Accolade Auburn, auburn-al

Brooke was so very kind and professional on the phone , by email , and especially in person . Fantastic tour and answered every question we threw at her :) loved that she was a trumpet player in high school like our son who now attends Auburn .

Hannah was such a good tour guide! She explained each of the amenities and features of each room SO well! She made me a lot more interested in the Accolade!

Shout out to Khamar who helped guide me and my daughter throughout the "housing" drama. What could have been a very stressful situation became a very good experience due to the patience and help that Khamar and Rena gave us. Housing has become a monster of its own over the last few years, and that is nationwide from what I hear. But in this particular situation, Khamar ALWAYS answered the call. He gave my daughter options, opinions, and she couldn't be happier now. She moved within the Accolade community, and she is poised for a great 2nd year at Auburn. I highly recommend The Accolade, and I do so for 3 reasons: 1) Location, 2) The apartments themselves and amenities, and 3) The incredibly PRESENT and helpful staff members who are just a phone call away.

EDIT: Removed stars because all of the issues below have only gotten worse since I posted my initial review. The management is incredibly rude when you ask them for help looking through the package room (after I spent 30 minutes looking on my own) saying it’s “not their responsibility”. I get that the mailroom is suffering from poor design, the staff could at least be kind and help people when they need it. _____ The rooms are nice and the amenities are great, but there are several things wrong with the Accolade that don’t quite earn it a five star review. I’m not able to have any mail sent to the Accolade as it has been lost every time. The package room is not secure and very disorganized, and I’ve lost over $100 worth of mail in there. The management was unapologetic and offered no assistance when I couldn’t find my packages. Also, the parking garage is very dangerous. The aisles are almost too narrow for two cars to drive through at the same time, and I’ve almost gotten into multiple head-on collisions because the view of the other car is completely obstructed when turning the corners in the garage.

They will try to nickle and dime you for whatever they can. I lived at Accolade Auburn for a full school year and moved out in good standing, but was charged $210 in "damage" fees at move-out for things like wall marks and cleaning — charges that reflect normal wear and tear from a year of living in a unit, not actual damage. When I disputed the charges, I was told they were "validated" simply because photos were attached, and that they could not be removed unless I provided written documentation directly from the property saying otherwise — despite the property never providing a move-in condition report to compare against. The photos used to justify the charges show blank walls and a clean carpet, not actual damage. This isn't a transparent or fair process — it's designed so residents have no real way to dispute charges regardless of whether they're legitimate. If you're renting here, take extensive photos and video at move-in and out, because you will likely be charged for normal wear and tear at move-out with little recourse.