Question 1

Can I choose who I live with in a shared flat?

Accepted Answer

When choosing your room on the portal system, you can view the age, gender, “likes and dislikes” of anyone else who has already booked into that flat. Or if you know who you want to live with already, follow the group booking procedure which you can do online.

Question 2

Can I do a group booking?

Accepted Answer

Yes, for this you and your friends will have to nominate a lead member to first create a group. The other group members will have to join within 24 hours to complete the group booking.

Question 3

Can I choose where my room is in the building?

Accepted Answer

Rooms are allocated on a first come first served basis but you can specify where you would like your room to be from those which are still available at the time that you book.

Question 4

I only have a conditional offer from my university, can I still book?

Accepted Answer

Yes, you can! If you do not receive the grades to be accepted by your chosen university then your booking fee is refundable in full. However, letter from the University confirming the withdrawal of their offer to process the refund is required. It may also be possible to transfer your booking to another location at your second choice institution, though this is subject to availability. Please remember that this is the only circumstance when a reservation fee (or holding fee in Scotland) is refundable.

Question 5

Is insurance included with my room?

Accepted Answer

Question 6

Can I book if I'm under 18?

Accepted Answer

You may book if you are 17, but only if you will have turned 18 before you move in. Please contact for further information.

Question 7

Do you have a laundry?

Accepted Answer

Yes. All of our sites have a 24-hour laundry (charges apply), managed on our behalf by Circuit or Wash station.

Question 8

Do you have a common room?

Accepted Answer

Yes. All schemes have at least one Social Hub, which is open 24 hours, with comfy seating, large screen TV with SKY TV, and a games table where space permits.

Question 9

Is there somewhere I can keep my bike?

Accepted Answer

Yes, secure bike store that is free for all students in the property.

Question 10

Can I have overnight guests?

Accepted Answer

Yes, It's your home so you can have guests staying over occasionally, but we would ask you to respect your fellow residents and let the accommodation staff know. You cannot sublet your room to another person.

Question 11

Can I smoke in my room?

Accepted Answer

No, it is a non-smoking. You may smoke outside in designated smoking areas.

Question 12

Do I have to be home by a certain time each night?

Accepted Answer

No. This is your home, so it’s up to you when you come in.

Question 13

Will my flat be cleaned?

Accepted Answer

You are responsible for keeping your own space clean. It's our responsibility to keep the other communal areas like the Social Hub, reception and laundry clean.

Question 14

Can I swap my room?

Accepted Answer

In some cases, it may be possible to swap or change your room subject to availability once you have moved in. A £50 room change fee will be applicable. To find out if it is possible for you to change room, please contact the accommodation manager at your site directly.

Question 15

Are pets allowed?

Accepted Answer

Pets are not allowed