Opto village, luton

Very rude staff. The night staff are amazing however the day staff are very rude and uncouth especially Mohammed, always defensive and ready to fight tenants. He has no regard for tenants and customers, need more training or should not be allowed in the reception as he is damaging the company’s image. If I could leave a Zero star review, I would. Very terrible customer service

I’m not entirely sure of the name of the head of lettings at the reception at 4 Dumfries street, but my experience with him was extremely frustrating and unprofessional. He came across as consistently rude, dismissive, and would repeatedly talk over me without allowing me to fully explain my points. The manner in which he communicates felt unnecessarily harsh and loud, which made the interaction quite uncomfortable and difficult. Overall, I found his attitude to be very poor for someone in a senior-facing role, and it did not reflect the level of professionalism you would expect. It also gave the impression of a tense environment, as some staff members seemed uneasy when he was present. Based on my experience, I would strongly advise others to be cautious and not rely solely on positive reviews, as my interaction with him specifically did not reflect a good standard of customer service. In my view, there needs to be a serious improvement in leadership approach and communication within the lettings reception team.

I’m new to Opto Village and had a great experience thanks to Kevin. He was really helpful and took the time to show me how the hob works step by step. His guidance made everything much easier to understand. Really appreciate the support—excellent service!

I stayed at Opto Village until 11 April 2026 and moved out after ensuring the room was cleaned and vacated properly. As of 3 June 2026, my deposit dispute remains unresolved, despite the significant amount of time that has passed. Throughout my tenancy, I experienced ongoing issues including a reported bedbug infestation and maintenance concerns that I felt were not dealt with adequately. I have also had to challenge deductions proposed against my deposit, which I do not believe are justified. My experience has been frustrating due to the delays, lack of resolution, and the amount of time spent pursuing matters that should have been addressed more efficiently. I would encourage prospective tenants to carefully document the condition of their room and keep records of all communications throughout their tenancy.

I couldn't believe that I would have this kind of treatment at the end,they trying to take my deposit from non sense reason,I left the apartment clean,walls clean and they try to charge me for cleaning and painting. And the funny one,40 £ for mattress protector while I was using my own bed the whole time Whatever they can grab,disgusting