Indi Footscray, melbourne

It was a great experience here in UniLodge VU Footscray. Everything was really great, the team is really helpful and supportive all the time. I really enjoyed the time being here and would recommend it to all new international students

It was a great experience to stay here . I will remember forever.

Some residents always make noise like party or turn on music speaker on till very late or sometimes till morning (resident handbook rules say no noise after 10pm). Made a complaint already, but nothing change. If we are lockout we need to pay $30, but they never do anything about the resident who make noise after hours.

terrible experience. the people at the reception are so unwilling to help and always always alwaysss avoiding responsibility. each person provides different information of an issue and there is no consistency whatsoever and everything becomes super stressful. i was told one thing by an individual with paying rent on a fortnightly lease and have been paying on the days i was told to pay. then was emailed to pay an extra grand for something which was never said directly to me and was not given a reason as to why i’m being charged this amount. these things should be said beforehand to give the residents time to find the finances to pay these charges. terrible planning and management. on top of the stress from university and financial difficulty as a student you are given absolutely no time to prepare for such random charges. these things should be said and information should be provided wayyyy before. i’m going off of what ur employees are saying and then proceeded to be charged for something i have no idea what for and lack of responsibility and obligation to give clear information. so many unnecessary charges and zero clear explanations. why is everybody saying something different for the same issue?? why is there zero consistency?? i recommend staying somewhere else for sure.

I felt that towards the end of my time there the staff were not really engaged with the living experiences. If there was an event, the staff running it would just hang out with their friends and ignore everyone else, I stayed there over a year and towards the end found out that I could collect any parcels the same day instead of the following day which was what the staff were saying, there were parties that promoted a church group which ironically went again the multicultural aspects of the building and the community (race, gender, religions), and the events felt like we were forced to do what the staff wanted without any creative freedom from other attendees. The experiences were good when I started staying there, however there was a noticeable shift in the attitudes of staff towards the end of my stay. Update: They reached out and said that they had transitioned to new staff. It sounds like they take feedback well and act on it. I am happy with the response I received