Apartment in Kronsaalsweg 88, 22525 Hamburg, Germany, hamburg

Extremely disappointing experience. No air condition... Hot and very high humidity... During my stay, I was very concerned by the way room prices appeared to vary significantly, seemingly from around €55 up to €175 per night. From my perspective, the pricing did not feel transparent or consistent, and I got the impression that the hotel was trying to charge as much as they believed a particular customer would be willing to pay. I was also very uncomfortable with how reservations and room availability appeared to be handled. Based on what I experienced and observed, I got the impression that a cheaper booking could potentially be treated as less important if the hotel had an opportunity to sell the room to someone else for a higher price. As a guest, this made me feel that a confirmed reservation was not necessarily something I could rely on. The reception staff were another major disappointment. I found the communication unnecessarily rude, dismissive and unprofessional. Basic courtesy and respectful communication should be the minimum standard in any hotel. Overall, this experience left me with very little confidence in the hotel's pricing practices, reservation handling and customer service. I would personally not stay here again and would recommend considering other options in Hamburg.

Really good place with a very good price in a very good part of Hamburg in the middle of Hamburg. Honestly everything is super clean and I always doble check. The kitchen has everything you need, my husband loved the mattress he said first time in a long time he doesn't have back pain... For me the pillows could be better. But everything seems well kept and please just keep the good prices so that everytime we come we can only book here! This is definitely where I'm going to stay from now on. At least once a year. Ita close to a center where there are indoor parks and jump house for kids and 3 big supermarkets with everything you may need. It's perfect!

The presence of mold in the rooms is causing respiratory difficulties and necessitates a comprehensive cleaning. Fungal growth is evident through the wall coverings.

We were pleasantly surprised by the hotel. Clean room, nice facilities and quite spacious! Rooms were well equipped. We stayed as a family of four and it was very comfy. Bathroom was nice too. Only point of improvement would be a better ventilation system. The rooms were very warm and it felt a bit humid. there was no system available to improve that. We looked everywhere but couldn’t find it. There was also no fan in the room. So on a warm summer day, that’s the only downside really. Location was perfect for us as it was right off the highway and we were just passing through.

Very good stay. Great location. Helpful staff.