Question 1

Do I need to be a student?

Accepted Answer

Only full-time students can live at The Lyr You may be asked to provide proof of your student status and it is very important that you notify us immediately if this changes.

Question 2

Will I need to pay a deposit?

Accepted Answer

Yes, a deposit is required and will be held with the Deposit Protection Scheme. The deposit will be refundable at the end of your tenancy providing the property is left clean, damage free and in the same condition as at the start of your tenancy and that you have provided a copy of your Council Tax Exemption Certificate or your Registration Certificate. The deposit only becomes refundable at the end of the agreed tenancy, so if the main agreement is not completed we will consider the deposit as payment in lieu of expenses incurred. However, first-year applicants with a conditional offer of a place (dependent on grades) will be refunded the deposit if they can show written confirmation from the University that they have not been successful in securing a place.

Question 3

Do I need a Guarantor?

Accepted Answer

Yes, a Parent or legal Guardian resident in the UK must stand as Guarantor. The Guarantor is legally bound to pay any debts accrued during the tenancy if the tenant refuses to pay.

Question 4

What if I fail my end of year exams/A Levels and the University does not offer me a place for September?

Accepted Answer

If you provide written evidence from the University, within SEVEN days of your results being published and no later than 1st September (whichever date is the sooner), that you do not have a place we will release you from the contract without penalty and refund the deposit paid.

Question 5

What if I cannot get a Visa to study in the UK?

Accepted Answer

Provided, you have NOT collected the keys, and that you have evidence in writing that your application has been refused we will release you from the tenancy and refund the deposit. If the Tenancy has already commenced, and you have NOT collected your keys, you will be charged for the period from the ‘Tenancy Start Date’ to the date you provide us with evidence that you have not been granted a VIS If you have moved into the accommodation prior to your Visa application is declined you will be responsible for the rent until we can find a student to rent your room.

Question 6

What am I responsible for?

Accepted Answer

As the Tenant, you are responsible for the rent for the full duration of the ‘term’ as set out in the tenancy agreement, whether or not you reside on the property. NB: Where there has been any breach of the Tenancy Agreement by a student; such as where fees have not been paid in line with the agreement or where any student causes a nuisance or annoyance to fellow students or refuses to follow the reasonable direction of the management, the Landlord or their agents reserve the right to seek eviction of that tenant. This is without prejudice to any obligations which the tenant may be under through the agreement. We will also notify the relevant University who may take action under its Disciplinary Code in accordance with the Student Charter and its Code of Conduct. If you’re unfamiliar with the law and your legal obligations in relation to the tenancy, you should seek advice from a Solicitor, Accommodations Officer or Citizens Advice Bureau. When you sign the tenancy agreement we assume you are fully aware of your legal obligations.

Question 7

What does my rent include?

Accepted Answer

Your rent is inclusive of utilities i.e. light, heat and water, as well as internet and contents insurance.

Question 8

How will I pay my rent?

Accepted Answer

Rental is paid termly, in advance, by debit or credit card. Tenancy agreements cannot be completed by the Landlord until your payment card details have been provided. This information is needed to complete your online booking and can be given by yourself or by your guarantor. Students who can’t provide a Guarantor who permanently resides in the UK, are required to pay their rent in advance in September, October and December. If you’re awaiting a student loan and can’t meet payments as scheduled you should contact us at least 48 hours (Monday to Friday) before the payment is due. You will be liable for all bank and administration charges incurred by the Landlord for failed payments and will be expected to reimburse the Landlord for these charges upon demand.

Question 9

Where do I get a Council Tax Exemption Certificate or Registration Certificate?

Accepted Answer

This is usually given to you when you enrol at University, or you can apply to your Students Services/Registrations office.

Question 10

When can I move in?

Accepted Answer

You can move in on or after the ‘Tenancy Start Date’ as specified in your tenancy agreement.

Question 11

When do I have to move out?

Accepted Answer

You have to vacate your accommodation by 11 am on the ‘Tenancy End Date’ as specified in your agreement. Anything left in your room after this time will be removed and disposed of.

Question 12

What if I want to terminate my agreement and move out?

Accepted Answer

If you wish to terminate your tenancy, we must be notified in writing and you must complete our Re Let Form. You will remain responsible for the rent until a new tenant is found or until the end of the tenancy (whichever is sooner). We will aim to find a new tenant who is both acceptable to us and who is prepared to meet the financial and legal requirements of the tenancy agreement at the current prevailing rent. We can’t always guarantee to find another tenant, as obviously, this becomes more difficult as the academic year progresses, however, you are able to suggest a replacement to us. Please note that you will also need to cover all administration charges incurred in reassigning the tenancy.

Question 13

What do I need to bring?

Accepted Answer

All our shared apartments and Studios will be furnished but bedding and personal linen (sheets, duvets, pillows, towels etc.) are not provided. ‘Double’ size bedding is suitable for beds in all rooms. In a shared apartment there is a TV in the lounge area and all Studios have Smart TV. All kitchens include microwave, kettle, toaster, fridge and freezer. Irons, ironing boards and vacuum cleaners are available. Kitchen utensils (crockery, cutlery, pans, etc.) are not provided. You will not be allowed to bring your own fridges, tumble dryers, portable heaters or other large electrical appliances. Chip pans and deep fat fryers are forbidden, as is the use of candles.

Question 14

Can I store my belongings in my room, over the summer or after my tenancy has ended?

Accepted Answer

You must take all your possessions with you when you leave at the end of your tenancy, even if you are returning to the same room for another year after the holidays. We do not accept any responsibility for anything you leave behind and you may be charged for removal and disposal.

Question 15

My Partner and I are both Students; can we share a room or Studio?

Accepted Answer

At The Lyra there a small number of studios available for double occupancy at an additional charge of 25%.

Question 16

Is there any Internet?

Accepted Answer

Superfast Internet (and WIFI) is included in your rent. In the unlikely event it’s not fast enough you can upgrade. Find out more about our internet and wifi here.

Question 17

Do I need insurance?

Accepted Answer

Contents insurance is included as part of your rental and is provided by Endsleigh Insurance. You can take a look at the policy terms and conditions and find out what’s covered here. Any enquiries about contents insurance must be directed to Endsleigh on 0330 3030 280.

Question 18

Do I need a TV Licence?

Accepted Answer

Yes, you will need a TV Licence. Anyone in the UK watching or recording television as it’s being broadcast or simulcast on any device – including mobiles, laptops and PCs – must, by law, be covered by a valid TV licence. Buying a TV Licence is your own responsibility and is not included in your rent.

Question 19

Can I have visitors?

Accepted Answer

Unless otherwise stated, bedrooms are for single occupation only. Occasional overnight visitors will be allowed, at the discretion of the management, provided that no disturbance or inconvenience is caused to other occupants. You will be held fully responsible for the actions and behaviour of your visitors.

Question 20

Can children stay/live with me?

Accepted Answer

Children cannot stay over or live in the property.

Question 21

Can I bring a pet?

Accepted Answer

Sorry, no pets are allowed.

Question 22

Is there Car Parking?

Accepted Answer

Unfortunately, there is no car parking available on site.

Question 23

Is there a Cycle Store?

Accepted Answer

Yes, our accommodation has ample storage for bicycles.

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