Question 1

Do I pay a booking fee or advance rent?

Accepted Answer

We ask for an advance rent payment (£100 to £300 depending on the location) to allocate you a room. For our properties in England, this will be deducted from the first instalment or payment which is due before the tenancy start date. For our properties in Scotland, this will deducted from the first instalment or payment due on the tenancy start date.

Question 2

What happens if I want to cancel my booking?

Accepted Answer

Get in touch and tell us straight away. How much we can help will depend on the timing and the circumstances of your cancellation. Please click here for our Cancellation Policy for our properties in England and here for our properties in Scotland*. Licence Agreements are legally binding, so once you have signed and returned your contract you're required to pay your rent. If (under special circumstances only) you need to pull out of the Licence Agreement, we'll help try to find a replacement Licensee for your room - but we can't guarantee that we'll be able to. If a new Licensee is found then we can release you from your licence, but there will be a re-licence fee** If you require a copy of the re-licence terms and conditions then please contact us.

Question 3

Can I leave early and get the remainder of my rent back?

Accepted Answer

Unfortunately, you are committed under the licence agreement to pay the full rent, however if you decide you want to leave early please tell the managers of your site asap. We may have a waiting list of people that would like to take over your licence agreement which would then relinquish you from your contract. If you find a new Licensee, we'll let you out of your agreement from the day they move in, and refund you any unused rent that you've paid in advance. We cannot refund your rent until you have found someone to take over your licence agreement, their booking is confirmed and they have paid the first instalment of their rent.

Student Castle Brighton, Brighton

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Student Services

Bike Storage

Close to Universities

Student Life

Common Room

Outdoor Courtyards

Study Rooms

Games Room

Rooftop Terrace

Student Safety

CCTV

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Electricity Bill

Gas Bill

Water Bill

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