Jennens Court, birmingham

I overall really enjoyed my stay at this accommodation it was comfortable, and the location was great. The only real downside was the bins being placed at the back of the car park it’s not the most practical setup. Another issue was the maintenance team. I requested help at the beginning of the year and, despite the app showing that my request was “assured,” I never received any assistance the entire year. That was definitely disappointing.The maintenance team really lets the place down and shows a lack of proper support when it’s actually needed. Aside from those issues, it was a positive experience overall.

This is probably the worst accommodation I’ve ever stayed in my life. I’ve never experienced anything like this before. In just one year, the lights in my room went out more than four times, and the repairs were always extremely slow. You can’t even imagine what it’s like to live in a dark room for a whole month it was awful. There’s no light in the bathroom, and sometimes the water doesn’t even run. Some of the reception staff are downright rude for no reason. Once, I asked if there was a luggage cart, and the response was, “Do you see any carts around here?” like, what for? The fire alarm goes off almost every day and lasts for hours. I always paid my rent on time, yet I had to go through these terrible experiences. If you want a peaceful place to stay, you’d be much better off somewhere else.

If i could give zero stars I would. This place is pretty awful, my friend literally had sewage water leaking into her room from the floor above and they took 1 month to fix it. Constant water leaks from the floor above and the rooms are always boiling hot. The manager is ok, but the bald white receptionist is very rude and unhelpful. On top of this they charge ridiculous prices, please so not stay here if you value your wallet and more importantly your mental health.

Avoid like the plague. The place is a complete dump, I lived there for a year of my study and it is possibly the worst experience of my life. You will never get a good night's sleep because the walls between rooms are paper thin, my bathroom had mould everywhere when I first moved in, the kitchen was missing seats from the table and the sofa had huge holes torn into the cushions. The reception staff are beyond useless. They are almost never there during the "open" hours of reception, so give up any hope of going to collect packages the same day they arrive. If you go to them with a serious maintenance issue (our flat vacuum cleaner was literally smoking due to the cable being frayed, possibly by rats or mice) they will just brush you off and tell you to file a ticket in their terrible app. More than once I had ended up having to claim "not delivered" money on amazon because the reception staff had "lost" (stolen) the package, and refused to even look for it when I showed them the amazon confirmation image. Beyond that, the utilities are flakey at best, so good luck if you want to do the laundry or have a hot shower more than once a week. Even when the washing machines and dryers work, they cost an arm and a leg and will often leave clothes with a nasty damp smell, presumably because they almost never get a chance to air out between uses. As for the hot water issue, our flat boiler had constant issues leading to often not having access to hot water for several days. The only good thing about the utilities there is the internet, which is very fast and mostly reliable, though we did have a 3-4 day outage, which is completely unacceptable for a place that houses students that are regularly doing work from their accommodation. In conclusion, avoid this place at all costs. It might be the cheapest BCU accommodation in the city centre, but it is not worth saving the money over a nicer block of student flats.

Perfect for fun and freedom. Great social life, many opportunities to meet friends, very relaxed. And I’d say it’s more perfect for first year. There’s a new company and now the new manger Emma has came in and has transformed the place, she is one of the loveliest people I’ve encountered. Sara, Arman and Mikey again are incredible, helpful and respectful. I couldn’t wish for better people to help run Jennens Court. Reception is now pretty much 24/7. The rooms are slightly dated, but maintenance is helpful. And honestly a comfortable living experience. I would have continued my stay however I feel as though it’s time for me to move on to student house. So I am sad to be leaving but I’d totally recommend, great location too. Remember it is what you make it, have fun and enjoy it because I’ve had the best year of my life here! New WiFi service is slightly disappointing, only negative really!