1 Bedroom House at Flat 2, Grove Street Studios, The Groves, liverpool

I am very disappointed as the parent of an international student at the state of Hayward House. It is very shabby and run down to say the least. Parcels have to be fetched from a building three blocks away and rooms aren’t clean when handed over to new students. There’s a dire lack of facilities and amenities and for this price there are many better options. Worst thing is that the ground floor rooms have no security bars and are next to the pavement of a bustling street. The management should take better responsibility for providing peace of mind for foreign students because we read about Liverpool having one of the highest crime rates. If the room was enclosed in a gated complex it’s an entirely different case. But this. Very disappointing indeed.

I lived here for the 2021 academic year. Generally good. Nice location, close to everything you need. Can be a comfortable home when everything works well. The management team was friendly most of the time, but they could be more efficient. Sometimes it takes centuries for a problem to be resolved. When you report an issue, it seems that only the person that you talked to knows about that. If you try to follow up the process with another team member later, you would have to start from the beginning, as you have never talked to them. This happened quite a few times, leading to inefficient maintenance. It took them over a week to replace a broken light bulb in my room, in winter, when it gets dark at 4 pm.

Living here for two years, convenient, very close to the uni and library, the room has good lighting, security is very good, and at the same time quiet and comfortable. The staff are very caring, especially Chris who has helped me a lot, very practical and reliable man, and he can always solve problems in time.

It’s a very disappointing accommodation. The price is relatively high but provides low-quality rooms. It's the worst accommodation I have been in. I am paying about 140 per week but it does not provide a vacuum cleaner nor a mop. The bathroom is in a horrible state and has limited space. There is no social area inside the building and U have to walk 3 blocks to the reception to get my parcel.

A terrible accommodation i definitely do not recommend this place to anyone. Staff were unhelpful and unprofessional, maintenance took weeks to respond and the rooms are really hot and can be noisy making it difficult to sleep.