St Teresa House, Plymouth

Each city has dedicated managers for all our properties; you should be able to find out your manager's name by speaking to the staff at reception. The manager may not always be in your building as they may manage several properties.

Your window may have a restricting device that limits how far it opens. It’s there for your safety so it’s important that you don’t disconnect or damage it, or let anyone else do so. If the window fittings do become damaged, you need to tell a member of the property team straight away. We check all the windows and their fittings regularly, to make sure they’re all safe and working properly. Depending on the floor you live on, it may be possible to derestrict your window upon request and with approval from the management of your property. Please speak to your reception team.

You just need to raise a Maintenance Request Form via the My Account section. Once logged, the form will go directly to our maintenance team. Issues are rated on severity, so if it is a busy time please bear with us as it may take slightly longer for us to get to you than usual.

Car park is ther for students. There is a weekly cost for booking a car parking space, but you can choose to pay this in instalments.

If you leave university during your stay with us you will still be liable for the rent as per the tenancy agreement. Please check the cancellation procedure accordingly.

In most of our properties your wireless connection speed will be 25Mb. There is the option of upgrading online to 32Mb. You can even choose to do this for a month at a time.

In most properties you can bring small appliances for use in your room, but you will be solely responsible for any risk associated with them.

If something is stolen from inside your flat, or there has been a break-in, please contact the police and then inform the reception team. You will get a crime reference number from the police which may help you to recover the cost of the items, depending on your insurance cover. The police will usually contact us to obtain the CCTV footage from our Security and Safety Teams to assist them in any criminal matter.

In emergencies each cancellation request is looked at on a case-by-case basis and an early release is at the discretion of the manager.

All our show flats, and the images on our website, are representative of a particular room type unless labelled otherwise – however they are not identical. Your room will have all the same features and fittings, just in a slightly different set up. If you are unhappy with your room, please speak to the reception team as there is often something we can do. Where there are other rooms available we will offer these as an alternative. To move room you will need to complete new tenancy paperwork, and there may be a small charge to cover the cost of making your original room ready for a new tenant.

Speak to a member of staff at reception and they will ask a member of our Service and Safety Team to come to help you.

There are usually outside areas for you to smoke with ashtrays provided.

You can move in any time from the start date of your tenancy onwards. If you are going to be arriving much later than the start of your tenancy, just let us know and we will arrange for someone to be there to greet you and make sure you get the keys for your new home.

There may be many different transportation options but you can pre-book a cab-link to the property before your arrival.

The easiest way to get directions would be to search the postcode on Google maps and find the directions on there.

If you are having anything delivered before you arrive just make sure someone knows that it will be arriving there. You can notify the staff at the property of this so they can look after the parcels for you.

That’s fine, you can arrive at any time that is best for you and we’ll get someone to come and let you in and get your keys for you.

You can collect your keys from reception when you check in. Just come straight to the main reception with your photo ID and they will have the keys ready and waiting for you.

It is best to speak with the staff at the property to find out if this is ok. If it is only for an evening or two, that is usually fine.

It’s really important that your rent is paid on time. Your first instalment before moving in covers the first part of your tenancy.

Please bring an official form of ID with you e.g. passport or provisional/driving licence. If you have not already returned the original signed tenancy agreement you should also bring these with you.

Our standard tenancies have fixed dates and cannot be changed. However if you are looking to move in earlier it may be possible to book an additional short stay tenancy, this will involve signing another set of paperwork and you will be charged for any additional nights.