Block 20, amherst-ny

They will leave your room like this when you sign the lease and then charge you for “Touch Up Paint” when you leave. //Edit: “The areas in the photos are not the areas for where the touch up charges were assessed” - The room clearly needs to be repainted anyway but they will try to justify charging any extra amount of money when possible. Feel free to try and find $60 worth of paint damage in the pictures (half of the images were there on move-in).

I cannot speak on the actual living experience at Block20 because I never moved in. This review is based on my experience with their communication and how my situation was handled before moveing in. My concerns: - I contacted Block20’s phone number and AI system to told me my move-in date was July 20. - I relied on that information because it came from one of Block20’s official communication channel. - I was later told the AI cannot access account-specific information, yet it answered my account question as if it could. - I was told questions the AI cannot answer are supposed to be ticketed, but mine was not. - I was later told by another employee that the AI can sometimes provide incorrect information. This situation had left me with only a few days to figure out housing. As I write this I currently have one more day until my current lease ends. As a 21-year-old student living eight hours away from home while completing an internship, the stress of not knowing where I would stay was overwhelming. Never in my life did I think I would be questioning where I would sleep in a matter of days. I have never experienced housing instability before, and the anxiety this caused is truly something I never felt before. I found myself constantly thinking about it, even at work, and the stress became so intense that I experienced anxiety-related chest pain and broke down in tears a few times because I genuinely did not know what I was going to do. Management explained that the lease could not be broken since it is a legally binding contract. The only alternatives offered were the possibility of temporary housing, if available, or the LTO process with fees and continued lease responsibility. Both were presented as possibilities, not guaranteed solutions. My issue is not that a mistake happened. Mistakes happen. My issue is that the misinformation came from Block20’s own communication system, and I was left to deal with the consequences. I trusted Block20 to provide accurate information when I called to verify my lease, and that trust was misplaced. I cannot speak on the quality of living at Block20 because I never moved in, but I can speak on how I was treated as a before moving-in. Based on this experience, I could not and would not recommend Block20. The lack of transparency surrounding their AI system, the conflicting explanations I received, and the absence of a meaningful resolution have left me with little confidence in how the company communicates with and supports tenants and prospective tenants.

Transportation is horrible! They don't even follow the bus schedule and the bus is always broken down. Don't stay here if you don't have a car. The maintenance is so slow. It takes forever to get someone to fix something. The place is dirty, disgusting, and a lot of things are broken before you move in. They also keep raising rent here and it's getting too expensive for the amount of cons.

Best place to be at since I’ve moved in years! Inexpensive and amenities right on site such as pool and fitness center included! Very new too.

I’ve lived here for 2 years and whenever I have a problem they never fix it. I only renewed because I couldn’t find anywhere else to live and I was forced to live here because my previous complex had stopped existing and i had to move. They never fix the fan in the bathroom it’s not real. there are always bugs and they won’t spray for bugs. the hottub has been down all two years i’ve been here and the pool has also basically been closed since they are “testing the chemicals” like just say you don’t want to clean it. when they are turning over the units they leave all the doors unlocked and lights on and don’t offer to supplement utility bills so it ends up being on the residents. they don’t comply with simple requests. they are rude on the phone especially hershita has a lot of attitude and negative energy. they also aren’t considerate when giving any sort of bad news and are rude and don’t care if it is going to cost the residents more money. I also get dirty looks whenever i walk into the clubhouse even if i am just grabbing a package. I don’t ever feel welcome and it feels forced and fake whenever they “try” to “help” with anything. when i first moved in my unit was disgusting, the dishwasher was filled with black mold snd there was hair all over my unit like it was never cleaned. the ceiling in the bathroom was broken apart and they’ve never fixed it since requesting maintenance they said it works fine so it doesn’t need to be fixed. The carpet is old and disgusting and i know some units have new couches and they refuse to replace our couches to match. I don’t want an automated review response I just want this posted so future people know NOT TO LIVE HERE if they don’t have to.