Question 1

Can I live here?

Accepted Answer

You must be a full-time student, and be 18 years or older to live in the property. You can book with this property whether you have a conditional or unconditional offer. However, please be aware of the cancellation policy prior to booking should your place at university not yet be confirmed.

Question 2

Are pets allowed?

Accepted Answer

No, pets are not permitted in the buildings.

Question 3

Can I choose who I live with?

Accepted Answer

If you are applying to live with friends, please ensure that you enlist the details of friends that you would like to live with in the booking form with us.

Question 4

Can I choose my room?

Accepted Answer

Rooms are allotted on first cum first served basis.

Question 5

Can I request to move rooms during my tenancy?

Accepted Answer

You would need to make a formal request to the accommodation team of the property you are residing at. If you request to move rooms during your tenancy please note there is a room move admin fee of £50.00, you would also be issued with new documents confirming the details of the room move. B. A room move would be impacted by the availability at the time of the request and if there is a waiting list for the requested room or flat type. C. Should your requested room move result in moving to more expensive accommodation then yourself and the Guarantor shall be liable to pay the higher rent from the date the Tenant is given access to the more expensive accommodation.

Question 6

Do you provide summer accommodation?

Accepted Answer

Yes, the summer accommodation of the same provider usually opens around March.

Question 7

Do I have to move out in the holidays?

Accepted Answer

No, your room is yours for the full contract period! You won’t have to move out in the holidays, so you won’t have to remove your belongings every term.

Question 8

How do I book a viewing?

Accepted Answer

You can book a viewing of any selected property by sending us an email.

Question 9

How do I cancel or re-arrange my viewing?

Accepted Answer

By dropping us an email for the same.

Question 10

Can I book a room without a viewing?

Accepted Answer

Absolutely. However, we would always recommend booking a viewing wherever possible.

Question 11

How long does a viewing take?

Accepted Answer

Usually up to 30 minutes. However, the sales team are always happy to spend as much time as is needed assisting you with your booking.

Question 12

What will I be shown on my viewing?

Accepted Answer

All communal areas and room types requested (dependent upon availability).

Question 13

I'm in a different country, how do I view a property?

Accepted Answer

All the properties of the provider have access to Skype option, so you can view a property from wherever you want. Just drop us an email the date & time that suits you and we would arrange a viewing for you.

Question 14

What do I do if I’m a first-year student and I’m still waiting for my exam results?

Accepted Answer

If you’re still waiting for your exam results and you’re not sure whether your place at university is confirmed, don’t worry! You can still apply. You just need to ensure that if you do not get your place at university, you let us know on your chosen property in writing a maximum of 3 days after the A Level results day, to cancel your booking. You must provide a UCAS letter to verify your change in circumstances. In this instance, you will receive a full refund of your deposit. If you don’t let us know within 3 days, your tenancy agreement will remain in place, and you will be liable for the rent on your room for the entire contract period.

Question 15

What do you need from me to book a room?

Accepted Answer

Register with us. B. Tell us your preferences and then select your chosen room C. Complete all of your personal information and pay your deposit D. Accept your tenancy agreement E. Provide a UK guarantor (Only if you’re requesting to pay by instalments)

Question 16

Can I book if I’m under 18?

Accepted Answer

The bookings from students who are under 18 are accepted only if they will turn 18 in the first term of the academic year. Unfortunately, for health and safety reasons, applications from students who won’t turn 18 in their first term are not accepted.

Question 17

What is included in my rent?

Accepted Answer

All utility bills are included in your rent such as gas, electricity and water and unlimited wifi*. However, your TV license is not included and this is the sole responsibility of the resident as this is not classed as a utility.

Question 18

Can I pay my rent from overseas?

Accepted Answer

You can pay your rent either online, or by bank transfer depending on your chosen property. Please note that if you make your payment using a credit card or an overseas debit card, you will be required to pay a surcharge of 1.5%.

Question 19

Can I pay my rent weekly?

Accepted Answer

The largest instalment plan is 10, the total contract value is divided into 10 equal amounts and this is paid across 10 months.

Question 20

What do I need to provide to be a guarantor?

Accepted Answer

Please note to be a guarantor you must be in full time employment or a homeowner and lived in the UK (England or Wales) for more than 5 years. You can provide: A copy of proof of identity (with photograph) such as: Passport, Driving License, ID Badge A copy of proof of address (less than 3 months old) such as: Utility bill statement (i.e. Electricity, Water, Telephone), Bank statemen, Council tax bill for current year

Question 21

Can I move in before I pay my rent?

Accepted Answer

Students who are up to date with their rental schedule are only allowed to move in early.

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