Stratford One, london

Friendly staff, quick maintenance and a general safe, cheerful place to live. I have had to call maintenance a couple of times and they were always to come out. Usually the next day and fix things. Fast reception has also been really helpful, especially when flat communication needed, sorting out, and that made a big difference. Living here has its ups and downs, especially with randomly allocated, flatmates and different habits, but good communication really helps and can turn the flat into a proper comfort place. Beautiful view, amazing location with respect to transport connectivity and the facilities around.

I’ve lived here almost a year now and it’s been absolutely amazing, at the start of the year I’ve looked at many other places but this one fit best, the building is very well kept, the rooms are a great size and the view from the kitchens are just beautiful, not only that but the staff are so friendly and helpful especially Grace and Agne. The building is also so close to everything you will need like a gym, Westfield shopping centre, supermarkets and not to mention Stratford station which you can use to get pretty much anywhere in London. They also do many events to make you feel welcome and comfortable throughout the year especially on special occasions for the people who can’t make it home. Basically to conclude I’d definitely recommend staying here and I will be coming back next year.

This place is one of the worst places I have ever stayed, extremely small rooms with little to no ventilation, this causes the summers to become incredibly hot and close to unliveable especially during a heatwave. The kitchens are fine and do the job however suffer with the same ventilation issues, this leaves the air in the kitchen smelling of stale old food as the window in there barely opens and has a huge metal grate in front which leaves nowhere for fresh air to move through the kitchen which is shared by 10 people. The "Gym" is some dumbbells, a treadmill and a cable machine, the cinema and karaoke rooms are fine but have no instructions on how to use anything in there. The other facilities are good however the experience varies during each season as you regularly find residents camping out in study rooms and common rooms due to people's apartments being extremely hot, one of our flatmates even went and stayed in a hotel for a bit as they couldn't handle their room's temperature. The only good things about the safety and anti suicide locks on the windows is that they prevent unite students revenue dropping in the summer because I would much rather be dead than have to live there through another heatwave. Even if it takes you 2 hours to commute to uni it would be a far better option than having this as it would be cheaper and way more comfortable. If you have an option to go anywhere else or even share a flat with some people it would most likely be cheaper and higher quality with less issues with bugs and rats.

The lift in this building has been out of service for more than 20 days, and the management has shown little evidence of making any meaningful progress toward fixing it. While staff repeatedly claim that they are “working on the issue,” residents receive no updates, no timeline, and no clear explanation of what is actually being done. During this entire period, I have not seen any engineers attending the site, and every time residents ask when the lift will be repaired, the answer is either vague or nonexistent. Management also advertised a food delivery assistance service for residents affected by the lift outage. However, they cannot provide any indication of when staff will be available, and they only agree to deliver cold food. In practice, this makes the service almost unusable. Without knowing when assistance is available, residents cannot realistically arrange grocery deliveries, especially for fresh produce and other perishable items. What is most frustrating is not just the broken lift itself, but the complete lack of communication, accountability, and practical support. A temporary problem can happen in any building. Leaving residents without answers for weeks while offering ineffective solutions is a management failure. For a residential building, basic accessibility and transparent communication should be the minimum standard. Unfortunately, neither has been demonstrated here.

Extremely disappointed with the lack of support during this heatwave. I live on a high floor and the heat has been unbearable — I couldn’t sleep at all last night because of it. I emailed the accommodation team, and even emailed the manager directly, asking for a fan or any cooling equipment. Both times the only response was to suggest I go cool down on the ground floor or M floor. This completely misses the point — I’m out during the day and only come back at night to sleep. Am I supposed to sleep in the M floor common area? That doesn’t solve the actual problem, which is that my room is unbearably hot at night. What’s more, they wouldn’t even provide me with a simple fan, let alone air conditioning. Yet when I was in the ground floor reception (which has AC), I noticed the staff had desk fans provided by the accommodation sitting right on their desks. So residents are left to suffer through the heat with nothing, while staff are kept comfortable both with AC and with fans that residents were denied. I have already contacted multiple departments about this, including the manager directly, and none of them resolved the issue. So please don’t reply to this review with a generic response telling me to “contact [department]” — I have already done that repeatedly and gotten nowhere. I’m leaving this review because internal channels have failed, not because I haven’t tried them. It’s now past 4am and I’m still awake because of how hot my room is. Unite Students needs to actually provide cooling solutions for residents during heatwaves instead of empty suggestions that don’t match people’s real schedules — and instead of reserving cooling equipment for staff while residents get nothing.