Question 1

Can I end my contract early?

Accepted Answer

You are committed under your tenancy agreement to pay the full contracted rent, unless you can find someone to take over the remainder of your contract and there are at least 6 months remaining on your tenancy agreement

Question 2

Can I move in earlier than my contract start date?

Accepted Answer

You will not be able to move in before the start date of your tenancy.

Question 3

Is WiFi provided and how fast is it?

Accepted Answer

WiFi is provided in all of our accommodation, and is accessible in each room of the property. Your WiFi access is included in your monthly rent. The average speed we try to offer is 300MBPS, however please note that due to the nature of WiFi speeds may vary depending on proximity to the router, the nature of the usage and the number of devices connected at any one time. You can check the speed of your WiFi at any time via our customer portal which has instructions on how to do so. If you would like to know specifics about WiFi provision at one of our properties, please ask your point of contact in the Lettings Team.

Question 4

What is a guarantor?

Accepted Answer

This is someone who is willing to guarantee your rent payments on your behalf. This is standard practice with student rental properties due to your employment status. A guarantor is signing the tenancy agreement confirming that they are guaranteeing your obligations in the contract.

Question 5

How do I pay my rent?

Accepted Answer

We request that all tenants pay rent via Direct Debit. However, payment can be made over the phone, via our website, bank transfer or standing order. Please note there may be a 72 hour delay from making the payment to the payment showing on your tenant portal. We accept Mastercard and Vis

Question 6

Are there any fees and deposits?

Accepted Answer

No, there are no fees and no deposits to pay. However, we do ask for £200 holding retainer to reserve your property, this will be deducted from your first month‚s rent. For a limited time only, the holding retainer for Cribs in Stoke and Huddersfield have been reduced to £10.

Question 7

What can I do if I don‚t have a guarantor?

Accepted Answer

If you do not have a UK based guarantor, you can either use housinghand which will act as a guarantor on your behalf or you can pay all of your rent in one annual upfront payment.

Question 8

Why must my guarantor be UK based?

Accepted Answer

Property laws are different outside of the UK. This means that it is not possible for your guarantor to be based elsewhere.

31 Guildford Street, Stoke-On-Trent

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