Fieldstone, amherst-ma

Sam gave us a great tour ant Artisan and answered all of our questions diligently with astounding details. 10/10 would schedule another tour again.

I called Fieldstone-Slate today with several questions regarding lease renewals and lease takeovers, and I had the pleasure of speaking with a young woman named Ryah. I had spoken with Ryah once before, last year, when she was still a student at UMass working at Fieldstone. I remember being extremely impressed by her professionalism, knowledge, and willingness to help. Today, Ryah managed to exceed the already high expectations I had from our previous conversation. She went above and beyond to answer all of my questions, address my concerns, make sure I had a clear understanding of my options and send followup emails. Her knowledge, courtesy, patience, and genuine desire to help are the very definition of outstanding customer service. I was not at all surprised to learn that Ryah is now a full-time manager at Fieldstone while also pursuing her master's degree. She is a tremendous asset to the organization, and Fieldstone is fortunate to have someone of her caliber representing them. I highly recommend Fieldstone-Slate to any parent seeking off-campus housing for their child. My experiences have shown me that the staff genuinely cares about their residents and families and is willing to go the extra mile to help whenever possible.

The process of ending our housing agreement due to an unexpected change in circumstances wasn’t easy, but I really want to thank the Fieldstone staff, especially Ryan and Nicole, for all their help and support throughout the process. They were responsive, understanding, and worked with us to get everything sorted out. They really went beyond to help us at the last minute. Fieldstone is also one of the nicest properties we saw in and around UMass. We really appreciate Ryan, Nicole, and the rest of the Fieldstone team for their professionalism and for making our experience as smooth and pleasant as possible. Thank you!

I can’t say enough great things about the office staff at Fieldstone Apartments. Every interaction I’ve had has been professional, friendly, and incredibly helpful. A special thank you to Nichole, Lexie, and Ashka. They consistently go above and beyond to help residents and families, and it’s clear they genuinely care about providing excellent service. They’re always patient, accommodating, responsive, and exceptionally knowledgeable. No matter what issue comes up, they take the time to listen, explain everything clearly, and work hard to find a solution. Most recently, they helped me resolve a very frustrating billing issue that was actually in a completely different department. Even though it wasn’t their responsibility, they took the initiative to help, stayed involved, and made sure the problem was addressed. That level of customer service is rare and deserves recognition. As the parent of a UMass Amherst student living at Fieldstone, it’s reassuring to know she has such a dedicated and caring office staff looking out for the residents. Their professionalism and willingness to help make a real difference. Thank you, Nichole, Lexie, and Ashka, for everything you do. You’re an incredible asset to the Fieldstone team! Best, Dave

My son is returning to his apartment at Fieldstone. Ryah has been incredibly helpful fielding our questions about the many phases of the leasing process - including the initial lease, the lease transfer and then returning for his second year. She is very easy to work with, very professional and has great follow through. We appreciate all of her help. -Jenine L.