Question 1

How much is the Holding Deposit and what happens to it?

Accepted Answer

We ask you to pay a Holding Deposit to secure your room. When your tenancy commences, the Holding Deposit will convert into a refundable Security deposit. All deposits are registered with TDS which is a government accredited Tenancy Deposit Protection Scheme provider. At the end of your tenancy a final inspection of your room will be carried out prior to your move out and if any deductions are required they will be discussed with you at this point. Assuming the room and its belongings are in the same condition as when you moved and you have provided your bank details within our Portal you will get your deposit back within 10 working days. If you cancel your room booking within 14 days of your Accommodation Offer then you will be entitled to a full refund. After 14 days, the Holding Deposit is non-refundable*. Please refer to our cancellation policy for full terms and conditions.

*not applicable for bookings made at properties in Scotland.

Question 2

Can I choose who I live with?

Accepted Answer

We are more than happy to accommodate groups as well as individuals. Where you're not booking in a group, we understand your flat mates will be key to your experience so when you book as an individual, we will ask you a series of questions to help us to match you with the perfect flatmates.

Question 3

Am I allowed to have guests?

Accepted Answer

Yes. It is your home so you are allowed to have guests visiting you.*

Question 4

Who cleans the room and the communal area?

Accepted Answer

The students are responsible for their own rooms and communal kitchen within the flat. All other rooms and communal areas are cleaned by the site cleaner.

Question 5

Can I bring my e-bike and e-scooter?

Accepted Answer

No, due to the potential fire risk with charging and storing e-bikes and scooters we are unable to accommodate these safely within our buildings.

Question 6

Can I have my groceries delivered to site

Accepted Answer

Yes. Groceries can be delivered to the reception area, but you are to ensure that you are available to take receipt of the delivery. Delivery drivers are not to be given access to the flats

Question 7

Why do I need a Guarantor?

Accepted Answer

All students who wish to pay their rent by using an instalment plan are required to provide a qualified UK Guarantor. This provides us with the security and knowledge that the rent will be paid in full if you were to default on payment.

Question 8

Do I need to have a UK based guarantor?

Accepted Answer

You only need to provide a UK-based guarantor if you wish to pay your rent in instalments. You do not need to provide a guarantor if you're paying the full annual rent in advance.

Question 9

What are the payment options for international students?

Accepted Answer

We offer flexible payment terms allowing students to choose between annual, termly installments. Payment details, including amounts, date, are available on your booking confirmation email.

Question 10

What time can I arrive?

Accepted Answer

This depends on the scheme you will be living in. Please contact the accommodation team via the online contact form or email the site directly.

Riverside Quay, Stirling

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