The Quarters Ames, ames-ia

Would not recommend living here. When me and my friend came on a tour, the room they showed us was amazing and had us sold. You'd think what they showed us would somewhat resemble what we would get. But we were wrong. We were in a 3 room apartment with one random. When we got to our designated apartment, nothing was clean. The floor was solid dog fur in all the rooms, the cabinets were covered in a greasy substance, the fridge had mold in it, and the room was no where near organized. Now the real kicker happened once I got in my room. Sink was broke, door hinges were ripped off the wall, and the bathroom floor around the toilet was covered in urine. But the thing that somehow topped all of this, was the needle caps I found in the shower. We demanded they give us a new room but they refused to move us. It wasn't like we were trying to get out of our lease, we just wanted to be in something halfway decent, but they refused even though we know for a fact that there were rooms available. The leasing manager at the time agreed to fix all the stuff in our rooms and also have a "PROFESSIONAL CLEANING CREW," come in and clean everything. This was still in the summer before school began so we had time to still be at home before school started, we were just trying to move things in at the time. So, a couple weeks go by and we get there and guess what.... NOTHING had been done to the room. I go and complain to the leasing manager about it and he says that they indeed did have people come and do repairs and clean. I then told him that I by myself could have done a better job cleaning than what he hired. He then doubled down and insisted he was there when they cleaned, which had to be a lie based on how well it was actually cleaned. Now we'll move on to the list of things around the entire complex that did not work. The pool was out of commission at least every other week it seemed like. The hot tub was also just as bad. And several treadmills and other machines in the weight room did not work. Next I must talk about the pets at this complex. With the pets, very few people actually pick up after their dog. I kid you not I witnessed it once a day seeing a dog shit and the owner not picking it up. Just absolutely ridiculous and the property managers did nothing about it. I feel it is also worth mentioning that if you are anywhere within the vicinity of a dumpster, you are guaranteed to have 10-20 pounds worth of trash floating around your door and in the parking lot. I do not see the problem with putting a roof over the walls that contain the dumpsters. I know they got money with the way they gouge all the residents. Next the athletes. It's just so unfortunate that there are athletes at this apartment. Many of them have these muscle cars and love to go flying down the street in the middle revving their engine as loud as they can, especially at 5:30 in the morning. The Quarters needs to put speed bumps or something because I guarantee you, some day someone will get hurt at night because you got to cross the road to get to the office, and these guys just have no care or consideration for others living there. And lastly, I gotta talk about the price to live here. The random roommate I had at that point had lived at the Quarters for 4 years. He said when he first moved in rent was only roughly $415 per month. I was paying $615 not even including utilities. And in the very last month on our lease you only get to stay half the month of July. But they STILL CHARGE YOU FOR A FULL MONTHS RENT. So, essentially they get 2-3 weeks for free. Moral of this long story. Please ask to see what room you will be living in if possible. I will give it credit, it is probably on of the better places to stay down in Ames for an apartment. But that is just telling you how bad the other apartments are in Ames.

Worst property I’ve ever lived in. Maintenance is extremely slow. Our AC has been broken for two days while it’s over 97°F outside. All they did was drop off a portable AC, but they didn’t even hook up the exhaust hose correctly. It ended up blowing cool air while dumping hot exhaust right back into the apartment, so it was basically heating and cooling the unit at the same time—completely useless and a total waste of energy. To make things worse, water from the AC was leaking all over the floor. I ended up coming home and fixing the exhaust hose myself. Even after I told them how extremely hot the apartment was, no one came to fix the actual AC. I can’t even stay in my apartment during the day because it’s unbearably hot. At night, the upstairs is still extremely hot and humid, and I haven’t been able to sleep properly for the last 2–3 days. As I’m writing this review, the AC is still not fixed. Really disappointing experience and completely unacceptable during a heat wave.

My friend actually toured it for me, the pictures looked great and I cannot wait to explore around Ames with this as my base point.

My roommate was super helpful. Maintenance was also very quick to remove the provided furniture.

Unfortunately, I would never choose to live here again. The amenities are great (when they work). However, the pros of this place do not outweigh the cons. First, the communication is horrible. The management is awful at responding and following up when they say they will. Weeks of no communication. Random bills that get added to your account for no reason. Not sure why they charged some people a cleaning fee, when they do not clean. I moved into an apartment with dead bugs all over and random hair. The carpets were disgusting and clearly never cleaned. Hair in the fridge? The window didn’t have a screen on it. Oh and can’t forget the random holes/ pain missing all over the walls. Very overpriced for how terrible the place is. Heard of some people who got double charged on rent, and their rent went up $30 randomly and no one knew why? The extra money they give you off, they will definitely take away randomly and not tell you. When you submit maintenance request:- be ready to never get anything fixed. They’ll delete your request without even a word. Neighbors are screaming and throwing stuff around/ honking horns at 2am on a Tuesday night. Overall, I did not have a great experience here and I will never choose to live here again.