Auden Albany, albany-ny

I’ve been here 2 years and had a blast. The vibes are always super hype and the staff and maintenance crew are all so nice. Not only that, but this place is right across the campus— easy access. Definitely would stay here with friends had I not been graduating this year.

There are SO many issues with this apartment building, if I could give 0 stars, I would. Starting off, when we first arrived, there were hundreds of dead flies on the floor that had to be cleaned. The kitchen cabinets were extremely sticky, it took about 20 Clorox wipes, a degreaser, and a magic eraser to make it normal. There is water damage on the ceiling by the vent in the living room, and the couches are falling apart. The fridge did not seal and we had to get it replaced. As for my bedroom, there are holes in the ceiling and cracks in the walls. The first week of living here, I killed around 5 bugs in my room alone. Even after having my window shut permanently, moisture is somehow getting into the room and making my blinds wet (probably from the cracks in the walls). There is honestly nothing good about this apartment building besides the fact that the staff are nice and trying their best to deal with this shitty management situation. If I didn't sign a lease, I would've left before I even fully moved in. To be paying $1070 a month individually for this experience, I feel like I'm in hell. Mind you, the $1070 is just my portion, the entire apartment is around 4k a month. On top of that, the hallways have a permanent fermented armpit smell. It's so bad that I try to stay busy so I don't have to come home too much. They should be paying for my therapy at this point.

Would give 0 stars if I could. I am reposting my review because what happened after I originally reviewed Auden Albany became an issue of its own. I previously left an honest negative review about my experience here. After posting it, management contacted me and asked me to come to the office regarding my review. During that conversation, I was told that if I deleted my review, I would not have to pay the $250 late move-out fee. I deleted it — and they charged me the $250 anyway. Afterward, the manager approached me in the elevator and told me that I “didn’t have to delete” my review, which made me increasingly uncomfortable and annoyed considering the conversation that had already taken place. I also had issues with my security deposit. My lease claimed management could take up to a month, but New York law requires a landlord to provide an itemized statement of any deductions and return the remaining security deposit within 14 days after the tenant vacates. If the landlord fails to do so within those 14 days, the law states that the landlord forfeits the right to retain any portion of the deposit. I mailed management my forwarding address, yet I received neither my deposit nor an itemized statement to this day and it’s almost been about 2 months since I moved out. Communication after moving out was also extremely difficult. My father and I repeatedly tried to get answers and documentation regarding charges on my account, but communications went unanswered and calls were ended. This continued even after I paid my entire outstanding balance. I also noticed that this property’s rating, which I remember being somewhere in the 1-star range, increased to almost 4 stars in a very short period. I cannot speak for what happened with anyone else’s reviews, but given that management personally contacted me regarding my negative review and discussed deleting it in connection with a $250 fee, I think prospective tenants should keep that in mind when looking at these ratings. I paid my rent on time, had no lease violations or complaints, and have videos documenting every room immediately before returning my keys. Tenants should be able to leave an honest review about their experience without feeling pressured to remove it. Original review: Ilived here for 2 years. I give it a 2 stars because staff are helpful and very nice. There will always be somebody at the front desk during daytime hours. The response rate to maintenance issues in the apartment is fairly quick. It's close to UA campus and bus access is close. ***One note of concern for female students like me. I was living in a female only apartment with other female roommates, and then the year after they randomly decided to put 2 male roommates in the suite. They had said that I would have to move into a completely different suite within only a few days if I didn't want male roommates ?? There was a flood that had happened which ruined the common area downstairs and there were hanging wires and it was definitely a safety hazard for a very long time. The elevators will take turns on which one works. There will be times where both elevators would be out and they advertise as a disability friendly complex?? It is always trashed. There is something always not working. They've for a while now started to leave all the main doors outside open even the very back ones so anyone can come in since there's a hotel right next-door. The Wi-Fi has been out for a month at one point. There will be random times where there is no hot water, especially in the dead of winter. l've paid the rent for both years as a student. It is a very very expensive place for how we live here. I unfortunately feel like the upper management really do prey on the young and broke students here unfortunately.

I lived at Auden Albany since 2022, recently moved out in July. Living at this apartment complex is never without its issues, whether its water pipe leakages, trash pile-ups, fruit fly infestations, extended wifi outages, and/or disorganization among management. Earlier this year I personally experienced wifi outage for nearly a month, heating/ac not working, uncomfortability after management mistakenly accused me of setting off my floors fire alarm and proceeded to enter my apartment and make unnecessary commentary (it was a pipe leakage that set it off), and almost being scammed out of $500 for an extended move-out stay of 1 extra day. During my move-out process, I had called ahead to inform management that I had experienced flight delays coming from out-of-state (stranded for 4 days past my original return flight) and would need at least an extra day to get all of my stuff together. On the day, I visit the office to confirm and am told by the housing manager Jaylen that I have to pay them $500 for the extra day, and I couldnt pay throught the resident portal so I would need to write a check/money order/e-payment. Because this didn't sound anywhere near correct or legal, I asked them to send me an email with the amount they're requesting so I have it in writing. Upon checking my lease, the clause for an extra move-out day specifies $250, literally half of what they tried to quote me. The housing manager, Jaylen, and the regional manager come to my door instead, where I once again express I would like it in writing and to see where it says in my lease that it's a $500 charge. They tell me to come down to the leasing office, where they proceed to show me a lease WITH MY SIGNATURE that says $500 instead of $250. I express confusion at the document and tell them that mine does not say this but somehow my signature is on what they're showing me. They look at me really dumbly for a second and then scramble to find what I'm telling them is on MY original lease from this year. I even asked which lease they showed me, but never received an answer, so I assume that it's a past lease in the moment. They try and laugh it off as me "getting lucky", but following this incident and completing my move-out process (where I did zelle $250 to the housing manager, Jaylen) I look at all my lease agreements since 2022, and ALL of them specify $250. It was such an unnecessarily painful process, and after having lived there for 4 years without causing management any trouble, I would've never expected such a blatant cash grab, and to go as far as to FORGE MY SIGNATURE ON A DIFFERENT LEASE AGREEMENT was even more appalling. To add insult to injury, upon asking others I had seen taking the extra day to move out, they expressed that they weren't asked for any payment at all. I have been calling the office on-and-off since July but have not received an answer. I'm looking into filing a report because of how ludicrous the experience was. To keep your sanity, I would suggest different housing.

The management here is terrible. I didnt even have a mailbox key and was given ridiculous reasons as to why. To top it off, I moved out in May when I graduated. I cleaned and mopped my room/ bathroom, put out trash, took pictures and showed all this when I returned my key to the office. My mom paid my rent ahead and actually overpaid, so we had a credit balance. Auden refuses to refund us the balance. They keep making a bunch of excuses but basically my lease has been up and they are holding my money hostage. Do yourself a favor and stay far away from here. Live anywhere else!