughter and I a tour today. Both were professional, enthusiastic, and thorough. Every phone call made to the front desk has been a positive experience. My daughter is looking forward to moving in.

Shout out to Khamar who helped guide me and my daughter throughout the "housing" drama. What could have been a very stressful situation became a very good experience due to the patience and help that Khamar and Rena gave us. Housing has become a monster of its own over the last few years, and that is nationwide from what I hear. But in this particular situation, Khamar ALWAYS answered the call. He gave my daughter options, opinions, and she couldn't be happier now. She moved within the Accolade community, and she is poised for a great 2nd year at Auburn. I highly recommend The Accolade, and I do so for 3 reasons: 1) Location, 2) The apartments themselves and amenities, and 3) The incredibly PRESENT and helpful staff members who are just a phone call away.

The rooms are nice and the amenities are great, but there are several things wrong with the Accolade that don’t quite earn it a five star review. I’m not able to have any mail sent to the Accolade as it has been lost every time. The package room is not secure and very disorganized, and I’ve lost over $100 worth of mail in there. The management was unapologetic and offered no assistance when I couldn’t find my packages. Also, the parking garage is very dangerous. The aisles are almost too narrow for two cars to drive through at the same time, and I’ve almost gotten into multiple head-on collisions because the view of the other car is completely obstructed when turning the corners in the garage.

Emma gave an amazing tour, was very personable, and knowledgeable about the complex! The complex is pristine, safe, has a lot of useful amenities for students, and is right next to campus for a great walking distance. And the rest of the staff is also very friendly!

Rina gave a wonderful tour of the Accolade. Any questions she didn’t know the answer to she was able to find out within minutes. Very well done. Thank you.