Campus Edge Ann Arbor, ann-arbor-mi

Just like other reviews have said, the management here is very chaotic, and even the staff themselves don’t seem to understand their own policies. Two stars instead of one, only because one of the student staff was nice and friendly. I received an email from them saying there was a promotion: "the next 25 to sign get up to $90 off per month." During the room tour, I asked about this promotion, and they told me it applied to **studios**, which is exactly what I was applying for. However, after I submitted the online application and paid the $50 fee, they told me the $90 discount was only for **shared** studios. Fine, you can say whatever you want since you’re the property management, but I won’t choose to live in a place run by such a ridiculous team😅

Location is great but if you expect to receive an apartment in good working order, look elsewhere. Since August, the toilet has broken twice (took over three days to fix first time), the kitchen sink hasn't stopped leaking after multiple work orders and alleged repairs, and the elevators seem to always be down. Upon move in, the apartment was dirty and there were still clothes in the laundry unit which also regularly damages clothes. Everyone at the complex is nice but nothing seems to get resolved. They also ask for liability insurance but refuse to honor the certificate and continue to charge monthly for landlord liability even though liability has been extended to them through the tenant policy. Update: Corporate office contacted me and they worked hard to make things right so I have revised my review from 2-stars to 4-stars.

Originally, my friends and I were planning to live here. So glad it didn't work out. We were "helped" by someone named Leah, whose constant mistakes made the process way more stressful than it should've been. We signed for Floorplan B, but they didn't realize until 2 WEEKS LATER that they had already let other people sign before us. Furthermore, we were told that Floorplan A, the one they were transferring us to due to their mistake, was to be cheaper. They mixed up my lease with one of my roommates, and sent one of my other roommates the wrong term, and when they finally got the right information to the right people, my lease stated that my rent was 200 dollars more expensive than my roommates. When we called, Leah told us that she had both verbally informed us of the wrong price, and written it wrong on the three other leases (TWICE, because she had to send the lease again due to her mix ups). The actual price of plan A was more expensive than plan B. None of this would have been a problem if we knew the price from the get-go. Their inability to write a lease or organize information is truly incredible. No one like this should be handling ANY form of legal agreements, or customer service for that matter, because I found out from one of my roommates that an email that was meant for me never landed in my mailbox because Leah sent it to the wrong person. But wait there's more! After we finally got the right information, we decided to void our leases because the actual rent was out of our budgets. My roommates had already signed, as this was before we found out they had lied to us about price (they sent my fixed lease last). When we emailed to void our leases because all of us signed multiple documents due to multiple mistakes, they singled out one roommate and informed her that they "couldn't void it, because a signature was legally binding", EVEN THOUGH the information on the lease was now considered wrong, and the rest of us were in the same position. We called them multiple times about this, but every time we were met with cluelessness, INCLUDING when we got through to the manager. Eventually, they cancelled our leases, which we didn't even know about until we called for conformation. Because of their endless mistakes, we had to ask for a written conformation that we were not legally bound to live in this apartment anymore. In my opinion, the space is cute and all, but it's not worth living here. Their ability to mess up so much in a couple weeks is appalling, and I can't imagine what other mistakes they would make during the actual term. I would hate to have people as incompetent as that hold power in my living situation.

Roger is, hands down, one of the most reliable and responsive property managers I’ve had the pleasure of dealing with. From the moment I moved into Campus Edge, he made the entire process smooth and stress-free. Any time there was a maintenance issue or general concern, Roger was quick to respond and always followed through until the job was done — and done right. What really sets Roger apart is his professionalism and genuine care for residents. He treats everyone with respect and handles even the smallest issues with a sense of urgency. It’s clear he takes pride in maintaining a safe, clean, and comfortable living environment. Whether you’re a student at UMich or just looking for a great place near campus, having Roger on-site makes all the difference. Campus Edge is lucky to have him, and so are the residents. Thank you, Roger, for going above and beyond!

Was charged $25 for some trash my roommates left. The management is predatory even though the people that work there are nice, after all American campus communities is a very large landlord that is greedy and doesn’t have the students interests in mind. Avoid these guys if you can