The Craft Building, london

I lived in this building for 50 weeks, I can at least say that the staff are very friendly and helpful. During my time in this building, I experienced 3 different occasions in which the fire alarm went off in the middle of the night due to burst water pipes and flooding. This luckily didn’t damage the room I was in yet I’ve heard it caused damage to others. On my floor, the person in room 6 (the room next to me) had a major leak in their room resulting in black mould and damage to their property, they then had to move out of that room and into a smaller room Sanctuary Students provided. Along with this, a good friend of mine in the flat in room 3 had a leak through their light in the bathroom, damaging their property (which they were not compensated for) and resulting in them not having their own paid en-suite for months. resulting in them being told to use the black mould ridden room 6 as their own en-suite. From December through to April, we had a mouse in the shared kitchen, we would be continuously told that it was being dealt with only to find that we had simply had more mouse traps placed in random spots in the kitchen, resulting in about 12 in the space. Upon moving in, I had to adjust to sleeping with blinds that wouldn’t close past halfway and that never got replaced. In order to do laundry, we either had to use the 1 washing machine shared in the building, or need reception to let us into Don Gratton House (as our keys didn’t let us in) in order to use their laundry room. In the final few months (and during the heatwave) I had to deal with periods of time of having no hot water, no cold water, or having no control over the temperature of my own water. I enjoyed my experience living in the craft building, but that had nothing to do with the building itself, it was because of the people I met and things I did outside of the building that helped me enjoy it. For anyone moving in for the coming period, note that prices have increased following all of the issues I experienced. I paid £281.50 per week for my standard en-suite room.

I went to visit a friend and was shocked by the level of negligence. These properties are not well maintained and there is even mould growing on the walls. Not cheap either. I don’t understand what the management is doing. It could’ve been a premium spot, but I don’t recommend it to anyone.

Absolutely dreadful experience with sanctuary students and living at this building. Sadly google doesn't allow zero stars, otherwise i'd give it. Due to the way the sanctuary students team treated me and the experiences living in their halls, I developed anxiety attacks. I had to be prescribed anxiety medication despite never having any prior experience with needing medicine for mental health in the past 20 years. The rooms are as small as a jail cell yet they think it's worth paying nearly 10k to stay in. Nevermind the fact that the building is in an absolute state and is going to fall apart any time meaning that there's work being done every single day and you'll receive emails every single day saying that they need access to your room for whatever reason to carry out work. My flatmate literally had her laptop damaged due to water leakage from the shower in the flat above. I consistently would not have working hot water and the radiator would not work. If that wasn't enough, they consistently lie to your face about information. I asked to be let out of my contract as i was suffering from consistent anxiety attacks (which i had proof of btw) and the manager Joanne Bell lied to me that i would be let out of my contract and allowed to move out, yet i did not receive any follow up and they ignored every email i sent afterwards asking for an update. If you're going to stay at this place expect that they will care more about getting every single penny out of you rather than caring about student mental health. Yet they put on 'mental health week' events as if they care at all yet they treat the students that stay with them like cash cows. Absolutely horrid management. I'd rather spend a year in a jail cell than at these halls ever again. I'd probably be treated with more dignity.

This overpriced student's residence that is sold as luxurious and exclusive is not what it seems. I DO NOT RECOMMEND IT TO ANYONE. Windows can't be opened for there might be thefts. I find dead pigeons all over the place as well as rats. I've been robbed twice near the residence at midday. I feel completely unsafe where I'm supposed to be like home. Not a single supply is offered: not towels, nor basic kitchen supplies, nor hangers, nor even free WiFi. The fridge doesn't work. Its broken. Perhaps all its cold is transmited to people as that would explain the extremely unfriendly attitude from literally anyone I've encountered. All in all this was a huge disappointment, even more given the price I paid for it.

This place is like the unwanted child of sanctuary students. I think INTO should inspect more of the accommodation which they are suggesting. The pictures and info about this place may be misleading. The picture of the room you see is a studio room which also has a kitchen and is bigger than other rooms. If you are not getting the studio room, your room is going to be smaller. Windows do not open more than 5-8 cm in my room and also blinds are locked. You will have no reception in your building, it is in an another building. Until we requested we didn't even have access to the other building, they provided us with key afterwards. There is 1 dryer and 1 washer in the building, is not enough. If you ask, you are told to use the one in Don Gratton House, I am sorry but I was told washer available onsite. It is normally a decent room for a student but over priced for the service. Also the entrance is used as a bathroom for some drunk or homeless people. This is my experience staying here. I wouldn't have regret it, if I think I received my moneys worth.