Question 1

Who can live at nido?

Accepted Answer

Nido accommodates all students that are 16 years of age or over, from any university and any country in the world. Please note that you should be:
A student who is taking a full-time course in London	
A student on an organised study-abroad programme	     
A student enrolled full-time in a language school	
A student conducting a work placement course as part of a degree-granting programme	
You must be 18* or over at the time of check-in.

Question 2

What is the contract length?

Accepted Answer

We offer 43 and 51-week contracts at Nido West Hampstead. When making an online booking, please ensure that you check the cancellation policy beforehand.

Question 3

Are kitchen essentials and bedding included in my room?

Accepted Answer

At Nido you will need to provide your own linen, duvet, pillows, towels and kitchen crockery, pans, pots etc. Alternatively, you can buy these at Nido. We will make sure that your room is ready for you with all you ordered on arrival. When you’re a Nido Club resident, linen, bathroom and kitchen packs will be provided. Check out our Online Shop now. You can access this by logging in to your Resident Portal.

Question 4

What documents do i need to check in?

Accepted Answer

You will need to show proof of studies from your university by way of your acceptance letter. We would also need you to send us a digital passport photo for your key card ID and a photocopy of your passport (and Visa if required) for identification. Nido will need to receive all these documents prior to check-in and you can send them to us electronically as well. Please note that we will also need your signed contract with us prior to check-in.

Question 5

What do i need to pay before i arrive?

Accepted Answer

You only need to pay a £300 refundable deposit to secure the room with us. The remaining fees for your stay are then divided into two instalments, the first of which is payable prior to arrival.

Question 6

Will i have internet in my room?

Accepted Answer

Of course! Nido now offers 100MB WIFI throughout the residence. Our new broadband even allows you to upgrade up to 200MB/s. You can bring an Ethernet cable to connect to the internet in your room as well.

Question 7

What are the guest policies?

Accepted Answer

Nido offers residents unlimited day and night guests. For your own safety and security, we have a few guest policies in place. You can have unlimited guests visiting during the day between 8am and midnight. For overnight stays, one guest can stay for a maximum of 8 consecutive nights throughout the month. All guests must be 18 years of age or over. You will have to sign in your guests and they must bring a photo ID to gain entry in the building.

Question 8

Will my room be cleaned?

Accepted Answer

If you wish you can clean your room yourself. But if you’re not a fan of cleaning, we can offer you a range of room cleaning packages starting from £20 by a member of our housekeeping staff. You can choose from Standard, Premium and Check Out cleans. Please check with a member of staff at reception when you check-in. If you’re in an Ensuite Apartment, we provide weekly kitchen cleans free of charge however additional cleaning is available as per the above pricing and packages.

Question 9

What is not included?

Accepted Answer

Almost everything is included in the rate, there are just a few bits and bobs in addition. You can use the fitness centre for free, 24-hours-a-day. All you need to do is to sign a disclaimer to learn how to safely use the equipment. Fitness classes are frequently organised but you will need to pay the instructor a small fee for the class. Nido has a set of vending machines with loads of snacks and drinks but these are at your own cost. You can pay for your laundry on a pay-per-use basis and you can book room cleans at reception for a set fee. We also have a dry cleaning service onsite who offer laundry and dry cleaning services at great student prices. If you are in need of bedding, towels and kitchen equipment or utensils you can buy them through the Nido Store, which you can access via the resident portal.

Question 10

Will i have a tv in my room?

Accepted Answer

TVs are not provided in the rooms however you are welcome to bring in your own. You’ll be able to connect the TV to a centralised cable system however you will need to purchase a TV license during your stay.

Question 11

Will i have a phone in my room?

Accepted Answer

If you wish, you can set up a phone in-room to make and receive external calls for £10 per month plus the cost of VOIP calls. You can set up a phone in your room through our internet service provider. All you need to do is purchase a VOIP phone through them and pay for your calls. Or you can simply choose to use an internet-based service like Skype and set up an account with them.

Question 12

Do you have laundry facilities and how much does it cost?

Accepted Answer

We have a laundry room onsite with several washers, dryers and ironing boards which you can use 24/7. You can find the laundry room just off the main communal space on the ground floor. Fees are: £2.80 per wash and £1.80 per use of the dryer.

Question 13

Can i change my room after i move in if i don't like it?

Accepted Answer

Yes you can, but we can only offer this if there is still space available and you have a valid reason. Please bear in mind that different rooms are offered at different prices and it may be that you have to pay a different rate to occupy a different room. The rates are based on a number of things, e.g. size of the room, location in the building and availability. You can contact our reservations team for more information on +44 (0)207 1000 100. Conditions apply.

Question 14

What happens if i lose my key or get locked out of my room?

Accepted Answer

You will receive 2 keys (room and post-box) and 1 access FOB as a resident. You will need to pay £30 for a new room key to cover the costs, £15 for a new post-box key and £10 for a new access FOB.

Question 15

Is the fitness centre free to use?

Accepted Answer

Nido West Hampstead has its own Fitness centre where you can work out 24/7. Access to the Fitness Centre is free for you to use whenever you feel like it.

Question 16

Are there monthly events or activities planned for residents?

Accepted Answer

We organise a full monthly calendar of social parties, career events and learning workshops for all residents. These events are created for our residents to connect with each other and to help bring networking and learning opportunities to their door. For more information on upcoming events, speak to the Front of House team, visit our Facebook page or our events page.

Question 17

What happens if my light bulb needs replacing?

Accepted Answer

At Nido, we have on-site, five days a week maintenance staff who are also on emergency call out at weekends. They will be able to sort out all those pesky plumbing jobs, electrical fixes, and repairs in your room and the communal areas. With one simple request, help is on the way.

Question 18

Is there extra storage space onsite?

Accepted Answer

Yes, we have storage cells on site at Nido West Hampstead where you can store your personal belongings if you don’t want to keep them in your room, or if you are away during summer time, we can store this for you until you check back in. The cost for this is £30 a month.

The Walls, Southampton

24 Bernard Street Southampton SO14 3LU
Distance From City Center 1.25 miles

About

Student Services

Bike Storage

On-site Maintenance

Student Life

Common Room

Study Rooms

Games Room

Student Safety

24-hour security

CCTV

On-Site Security

Secure Door Entry

Student Wellbeing

Gym

Rent Includes

Electricity Bill

Gas Bill

Water Bill

Wifi

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