Prospect Point, liverpool

As an international student, I trusted them when they assured me I could stay in my room for a few more days while waiting for my next flat. Then, despite that assurance, they abruptly asked me to vacate the room, showing complete indifference to how difficult and stressful it can be for an international student to move at such short notice. I felt genuinely hurt and stranded. I tried to be polite, patient, and cordial with them throughout my stay, yet this is what I received in return. Beyond this, the kitchen was regularly filthy to the point where I was concerned about hygiene and the risk of becoming ill. I raised the issue multiple times, but no meaningful action was taken and I was still expected to use it. There were also random water supply interruptions, and there seemed to be constant construction work—someone drilling, hammering, or carrying out repairs—which made it extremely difficult to study, sleep, or simply have some peace in my own room. What disappoints me most is the complete lack of consideration and reliability. When residents are given assurances, especially regarding something as important as accommodation, they should be able to rely on those words. I genuinely wish I had known beforehand that this was how residents could be treated, because I would never have rebooked my accommodation here. No matter how cordial and understanding I tried to be, it ultimately felt as though they simply did not care. The whole experience has been deeply upsetting and has completely changed my opinion of this accommodation.

Do not book this accommodation — one of the worst experiences. Biggest issues is their day time reception team, consisting of 2 girls - particularly a receptionist “Georgina”. They’re called resident team but have 0 resident customer service skills. reception staff come across as extremely unprofessional, takes no accountability when problems arise, or need constant reminders for issues already reported and often have an unnecessarily poor attitude towards residents. There is constant construction and disruption, with issues sometimes continuing for days, even as basic as water for over a week in flat, kitchen. Residents are given few hours notice, and even when an apology word is issued by email, it does not feel sufficient considering the level of disruption caused. They enter rooms without notice or permission Ironically, the housekeeping team, consisting of two ladies, provide a far more professional & helpful service. They seem to understand how residents should be treated. The management team should consider recognising these staff members and giving them opportunities in reception, as they would likely provide a much better standard of customer service than currently employed receptionists. Will not recommend this accommodation to students. Better options are True Student, Urban Sleep Myrtle street accommodatio, or from some I’ve heard Europa has better customer service than prospect.

Daughter stayed here. Despite great location and decent price it was an utter disgrace. She was relocated 3 times from the day she arrived. Original flat was filthy from the academic year before, then twice ceilings caved in. There is no accountability for any maintenance or security issues. Everything has to be chased up and more often than not the problem isn’t solved. The flooding from the heavy rain into her flat made the whole flat smell of mildew. One of the kitchen fridges broke down and was eventually (a few weeks) replaced. Flat mate had other people staying in her room illegally and never dealt with. Security was dreadful and the outer door to the flats had a broken lock for the whole year which meant anyone who worked in the retail units below could access the building. Daughters parcels were lost in the reception area due to after hours deliveries and no security taking accountability. Office team not warm or welcoming. Worth them remembering some of these kids are leaving home for the first time and deserve a little support and especially the need to feel safe and secure!!!! I heard from some that Now had taken over from Unite and standards dropped. I really hope now with extra work done to the fascia of the building and the new reception area working that they start to look at safety, security and standards if the units.

Accommodation is perfectly suitable for students having lived here for 2 years. Staff are always handy and friendly - notably the cleaning staff and Nan the receptionist. Highly recommended for students

I lived in prospect point for my second year and I actually like the place , for the price I think its really really good . The bed are comfortable and the staff is very friendly. I am writing the review because I had an inconvenience recently when I was planning to move out of the accommodation as my mom was only able to come after my tenancy ends with 1 day and I spoke to the staff about it , they were very helpful and allowed me to stay for 3 more days until everything was sorted which is something I really appreciated . My freezer also stopped working once and the staff sorted it out within 24 hours , they offered to put my stuff in the freezer they have in reception which was also kind and appreciated. I also always come down to reception to print my work for university . So i think there is alot of advantages to staying in this accommodation as its quiet diverse , cheap and the rooms plus the toilet is actually nice , I would say the only reason why I am not staying next year is because my room was not getting as much sunlight and my room was too comfortable so I would sleep most of the time unfortunately 😂 but I definitely think its a nice place to live in and the staff are very kind. Reminder : if you are going to stay in prospect point I would say you might need storage boxes in the corner of the room, I bought mine from asda for like £20 and it worked fine . Thank you prospect point