Question 1

Is there an age limit for booking at Central Studios Reading?

Accepted Answer

We only accept bookings if you are over 18, with the exception of properties in Scotland where you must be 16 or over. This is due to the legally binding tenancy agreement that every tenant is required to sign when living at Central Studios Reading. We also can only accept people in full time education.

Question 2

Do you provide female only accommodation?

Accepted Answer

We do provide female only accommodation in some of our schemes but it is not guaranteed that this will be possible. Please speak to the site team to find out more information.

Question 3

Can I choose who I live with?

Accepted Answer

We are more than happy to accommodate groups as well as individuals. Where you're not booking in a group, we understand your flat mates will be key to your experience so when you book as an individual, we will ask you a series of questions to help us to match you with the perfect flatmates.

Question 4

Am I allowed to have guests?

Accepted Answer

Yes. It is your home so you are allowed to have guests visiting you.*

*Please speak to your accommodation team about the onsite guest policy.

Question 5

Is there always a member of staff available?

Accepted Answer

Our standard office hours are between 10am 5pm, but this varies between properties. Out-of-office hours are also supported by emergency contacts.

Question 6

Are there social events organised for the residents?

Accepted Answer

Absolutely! We want our community to suit you, so we wont force you to come to our events but you are always welcome. If you have your own suggestions for us even better!

Question 7

Can I bring my own electrical equipment for cooking, i.e. rice cooker?

Accepted Answer

No we do not advise you to bring your own electrical cooking equipment for health and safety reasons.

Question 8

Who cleans the room and the communal area?

Accepted Answer

The students are responsible for their own rooms and communal kitchen within the flat. All other rooms and communal areas are cleaned by the site cleaner.

Question 9

Can I smoke in the accommodation?

Accepted Answer

Smoking, including e-cigarettes and vaping, is not allowed within the accommodation. At some of our properties there is a designated smoking area outside the building. Contact the site team for more details.

Question 10

Can I bring my e-bike and e-scooter?

Accepted Answer

No, due to the potential fire risk with charging and storing e-bikes and scooters we are unable to accommodate these safely within our buildings.

Question 11

What happens if I don't get on with my new flatmates? Can I swap rooms?

Accepted Answer

If you are having any issues please contact the Accommodation team in the first instance, we will do all we can to help. In exceptional circumstances it may be possible to move you; however we would look to resolve any issues with you all.

Question 12

What if something in my flat breaks or isn’t working?

Accepted Answer

Please log into your resident portal/app and report the issue via our maintenance hub. Our on-site Maintenance team will be able to deal with most things.

Question 13

Can I have pets?

Accepted Answer

No pets are permitted under the term of the tenancy agreement.

Question 14

Can I have my groceries delivered to site?

Accepted Answer

Yes. Groceries can be delivered to the reception area, but you are to ensure that you are available to take receipt of the delivery. Delivery drivers are not to be given access to the flats.

Question 15

Is contents insurance included?

Accepted Answer

Some of our accommodation include contents insurance with Howden.

It is important all students confirm their cover to ensure you understand what is and isnt covered. Plus youll also be entered into a prize draw, courtesy of Howden!

Visit confirm your cover to see:

What is and what isn’t covered

Key exclusions where cover isnt provided
Policy excess the amount you pay when you make a claim
How to make claim
Personalise cover

We understand students have a limited budget so Howden have launched brand new, unique student insurance options. They have been designed to cover the risks that you may encounter whilst living in student accommodation and away from home.

Question 16

Do I have WiFi?

Accepted Answer

Yes, WiFi is included in your rent. You'll also have a broadband connection in your room on your desk.

Question 17

Why do I need a Guarantor?

Accepted Answer

All students who wish to pay their rent by using an instalment plan are required to provide a qualified UK Guarantor. This provides us with the security and knowledge that the rent will be paid in full if you were to default on payment.

Question 18

What does being a Guarantor mean?

Accepted Answer

By agreeing to be a Guarantor you are signing a legal document stating that you agree to pay the rent and guarantee the behaviour of the resident if they default. Please do not sign this agreement if you do not wish to take on this responsibility.

Question 19

I am an International Student and do not have a UK Guarantor

Accepted Answer

Housing Hand specialises in working with international students and will be able to act as your UK Guarantor. For any further queries you can contact Housing Hand directly: www.housinghand.co.uk Tel: +44 (0) 207 205 2625 Email: team@housinghand.co.uk

Question 20

What documents do I need to check in?

Accepted Answer

You will need to bring a method of Identification with you to the accommodation, either a Driving License or Passport, a letter of confirmation from the University. We also need a passport photograph.

Question 21

How secure is the accommodation?

Accepted Answer

At Central Studios Reading, we want you to feel safe and secure at all times. We understand how important safety and security is to students when it comes to choosing a place to live. That's why we've taken every effort to ensure that we provide the best services so that our students can thoroughly enjoy living with us. We have 24 Hour CCTV Cameras installed in all of our buildings, internally and externally. Secure Key Fob Door Entry & Bedroom Door Locks. There are also locks on all private bedrooms and out-of-hour security is there to support the community if you have any security concerns, ensuring your security and safety.

Central Studios Reading, Reading

About

Student Services

Content Insurance

Bike Storage

On-site Laundry

Onsite Staff

Student Life

Study Rooms

Games Room

Lounge Area

On-site Events

Social Spaces

Rooftop Terrace

Student Safety

Secure Door Entry

On-Site Security

CCTV

24-hour security

Rent Includes

Wifi

Electricity Bill

Water Bill

our exclusive offers