Question 1

Can i move in early?

Accepted Answer

Our standard tenancies have fixed dates and cannot be changed. However if you are looking to move in earlier it may be possible to book an additional short stay tenancy, this will involve signing another set of paperwork and you will be charged for any additional nights.

Question 2

What documents do i need to bring to the property when i move in?

Accepted Answer

Please bring an official form of ID with you e.g. passport or provisional/driving licence. If you have not already returned the original signed tenancy agreement you should also bring these with you.

Question 3

What are the reception hours of the property?

Accepted Answer

These hours can vary from property to property and as business dictates. Most properties will advertise their opening hours at their reception.

Question 4

Haven’t paid rent yet, can i still move in?

Accepted Answer

It’s really important that your rent is paid on time. Your first instalment before moving in covers the first part of your tenancy.

Question 5

Can my family/friends stay for a few nights after dropping me off?

Accepted Answer

It is best to speak with the staff at the property to find out if this is ok. If it is only for an evening or two, that is usually fine.

Question 6

Where do i get my keys?

Accepted Answer

You can collect your keys from reception when you check in. Just come straight to the main reception with your photo ID and they will have the keys ready and waiting for you.

Question 7

I have been given a time slot but i might miss it?

Accepted Answer

That’s fine, you can arrive at any time that is best for you and we’ll get someone to come and let you in and get your keys for you.

Question 8

Can i have post delivered to site even though i am not there yet?

Accepted Answer

If you are having anything delivered before you arrive just make sure someone knows that it will be arriving there. You can notify the staff at the property of this so they can look after the parcels for you.

Question 9

Can you store my luggage if i get it delivered to site before i arrive?

Accepted Answer

As we will be preparing the room for your arrival, we will not be able to store any luggage for you before you arrive.

Question 10

How can i get directions to the property?

Accepted Answer

The easiest way to get directions would be to search the postcode on Google maps and find the directions on there.

Question 11

How can i get from the train station/airport to the property?

Accepted Answer

There may be many different transportation options but you can pre-book a cab-link to the property before your arrival.

Question 12

I haven’t yet signed my paperwork, can i still move in?

Accepted Answer

We will need your signed tenancy agreement and payment information before you move in.

Question 13

What time can i move in from?

Accepted Answer

You can move in any time from the start date of your tenancy onwards. If you are going to be arriving much later than the start of your tenancy, just let us know and we will arrange for someone to be there to greet you and make sure you get the keys for your new home.

Question 14

Can i have friends/family to stay overnight?

Accepted Answer

We want you to consider your Unite Students room as your home and are happy for you to have guests to stay. All we ask is that you let the on-site team know and that you consider your other flatmates and treat them with courtesy. You are responsible for any guests that you have staying with you and are liable if they cause any problems.

Question 15

How do i log a maintenance request?

Accepted Answer

You just need to raise a Maintenance Request Form via My Account, or alternatively check out the MyUnite app, which will allow you to log maintenance requests easily from your mobile device. Once logged, the form goes directly to our maintenance team.

Question 16

What happens to my mail if i’m not there to pick it up?

Accepted Answer

We’ll take in parcels or mail for you during our opening hours. We’ll sign, let you know something has arrived and store it safely until you get back. To pick up your mail you’ll need to bring along some photo ID when we’re open, and sign for it. We can only hold parcels and mail for a week as we have limited space. If you can’t make it in person within a week, someone else can pick it up for you – they’ll need the confirmation of delivery that we’ve sent to you and your photo ID. If you haven’t arranged collection within a week we will not be able to hold your parcel for much longer, as we will need to free up the space for other people's parcels. We won’t accept anything we think may contain offensive, dangerous, illegal or illicit material and/or anything that’s too big or heavy for us to store. We can take anything up to 15kg in weight and 30cm x 40cm x 50cm in size. We’ll do our best to look after parcels safely but, in the unlikely event of something going wrong, we won’t be liable for any damage to, or loss from, any parcel that you’ve authorised us to accept on your behalf.

Question 17

Can i smoke in my room?

Accepted Answer

All our properties are non-smoking throughout so please speak to your property team to ask where you can smoke. There are usually outside areas for you to smoke with ashtrays provided.

Question 18

There is loud music playing above me, how do i make a complaint?

Accepted Answer

Speak to a member of staff at reception and they will ask a member of our Service and Safety Team to come to help you.

Question 19

My flatmates never clean our communal area. what can i do?

Accepted Answer

All flatmates are responsible for keeping the communal areas clean and tidy. We even have a template for a cleaning rota to help you and your flatmates get organised! If you cannot reason with your flatmates after speaking to them then please report it to a member of staff at reception and we will try to help.

Question 20

My room is not like the website – i want to move. can i do this?

Accepted Answer

All our show flats, and the images on our website, are representative of a particular room type unless labelled otherwise – however they are not identical. Your room will have all the same features and fittings, just in a slightly different set up. If you are unhappy with your room, please speak to the reception team as there is often something we can do. Where there are other rooms available we will offer these as an alternative. To move room you will need to complete new tenancy paperwork, and there may be a small charge to cover the cost of making your original room ready for a new tenant.

Snow Island, Huddersfield

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